Rich Velija

After placing a deposit with our local Lexus dealer back in November we were told we were “several hundred” spots down the allocation list even after compromising with multiple exterior and interior color p in November we were told we were “several hundred” spots down the allocation list even after compromising with multiple exterior and interior color preferences for a GX 550. Months went by with no updates. When we followed up in March, we were told we had moved up by about 50 places and that we’d receive monthly updates going forward. We never received a single call. Frustrated, I expanded my search across Texas and neighboring states. Everywhere I looked, the situation was the same: long waitlists or outrageous markups—often $10,000 to $15,000 over MSRP. Then, by chance, I came across Raymond Liang at Lexus of Manhattan, who had posted multiple upcoming allocations. On March 26th, I reached out to Ray about a GX 550 that matched my wife’s exact specifications—not a backup, but the one she really wanted at MSRP. That same day, I placed a deposit and submitted the pre-qualification paperwork. From that point on, Ray kept me informed at every stage. He proactively sent screenshots of the vehicle’s status—from the build stage, to shipping vessel departure and arrival, to processing, trucking, and ultimately its arrival at the dealership. When the vehicle arrived, I flew to New York, completed the purchase on May 12th, arranged for cross-country transport, and flew back the same day. On May 15th my wife’s GX arrived in Texas less than two months from when I originally contacted Ray. It was that efficient. In over 30 years of buying vehicles, I’ve never experienced a more seamless, transparent, and stress-free transaction. No games. Just an honest business transaction. How refreshing! Ray and Rich Velija in Finance were exceptional—clear, knowledgeable, responsive, and genuinely enjoyable to work with. This is the first time I can say that purchasing a vehicle was actually a pleasure. I only wish Lexus of Manhattan were located in Texas—I’d never buy from anyone else. More

Report | Print

Amazing experience at Lexus of Manhattan. Everyone was incredibly kind and helpful and I never once felt pressured. Raymond was wonderful and kept us informed throughout the entire process. H Everyone was incredibly kind and helpful and I never once felt pressured. Raymond was wonderful and kept us informed throughout the entire process. He continues to follow up and check in, all around great person! More

Report | Print

Warren and the team at Manhattan Lexus made the purchase of my car the easiest transaction I have ever experienced. After being contacted by email with a truly great price, the purchased was processed and of my car the easiest transaction I have ever experienced. After being contacted by email with a truly great price, the purchased was processed and insured in 90 minutes. The actual car pick up could not have gone smoother, Warren took his time explaining all of the features of the car and answered all of my questions. The completion of the paperwork took about 10 minutes and would have gone quicker if we weren’t having such a great conversation. There was absolutely no pressure at all. I highly recommend Warren and Lexus of Manhattan. You get the best prices and highest level of customer service. More

Report | Print

I brought my first Lexus in 2021 from manhattan Lexus and it was the best experience I have ever had purchasing a vehicle. So I returned to the manhattan Lexus again and they did not disappoint when getting it was the best experience I have ever had purchasing a vehicle. So I returned to the manhattan Lexus again and they did not disappoint when getting my second car from them. My sales person Raymond Liang was a pleasure to work with and got me the best deal possible. He was great with communication and made this deal go really smooth. Thanks again Raymond I really appreciate all your help. More

Report | Print

I recently purchased a brand new car through Lexus of Manhattan. I have to say my experience there was nothing short of exceptional. I have been looking at cars for a few weeks and have visited 8 deale Manhattan. I have to say my experience there was nothing short of exceptional. I have been looking at cars for a few weeks and have visited 8 dealer locations in the NYC area. The people and service at Lexus was hands down the best experience. The Lexus of Manhattan dealership is beautiful by the way. The people there are very welcoming. I didn't have that experience in many of the dealerships I went into. My sales associate Raymond was so kind, patient and really listened to what I needed. I never felt pressured and was taken care of every step of the way. I was completely open to any brand but Lexus checked the boxes when it came to model style, features, price, overall longevity and service. I noticed that communication between the departments was very efficient. Sani, the manager, was always present. I was never left just waiting, trying to figure out what was happening. Everything was done very quickly. When the car that I was interested in was in storage, they moved it to the dealer location by the very next day. My buying process took a few days because I had a few things to work out. When Raymond was out for the day, Konstantinos took over and took care of us. He was so pleasant to work with. Nothing was stepped over; everything was explained from finalizing the buying process to explaining everything about the car to me before I left the lot. I had such a great experience working with Raymond and Konstantinos I would definitely buy another car from them in the future. If you're looking for a new car, definitely check out Lexus of Manhattan. More

Report | Print

We worked with Warren and he was outstanding. He found us the perfect car for our needs. He went above and beyond to make sure we were taken care of and even came in on his day off to accommodat He found us the perfect car for our needs. He went above and beyond to make sure we were taken care of and even came in on his day off to accommodate us. I would always ask for Warren if you want to have a true luxury experience. And make sure to ask for a golf cart ride from Sani. He was so fun and really entertained our four year old daughter while we were waiting for our car to be detailed. Thank you to everyone at Lexus of Manhattan! More

Report | Print

Raymond Liang is a very patience sales, because of his patience and explaining I bought the right trim. I am very satisfied with my new RX 350 Premium+. Thank you Raymond and Lexus of Manhattan staffs th patience and explaining I bought the right trim. I am very satisfied with my new RX 350 Premium+. Thank you Raymond and Lexus of Manhattan staffs that helped me. More

Report | Print

From start to finish the entire experience was a 10/10. The GM Danny set me up with Warren who was so thorough and so patient with every single question & concern I had. He really helped with the decisio The GM Danny set me up with Warren who was so thorough and so patient with every single question & concern I had. He really helped with the decision making process by showing me what every option/feature i considered looked and felt like. Rich in finance was very friendly and thorough with the contracts & options as well & hooked me up with the tire & rim insurance. Overall best auto purchase experience I’ve ever had. I strongly recommend anyone looking for a Lexus to take a trip down to Lexus of Manhattan. Beautiful store & amazing staff. More

Report | Print

Very friendly and professional team. Purchase was easy, bought GX exactly as I wanted. Thank you very much Warren, thank you very much Lexus of Manhattan. Purchase was easy, bought GX exactly as I wanted. Thank you very much Warren, thank you very much Lexus of Manhattan. More

Report | Print

Sold me a car without having a title. I was told “they couldn’t find it”. Asked how long to find it they said a week. A month later no car, no title. Aaked for my payment back in an exped I was told “they couldn’t find it”. Asked how long to find it they said a week. A month later no car, no title. Aaked for my payment back in an expedited manner and was told sure now all communication is ended and no refund. Many instances of unkept promises and outright lies by multiple ppl from general manager down to used sales people. I highly recommend you not use this dealership. More

Report | Print