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Richard Burns

Overview Reviews (315) Inventory (126)

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Richard Burns | Page 29

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.6

315 Reviews

Overview Reviews (315) Inventory (126)

Dealership Experience

3 yrs, 5 mos

Languages Spoken

English

4.6

315 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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315 Reviews of Richard Burns

March 30, 2022

Dealership Rating

Employee Rating

Walk in without an appointment and was able to receive excellent service and information. Thanks excellent service and information. Thanks More

by THEBRIDGE2003

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Apr 03, 2022 -

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 23, 2022

Dealership Rating

Employee Rating

The service was good and was completed in a timely manner. I will return in the future for other services. manner. I will return in the future for other services. More

by ADAM_FALLER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Mar 25, 2022 -

Nissan of Torrance responded

Hello Adam, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 23, 2022

Dealership Rating

Employee Rating

RICHARD HAD GREAT CUSTOMER SERVICE. HE GOT ME OUT OF THERE IN TWO HOURS.THANKS HE GOT ME OUT OF THERE IN TWO HOURS.THANKS More

by KYESHAJOHNSON87

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Mar 25, 2022 -

Nissan of Torrance responded

Hi Kyesha, thank you so much for your positive comments about Nissan of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 09, 2022

Dealership Rating

Employee Rating

It was a great and painless experience for a major service on our car. Our rep helped explain the different options and what he recommended for the car which was helpful in our decision making. service on our car. Our rep helped explain the different options and what he recommended for the car which was helpful in our decision making. More

by CV2022

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Mar 12, 2022 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 04, 2022

Dealership Rating

Employee Rating

Everyone was friendly, very clean. Bathrooms were also kept clean, it says a lot about business. Bathrooms were also kept clean, it says a lot about business. More

by Just_dance66

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Mar 08, 2022 -

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 04, 2022

Dealership Rating

Employee Rating

Service guy was very helpful told him what I needed was in and out in less than 15 minutes. in and out in less than 15 minutes. More

by SANTRICK1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Mar 08, 2022 -

Nissan of Torrance responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 04, 2022

Dealership Rating

Employee Rating

Customer service was good but waiting 3 hrs for just an oil change is awful oil change is awful More

by Barnescarlayvette

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Mar 08, 2022 -

Nissan of Torrance responded

Hello, thank you for taking the time to tell us about your recent service experience. We are disappointed to hear about the long wait time. We have been a little shorthanded, but we are working on that as that will prevent long wait times. We hope you are willing to give us a 2nd chance. If you wish to further discuss, please contact me at 310-536-4000 x2249 or for a quicker response email me at ereyes@ntnissan.com. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 03, 2022

Dealership Rating

Employee Rating

The service was good. It was quick. The guy that help me was fine but it looks like they were short because he order me a rubber and then he also was a cashier. It was quick. The guy that help me was fine but it looks like they were short because he order me a rubber and then he also was a cashier. More

by YDOWING

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

Report | Print

Mar 05, 2022 -

Nissan of Torrance responded

Hello, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 03, 2022

Dealership Rating

Employee Rating

Great service. Everyone was very professional courtesy. The facility will very close I will return. Everyone was very professional courtesy. The facility will very close I will return. More

by DCLARK298

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Mar 05, 2022 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 01, 2022

Dealership Rating

Employee Rating

Great services friendly employees got right in at appt time lite breakfast was good to have since I was there at7:30 time lite breakfast was good to have since I was there at7:30 More

by PAMCRAIN7590

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

Report | Print

Mar 03, 2022 -

Nissan of Torrance responded

Hello, we are so happy to read such a great review about Nissan of Torrance! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

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Richard Burns | Page 29

Service Advisor

Nissan of Torrance

315 Reviews of Richard Burns

Dealership Inventory (126 Vehicles)

Had a great experience?Spread the word.

Had a great experience?
Spread the word.