Rich Rivera | Page 15
Service Manager
Nucar Nissan of Norwood
525 Boston Providence Hwy
Norwood, MA 02062
• 13 years in Automotive industry • Bilingual ( Spanish/English )
Read moreDealership Experience
7 yrs, 6 mos
Industry Experience
15 yrs, 8 mos
Languages Spoken
English
Spanish
187 Reviews
Write a Review187 Reviews of Rich Rivera
March 16, 2020
Quick, clean, pleasant staff that made the entire experience from start to finish absolutely great! Always comforted knowing I could rely on Rich and technician Vinny for all my needs. I will continu experience from start to finish absolutely great! Always comforted knowing I could rely on Rich and technician Vinny for all my needs. I will continue to go to them for service and recommend them to all my family and friends! More
March 14, 2020
Horrible and Rude Service Staff Horrible and rude service staff. I would stay away from them. The right hand doesn't seem to know what the left hand is doing. Needed a part replaced Horrible and rude service staff. I would stay away from them. The right hand doesn't seem to know what the left hand is doing. Needed a part replaced and they called me to say part was there and make an appointment to fix it. So I show up and they have no idea what I am talking about and seem upset that I showed up. When I asked why they had called me in if it couldn't be done, the response was "that was the call center, not us". Sounds like a poorly managed operation. I would go to another dealer that knows the value of customer service. I was going to buy another Nissan soon but definitely not at Boch! More
March 12, 2020
Excellent and professional service!!!,fast, comfortable and fair price😁in addition to a comfortable wait, the service includes car washing ... second to none. .in the future i will continue visiting boch and fair price😁in addition to a comfortable wait, the service includes car washing ... second to none. .in the future i will continue visiting boch nissan services More
Other Employees Tagged: Joseph Antunes, Serenella Barros-Tavares
March 10, 2020
Boch Nissan is very customer orientated, Extremely attentive to each and every detail. The dealership goes above and beyond customer's expectations. Matt in service is terrific at his job. attentive to each and every detail. The dealership goes above and beyond customer's expectations. Matt in service is terrific at his job. More
Other Employees Tagged: Joseph Antunes, Kevin Bates, Bobby Blicker, Carlos Lucario, Dekey Yangkyi, Matt Andrade Mary Sevieri
March 09, 2020
Great customer service. Very attentive making for a positive experience. Completed service with in the time I was advised it would be done. Thank you positive experience. Completed service with in the time I was advised it would be done. Thank you More
Other Employees Tagged: Steve Sheldon
March 05, 2020
Very professional and friendly. Even applied a coupon that i wasnt aware of. Went over exactly what was performed and status of areas that was inspected. Would definitely service my car here again. that i wasnt aware of. Went over exactly what was performed and status of areas that was inspected. Would definitely service my car here again. More
March 02, 2020
Dishonest. The first time I found myself in the service department there was an unhappy customer next to me arguing with the staff. That would be me an hour or so later when they were charging me $300 for department there was an unhappy customer next to me arguing with the staff. That would be me an hour or so later when they were charging me $300 for service that once I started asking questions ended up being covered under my warranty. And a supervisor is always at lunch or on vacation when I ask. I am never dealing with Nissan again. I’m still waiting on a return email and/or a phone call from either Steven Sheldon or Mark Mullane. It’s been 4 days. Dishonest. More
Other Employees Tagged: Aziz Lawal ??
February 28, 2020
Fast oil change and professional treatment. Nice waiting area with coffee, water and cookies. Pleasant service tech and clean service area. Highly recommend this dealer service e. area with coffee, water and cookies. Pleasant service tech and clean service area. Highly recommend this dealer service e. More
February 27, 2020
Very efficient, extremely c urtious, knowledgeable. Took the time to explain all services and gave me the options for others if I wanted them. Plus, it took less time than expected the time to explain all services and gave me the options for others if I wanted them. Plus, it took less time than expected More
Other Employees Tagged: Steve Sheldon
Dealership Inventory (234 Vehicles)

