Richard Brittingham | Page 83

Professional, efficient, customer service above reproach. I recently purchased a new Mercedes from Mercedes-Benz of Princeton. Arno Orsini assisted me with what became one of the most outstanding experiences I recently purchased a new Mercedes from Mercedes-Benz of Princeton. Arno Orsini assisted me with what became one of the most outstanding experiences buying a vehicle. I intend on returning as it was effortless and enjoyable something I could never say until now when buying a vehicle. Thank you. More

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Superb white glove and easy transaction I dealt with Arno Orsini to purchase a custom ordered 2020 E450. He provided a white glove service from order thru delivery. He understood what was im I dealt with Arno Orsini to purchase a custom ordered 2020 E450. He provided a white glove service from order thru delivery. He understood what was important to me in terms of ease of transaction, options for the car, and communication preference and delivered to those expectations. I expect to be a long term customer as a result of Arno’s great attentive service. More

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Reception at service was hurried, polite but hurried. Loaner was perfect ( new, clean ) but mileage on loaner was more than indicated on paperwork so i was worried id have to answer for it. Receive initi Loaner was perfect ( new, clean ) but mileage on loaner was more than indicated on paperwork so i was worried id have to answer for it. Receive initial phone call from service the following day conveying to me what service was to be performed. Received another call that evening at 5 pm stating work was performed and my car was ready to be picked up. I stated that i was 90 minutes from you and currently at my business and could not possibly make it on time, was asked to be there in the morning and i again replied not possible as i have a business that requires my attention but could be there by 1:30 pm. The person on the phone, while courteous, was put off by my scheduling but consented. Arrived at 1:30 pm was greeted by service reception( different person from drip off ) paperwork complete, handed loaner keys over, was given my keys and told my car was out front. It wasnt, but was eventually located and driven to us out front. We requested someone familiar with the CarPlay function to make certain it worked properly, The young man was knowledgeable and after getting it to finally work admitted there seems to be a software issue. Not wanting to waste time and leave the car, i accepted it and drove off. Now i fully understand the difficulties in software compatibility, but i lease a Mercedes expecting perfection to be a matter of degree and not an attempt. I am in no way disappointed and look forward to a long relationship with my salesman and the Princeton dealership and service. This long winded explanation is not an attack but a constructive criticism of my recent experience. I own a business and i understand the complexities involved. Thank you in advance for addressing this and again its not a major contention but something that needs a bit of attention. Thanks again. More

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Dashboard LCD issue Within 15 minutes I was provided a solution to my problem without having to go to the dealer or schedule an appointment. Best service that I have ever Within 15 minutes I was provided a solution to my problem without having to go to the dealer or schedule an appointment. Best service that I have ever received from a dealership. More

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Vasil and staff were very quick and efficient. They helped me purchase my dream car without any problems! I would highly recommend them to anyone! helped me purchase my dream car without any problems! I would highly recommend them to anyone! More

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THEY MADE OUR PURCHASE SO EASY AND INFORMATIVE. EVERYONE AT THE DEALERSHIP MADE IT SO EASY AND ENJOYABLE. GEORGE. VISAL AND RICHARD WERE SO HELPFUL AND INFORMATIVE. THANK YOU SO MUCH SUE AND JO EVERYONE AT THE DEALERSHIP MADE IT SO EASY AND ENJOYABLE. GEORGE. VISAL AND RICHARD WERE SO HELPFUL AND INFORMATIVE. THANK YOU SO MUCH SUE AND JOE BERCAW More

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Superb service and pleasurable experience Always a pleasurable experience at Mercedes Benz of Princeton. They always ensure the utmost in customer service. Richard was great in checking i Always a pleasurable experience at Mercedes Benz of Princeton. They always ensure the utmost in customer service. Richard was great in checking in my car on my lease return. He made it a pleasant & seamless process. Tom Knoblock Jr. has been my salesman for 6 years now and I couldn't be more pleased with his customer service, and attention to detail, He is an all around great guy and pleasure to work with! More

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Excellent Customer Service Customer service is top notch at MB Princeton. From sales to service every time I come here I feel welcomed. Since I am usually very busy, I appreciat Customer service is top notch at MB Princeton. From sales to service every time I come here I feel welcomed. Since I am usually very busy, I appreciate how they try to quickly assess my needs and get me in and out. More

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Excellent salesman Easy to work with. Knowledgeable but didn’t push. I would recommend to any family or friends. Didn’t try to oversell or add on additional costs Easy to work with. Knowledgeable but didn’t push. I would recommend to any family or friends. Didn’t try to oversell or add on additional costs More

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Lease End- Vehicle Turn in I went to Mercedes Benz of Princeton to turn in vehicle after my lease ended. Richard was very courteous and quickly took care of all the paper work r I went to Mercedes Benz of Princeton to turn in vehicle after my lease ended. Richard was very courteous and quickly took care of all the paper work required for the turning in my lease. More

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