Richard Castillo

Richard was great took care of all my issues and kept me informed on the progress of my vehicle. Great service Thanks informed on the progress of my vehicle. Great service Thanks More

by DCFLOREN Verified Customer Verified Customer

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Findlay is a friendly place, nice coffee of coffee, but that's were it ends! Salesman texts me while I'm sitting in the dealership waiting on my 14 recall to be corrected. Truly amazing how lazy a represe that's were it ends! Salesman texts me while I'm sitting in the dealership waiting on my 14 recall to be corrected. Truly amazing how lazy a representative can be! Everything was following the plan, when I was told I needed to leave my 2023 tundra for a month or so for a new recall. My engine, only 15,000 miles on it. Problem is my travel plans have been altered. Driving to Colorado is out and no one at Findlay Toyota could address the problem with me. Now, it's 46 degrees and my 2023 Tundra has locked me out, both keys do not work, and called dealership, talked to a computer 1 hour ago, no response. Oh well? Unbelievable, now I see how John Barr can bring a blue tundra to UNLV coach, when there show room is has red UNLV SUPPORT ALL AROUND? More

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Rich was very courteous and explained everything to me thoroughly. I appreciate his kind words and good service. thoroughly. I appreciate his kind words and good service. More

by DIDGE7099 Verified Customer Verified Customer

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good service for my car and i recomend to ather costumer to bringthe car toyota dealer to bringthe car toyota dealer More

by RUEL981 Verified Customer Verified Customer

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Richard is amazing employee. He explained well what to be taken care of our car. Keep it up Richard. See you next year for the next maintenance of the car of our kids. He explained well what to be taken care of our car. Keep it up Richard. See you next year for the next maintenance of the car of our kids. More

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fixed the issue with no problems, always professional interactions. Friendly service and sales did not constantly bug me interactions. Friendly service and sales did not constantly bug me More

by SWARTY40 Verified Customer Verified Customer

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Word’s cannot express the happiness I have always gotten when I work with Tommy! when I work with Tommy! More

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I only take my Scion FR-S to this dealership. I am confident my car will be taken care of and my service tech Richard Castillo is very helpful. We review the service recommendations so I can budg I am confident my car will be taken care of and my service tech Richard Castillo is very helpful. We review the service recommendations so I can budget to get what is needed done ASAP. More

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Richard was great, he went above and beyond in helping me with getting the Toyota app working for me. I bought the car new, but the dealer's sales rep (in SoCal) could not get the app working, so I eventual with getting the Toyota app working for me. I bought the car new, but the dealer's sales rep (in SoCal) could not get the app working, so I eventually forgot about it (until now). We spent quite a bit of time on the phone with Toyota, and we eventually found out that the owner's name had to be reset on Toyota's end. This was completed the same day, and the app is working now. A special thanks to Richard for all of his help. More

by GANN_MAN2000 Verified Customer Verified Customer

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No problems encountered. We were greeted immediately and service was completed with 2 hours of arrival. We were greeted immediately and service was completed with 2 hours of arrival. More

by PPINKCO Verified Customer Verified Customer

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