Rich Schott | Page 3

I have a Subaru dealer closer to my house ,But prefer to go to yours dealership. Your service rep Cory treat me like I was part of the family go to yours dealership. Your service rep Cory treat me like I was part of the family More

by BOBCESAR Verified Customer Verified Customer

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Customer service is amazing. Henry went out of the way to keep us informed about the sales process . The Finance Dept was as clear as can be to explain the ins and out about the contract. It was an outsta keep us informed about the sales process . The Finance Dept was as clear as can be to explain the ins and out about the contract. It was an outstanding process! More

by KJS2 Verified Customer Verified Customer

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Good service center. This is a good service center that we have used for a few years but have always had the impression that if your vehicle is not a "newer" model, it may This is a good service center that we have used for a few years but have always had the impression that if your vehicle is not a "newer" model, it may not be cared for or treated with as much focus as a newer model. That is a frustration because it leaves one wondering what is really being done when in their service bays. We have several examples. The service writer(s) are great and most everyone we engage with is courteous. So most of the review is a good experience. More

by SubaruOwner Verified Customer Verified Customer

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Purchase oil change package Service and sales were excellent service department was amazing. In the future I plan on buying a sports car and was thoroughly impressed with the inv Service and sales were excellent service department was amazing. In the future I plan on buying a sports car and was thoroughly impressed with the inventory Subaru Handles in this category. Sales staff was very accommodating. More

by ZACHVANDEURZEN Verified Customer Verified Customer

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Too much oil I had an oil change a few days prior to going to Subaru appointment. They did not drain out the old oil before replacing it with new oil. My car start I had an oil change a few days prior to going to Subaru appointment. They did not drain out the old oil before replacing it with new oil. My car started acting up and almost stalling out on Bell Road. Not a road to stall out on. I made a early am appointment for the next day and was happy I did. Thanks Subaru for cleaning up and fixing my Forester. More

by pyoungstein Verified Customer Verified Customer

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Road trip ready Taking my new Ascent on first family road trip. Oil changed, tires rotated and new hitch added to bring along the bikes.. Called ahead and parts had Taking my new Ascent on first family road trip. Oil changed, tires rotated and new hitch added to bring along the bikes.. Called ahead and parts had the hitch in stock, Dan coordinated service and courtesy shuttle took me to and from the mall while my car was serviced. Everyone efficient, knowledge and friendly. Super Service! More

by EH Verified Customer Verified Customer

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Forester for Forester Advised by Khalistan that a Forester that would interest me was available at Peoria Subaru and I could test drive it. I scheduled a time for that afte Advised by Khalistan that a Forester that would interest me was available at Peoria Subaru and I could test drive it. I scheduled a time for that afternoon. Bob Shotwell contacted me as mine sales associate. I arrived after noticed the Forester was just arriving from a test drive. For the first time it sank in that others would also be very interested! I met Kaliyah who introduced me to Bob. We left on the test drive with Bob driving in order to demonstrate the multitude of safety, comforts and conveniences on the Touring edition. Bob did an excellent job of describing and demonstrating all the features. We swapped places for my driving experience. I was tutored by Bob very well. Back at the dealership, Bob secured the right of first refusal for me...and we proceeded with negotiations for purchase. There was a bit of back & forth, but I didn’t feel pressured and all negotiators were friendly. Bob gave me some great advice during the process and a deal was reached. Bob took me to meet Pete Saenz. Another friendly person who made the financial process as painless as it could be. He allowed me some time to retrieve the title of my trade and checkbook. He & I shared some common experiences and some laughs. Best experience I’ve ever had with a finance guy! When I returned, Pete was not available, so Steve Lewandoski efficiently took his place and we closed the deal. As far as the total experience, I was warmly received, honestly treated and thanked profusely by all concerned. The reasons for the 4 stars overall is not the result of any experiences I had with personnel but with the environment of the dealership. Compared with the ownership of the other dealer facility, I thought Peoria Subaru was a “Cinderella.” The waiting area for sales or service was cramped with the minimum amenities. Individual sales persons offices were cramped. It had an aura of grayness to it. Needs some attention to customer and employee comfort. More

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Best service in Az. I wouldn't go anywhere else. I drive a 9 year Subaru Legacy and still runs and drive like a new car, thanks to the dealer. I wouldn't take my car any place else. Great team!!!!! I drive a 9 year Subaru Legacy and still runs and drive like a new car, thanks to the dealer. I wouldn't take my car any place else. Great team!!!!! More

by twinseater4x4 Verified Customer Verified Customer

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Outstanding service!!!!! Dan, my service adviser was outstanding and always has been. I have had Fords, Land Rovers, and MINIs I have never had such outstanding service. Tha Dan, my service adviser was outstanding and always has been. I have had Fords, Land Rovers, and MINIs I have never had such outstanding service. Thank you. More

by SKINKADE Verified Customer Verified Customer

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Excellent ! Service always done promptly if scheduled; helpful and courteous if a maintainance problem arises.I trust what the service manager tells me needs to b Service always done promptly if scheduled; helpful and courteous if a maintainance problem arises.I trust what the service manager tells me needs to be done.... More

by WADDELLGAL47 Verified Customer Verified Customer

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