Richard Bell | Page 9

Great Dealership Stopped in to test drive the X3 when shopping for our new luxury crossover. Richard Bell stood out amongst your competitors in terms of friendliness & Stopped in to test drive the X3 when shopping for our new luxury crossover. Richard Bell stood out amongst your competitors in terms of friendliness & product knowledge. Unfortunately, the Volvo XC60 R Line V6 just meet more of our of requirements & expectations at the $50,000 price point. However, due to our experience with Richard, we will definitely consider BMW again. More

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Great Customer Service I received outstanding customer service, focus, and attention while working to lease a vehicle. The staff was extremely knowledeable about the vehicle I received outstanding customer service, focus, and attention while working to lease a vehicle. The staff was extremely knowledeable about the vehicle offerings and helped make my decision easier. I received prompt and responsive service and I would definitely do business again in the future with BMW of Rochester Hills. More

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Great salesman I contacted Richard Bell who dealt with my parents on their purchase and he went above and beyond to help with my purchase and to help me stay within I contacted Richard Bell who dealt with my parents on their purchase and he went above and beyond to help with my purchase and to help me stay within my budget. More

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Easy and Enjoyable! I built my BMW online, submitted a request for quote, and immediately received a response from BMW of Rochester Hills. Maryanne, Matthew, Richard and I built my BMW online, submitted a request for quote, and immediately received a response from BMW of Rochester Hills. Maryanne, Matthew, Richard and Mike made the remainder of the purchasing experience enjoyable! This is my first BMW from this dealership and it won't be my last. More

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Easiest Vehicle Purchase WOW...today's ultimate driving machine, is also the ultimate command center of information and technology. Thanks to Richard Bell, he made delivery o WOW...today's ultimate driving machine, is also the ultimate command center of information and technology. Thanks to Richard Bell, he made delivery of my parents (in their 70s) X3 extremely easy. Richard has tons of energy...not to mention tons of patience! Teaching my Mother how to set up hands free phone, favorite stations, navigation, not to mention "push button" park...was remarkable. Richard is a genuine person and a real class act. More

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Best dealership yet The customer service provided by Richard Bell and as well as all other BMW of Rochester Hills staff was first class from the very first encounter. Fr The customer service provided by Richard Bell and as well as all other BMW of Rochester Hills staff was first class from the very first encounter. From helping to decide which car to go with, through the ordering process and getting the best options, to the day of pick up, everyone at the dealership exceeded my expectations. What is more, I absolutely love my car. I would highly recommend this dealership, one will be very happy with what they have to offer. More

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Satisfied customer. Great customer service, Richard Bell was very genuine in how he made me feel as a customer and a person. Very professional, very knowledgeable about B Great customer service, Richard Bell was very genuine in how he made me feel as a customer and a person. Very professional, very knowledgeable about BMW's products and then some. Everyone that I came in contact with at that dealership was very friendly and helpful. More

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X1 purchase I was very impressed with the dealership and my salesman, he was very helpful and friendly and did everything he could to make sure we were happy with I was very impressed with the dealership and my salesman, he was very helpful and friendly and did everything he could to make sure we were happy with our experience. I love my new vehicle and hav been very happy with the whole process of test driving and getting signed up for the lease. More

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Excellent sales experience. Richard Bell walked me through the sales and delivery. I have purchased a number of vehicles from him at other dealerships. He i sales experience. Richard Bell walked me through the sales and delivery. I have purchased a number of vehicles from him at other dealerships. He is the reason that I purchased this BMW. More

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Refreshing and Rewarding The service and attention we got was worth a trip across town (though there are closer dealership options to us). I was impressed how professional an The service and attention we got was worth a trip across town (though there are closer dealership options to us). I was impressed how professional and sensitive Richard and the staff were to our needs considering our rushed schedule and our 6 month old son. I felt the service and extra options pitch during final delivery was very informative and firm with recommendations, but not pushy, which was a nice change compared to our other car shopping experiences elsewhere . I even got a follow up inquiring if I had questions or needed help with any features of the vehicle. You've won us over as very satisfied customers that would gladly recommend you and revisit for our future needs. More

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