Rich Rivera | Page 13
Service Manager
Nucar Nissan of Norwood
525 Boston Providence Hwy
Norwood, MA 02062
• 13 years in Automotive industry • Bilingual ( Spanish/English )
Read moreDealership Experience
6 yrs, 11 mos
Industry Experience
15 yrs, 1 mo
Languages Spoken
English
Spanish
171 Reviews
Write a Review171 Reviews of Rich Rivera
March 29, 2020
The service was good. I waited a little while for service on my vehicle. After that the mechanics took good care of everything and then I was on my way. on my vehicle. After that the mechanics took good care of everything and then I was on my way. More
Other Employees Tagged: Joseph Antunes, Kevin Bates, Carlos Lucario, Steve Sheldon
March 27, 2020
I went to Nissan 24 for 5 years, I didn't realize how differently Nissan dealerships were run. Everything from cleanliness to attitude. Richard in service was awsome, kept me in the loop about everything differently Nissan dealerships were run. Everything from cleanliness to attitude. Richard in service was awsome, kept me in the loop about everything. Thanks Boch More
March 20, 2020
Rich V. The best Mgr Nissan could have hired! He brings more than the basic customer service to the table. He relates to each and every customer and goes above and beyond to assist the customer. He is extr more than the basic customer service to the table. He relates to each and every customer and goes above and beyond to assist the customer. He is extremely hands on with both his employees and customers. No matter how much you are coming out of pocket he communicates in a way that a customer understands. As a Nissan customer for 15 years. He really makes me feel my business matters. More
March 17, 2020
What an attentive service center! They sincerely listening to my vehicle issue even though I was not sure exactly what it was. They took the time to troubleshoot the problem with me and followed up listening to my vehicle issue even though I was not sure exactly what it was. They took the time to troubleshoot the problem with me and followed up that I was safe and resolved my issue (Kevin Bates). Great staff overall :) More
Other Employees Tagged: Kevin Bates
March 16, 2020
Quick, clean, pleasant staff that made the entire experience from start to finish absolutely great! Always comforted knowing I could rely on Rich and technician Vinny for all my needs. I will continu experience from start to finish absolutely great! Always comforted knowing I could rely on Rich and technician Vinny for all my needs. I will continue to go to them for service and recommend them to all my family and friends! More
March 14, 2020
Horrible and Rude Service Staff Horrible and rude service staff. I would stay away from them. The right hand doesn't seem to know what the left hand is doing. Needed a part replaced Horrible and rude service staff. I would stay away from them. The right hand doesn't seem to know what the left hand is doing. Needed a part replaced and they called me to say part was there and make an appointment to fix it. So I show up and they have no idea what I am talking about and seem upset that I showed up. When I asked why they had called me in if it couldn't be done, the response was "that was the call center, not us". Sounds like a poorly managed operation. I would go to another dealer that knows the value of customer service. I was going to buy another Nissan soon but definitely not at Boch! More
March 12, 2020
Excellent and professional service!!!,fast, comfortable and fair price😁in addition to a comfortable wait, the service includes car washing ... second to none. .in the future i will continue visiting boch and fair price😁in addition to a comfortable wait, the service includes car washing ... second to none. .in the future i will continue visiting boch nissan services More
Other Employees Tagged: Joseph Antunes, Serenella Barros-Tavares
March 10, 2020
Boch Nissan is very customer orientated, Extremely attentive to each and every detail. The dealership goes above and beyond customer's expectations. Matt in service is terrific at his job. attentive to each and every detail. The dealership goes above and beyond customer's expectations. Matt in service is terrific at his job. More
Other Employees Tagged: Joseph Antunes, Kevin Bates, Bobby Blicker, Carlos Lucario, Dekey Yangkyi, Matt Andrade Mary Sevieri
March 09, 2020
Great customer service. Very attentive making for a positive experience. Completed service with in the time I was advised it would be done. Thank you positive experience. Completed service with in the time I was advised it would be done. Thank you More
Other Employees Tagged: Steve Sheldon
March 05, 2020
Very professional and friendly. Even applied a coupon that i wasnt aware of. Went over exactly what was performed and status of areas that was inspected. Would definitely service my car here again. that i wasnt aware of. Went over exactly what was performed and status of areas that was inspected. Would definitely service my car here again. More

