Richard Bell | Page 10

Spot on Matthew V was my first point of contact. Made sure everything was smooth and I got the car I wanted at a price I was comfortable with. Richard B follo Matthew V was my first point of contact. Made sure everything was smooth and I got the car I wanted at a price I was comfortable with. Richard B followed up with the test drive and final delivery of the car. Minimal hassle. In and out, including paperwork, in the shortest time possible. Plus, Richard drove my car over to my house. Couldn't ask for more. More

Report | Print

New Car I have been dealing with them since 2006 and feel well qualified to give the ratings I have given. Everyone is attentive and truly wants to take care I have been dealing with them since 2006 and feel well qualified to give the ratings I have given. Everyone is attentive and truly wants to take care of you. My (3 month old) 2014 750LI was totaled due to major flood damage during the heaviest storm seen in our area in almost 100 years. Everyone did what they could to help and I ended up with a 2015 at a similar price to my 2014. They truly do support their customer base. Richard Bell was exceptional in working with me - and his follow-up after the sale was extraordinary. Most often sales persons forget you after the sale has been made. Richard actually gave me his cell number to call him any time, any day. I know he was serious because I did call him after hours with a couple of minor questions and he gladly answered them for me. He has constantly been there for my any needs or questions. Mike Tatti has been my normal service advisor for 8 years and all I can say is WOW, he really knows how to take care of his customers. Ditto for everyone I've ever dealt with. More

Report | Print

Purchase of a BMW 528 IX My lease on the 335 IX coupe was coming due in December . I was looking at a number of vehicles including BMW for the replacement. My previous BMW sa My lease on the 335 IX coupe was coming due in December . I was looking at a number of vehicles including BMW for the replacement. My previous BMW salesperson had left the dealership and I spoke with a new salesperson, Richard Bell. He was very knowledgeable about the vehicles and was very helpful to my wife and myself. He initiated a pull-ahead plan that meet my needs. I am now a satisfied owner of a BMW 528 IX sedan. More

Report | Print

BMW experience Rich & Matt made this one of the best car buying experiences ever. To begin, when the car model I initially was looking for was above budget, Rich Be Rich & Matt made this one of the best car buying experiences ever. To begin, when the car model I initially was looking for was above budget, Rich Bell found a likely replacement. When I mentioned a concern over the size, he went me a picture of his 6' 4" self laying down inside the hatch area of the car. Very unique very entertaining AND very demonstrative. Since, I won't buy a car w/o an overnight extended trial, he made it happen despite my distance from the dealership. I love the car except for a comfort issue that almost had me going to another brand. Rich scoured for inventory and found me my original request w/ almost all the features I wanted at budget. He never gave up. Upon delivery he was a gracious & entertaining host to my wife and son, staying late to accommodate our busy schedule. As for service, I unfortunately I picked up a screw in my tire the first week I had it. I need a car to go to a fairly distant customer meeting. Despite the fact the the tire insurance paperwork had not yet been processed by BMW corporate, they provided me a lower for my appointment & even a few days while they expedited the paperwork. My thanks to everyone at BMW of Rochester Hills. More

Report | Print

Way above avarage! Richard made the buying experience hassle free and tried to accommodate all changes and special requests. He went out of his way to find and propose f Richard made the buying experience hassle free and tried to accommodate all changes and special requests. He went out of his way to find and propose features/activities that would fall in line with the type of vehicle being purchased. He is knowledgeable about performance line of BMW vehicles, and recommended for BMW M purchases. He was very proactive during ordering and production phases with constant electronic updates. He was always available and willing to spend time in person during the process--deserves more than 5 stars! More

Report | Print

Dealership review Made buying first BMW a great experience. He stayed late Saturday and Monday making sure I was comfortable. He is very professional, knowledgeable, a Made buying first BMW a great experience. He stayed late Saturday and Monday making sure I was comfortable. He is very professional, knowledgeable, and candid. More

Report | Print

Hassle Free Purchase Without a doubt, it was the most hassle free vehicle purchase I have ever experienced. We had two young children with us on two different occasions, Without a doubt, it was the most hassle free vehicle purchase I have ever experienced. We had two young children with us on two different occasions, the dealership was very accommodating. Richard Bell was helpful through out the process. Highly recommend this dealership. More

Report | Print

Extraordinary experience! HELLO! First of all-Richard Bell, our client advisor was phenomenally informative and knowledgable regarding our recent BMW purchase. There aren' HELLO! First of all-Richard Bell, our client advisor was phenomenally informative and knowledgable regarding our recent BMW purchase. There aren't enough adjectives to describe More

Report | Print

BMW 535 Richard was extremely knowledgeable. He took extra time with our questions and made sure we understood the computer system of our new 535! He also in Richard was extremely knowledgeable. He took extra time with our questions and made sure we understood the computer system of our new 535! He also invited us to come back at any time More

Report | Print

Charles Dardas Rich is over the top and my wife and I enjoy working with him. We say enjoy as we plan on more in the future. Rich is over the top and my wife and I enjoy working with him. We say enjoy as we plan on more in the future. More

Report | Print