Rich Rivera
Rich Rivera at Nucar Nissan of Norwood

Rich Rivera | Page 2

Service Manager

Nucar Nissan of Norwood

525 Boston Providence Hwy
Norwood, MA 02062

Contact Me
4.5
184 Reviews

• 13 years in Automotive industry • Bilingual ( Spanish/English )

Dealership Experience

7 yrs, 2 mos

Industry Experience

15 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.5

184 Reviews

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184 Reviews of Rich Rivera

May 01, 2026

Dealership Rating
Employee Rating

Richie the manager always comes out and is very kind and respectful. He always makes sure that the team takes care of me. More

by TK Boston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2026

Nucar Nissan of Norwood responded

Thank you for the great review! We’re glad Richie continues to take such good care of you—he’ll really appreciate your kind words. We appreciate your support!

April 30, 2026

Dealership Rating
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Nucar Nissan of Norwood has always courteous and knowledgeable service advisors as well as mechanic techs. More

by paul.abu
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Nucar Nissan of Norwood responded

Thank you for your kind words! We’re glad to hear our service advisors and technicians have consistently provided courteous and knowledgeable service. We appreciate your support!

April 29, 2026

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Horrible service my car wasn't checked properly, loud scraping noise in rear of car still going on , was told that it was my license plate bracket, not the issue I took it off anyway More

by Mnelson1218
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Apr 30, 2026

Nucar Nissan of Norwood responded

We’re sorry to hear about your experience—this is certainly not what we want for our customers. We’d really like the opportunity to take another look and make this right. Please give us a call at 866-664-6048 so we can address the issue with your vehicle. Thank you.

April 16, 2026

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Representative was deceitful. Promised work would be done but did not do it. Charged Nissan for supposed work under warranty but did not complete work. Attempted to overcharge me More

by yyciment
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Sean

Apr 22, 2026

Nucar Nissan of Norwood responded

Following a thorough investigation into your recent service visit, I would like to clarify the billing and repair process regarding your vehicle. All primary repairs performed during your visit were addressed under existing manufacturer recalls at no cost to you. Regarding the additional maintenance recommendations, these were evaluated by Nissan North America and determined to be unrelated to the active recall items; consequently, coverage for those specific repairs was declined. As you also elected not to proceed with these additional services at the time, no charges were incurred for those items. The balance on your account pertains solely to the rental vehicle provided during the service period. While Nissan covered the initial rental costs, the additional 7 days charge resulted from the vehicle being kept beyond the completion date due to your travel schedule. Which we covered up to the initial date of your return. Our service team discussed these supplemental rental costs with you at the time to ensure transparency regarding the extended duration

Apr 17, 2026

yyciment responded

If you want to "make it right", you have my contact information.

April 14, 2026

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Employee Rating

I consider Jude B. a friend because of his friendly and professional demeaner. He always keeps me informed of progress, so, I am up to date. I would give Jude and the e More

by braintbill
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jude Belizaire

Apr 15, 2026

Nucar Nissan of Norwood responded

Thank you for the incredible review! We’re so glad to hear Jude has made such a positive impact—he truly cares about keeping our customers informed and comfortable. We’ll be sure to share your kind words with him and the team. We appreciate you!

March 26, 2026

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Employee Rating

Antonio is always helpful and he does it with a smile, and makes sure he explains things very well about my car and what needs to be done. More

by Maryframirez
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Antonio Ramirez

Mar 30, 2026

Nucar Nissan of Norwood responded

Thank you for the kind words! We’re glad Antonio continues to take great care of you and keep everything clear and easy to understand—he’ll really appreciate it!

Apr 01, 2026

Nucar Nissan of Norwood responded

Thank you for your kind words! We're thrilled to hear that Antonio's service has been helpful and informative for you. We'll be sure to pass along your praise to him.

February 13, 2026

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Employee Rating

VERY GOOD SEVICE KEPT INFORMED ON THE PROCESS PLEASANT AND PROFESSIONAL SERVICEMY FIRST CHOICE FOR MY AUTO REPAIRS More

by ftbt31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2026

Nucar Nissan of Norwood responded

Thank you for the wonderful review! We’re so glad you felt well informed throughout the process and experienced pleasant, professional service. It means a lot to be your first choice for auto repairs — we truly appreciate your trust!

January 24, 2026

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Employee Rating

My review is only a 5 because of Jude, his customer service is Top tier! He is well knowledgeable and listened to my issue and help communicate effectively to the mechanics it needs to be listed where More

by pmrogers08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jude Belizaire

Jan 26, 2026

Nucar Nissan of Norwood responded

Thank you for taking the time to share your detailed feedback. We’re thrilled to hear Jude delivered top-tier service and communicated effectively on your behalf. We also appreciate your candid comments about our service process and technician experience—this is valuable input, and we’ll be reviewing it internally as we work to improve.

January 19, 2026

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Employee Rating

Service department was excellent finding the issue with my car prompt would only take my car here More

by Ann
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 20, 2026

Nucar Nissan of Norwood responded

Thank you for the great review! We’re glad our service department was able to quickly identify the issue with your car. We truly appreciate your trust and look forward to taking care of you again in the future.

January 12, 2026

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Employee Rating

To Whom It May Concern, I consistently receive exceptional service during my visits to Nucar Nissan. On January 10, 2026, I had the pleasure of working with Sean, a new team member, who also provi More

by SASHA6968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jude Belizaire , Sean Thomas

Jan 13, 2026

Nucar Nissan of Norwood responded

Thank you for the kind words and continued trust in Nucar Nissan! We’re glad to hear Sean and our service team took great care of you.

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