Richard Clark | Page 5

Rich understands. His service was exceptionallly good. He gave us best available. Thank you, Rich for your help His service was exceptionallly good. He gave us best available. Thank you, Rich for your help More

by JULIECORMAN Verified Customer Verified Customer

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Always efficient & friendly! Give perfect investigation for any problems with my BMW to keep it safe to drive. Give good advice about problem. Give approximate Time to fix prob Give perfect investigation for any problems with my BMW to keep it safe to drive. Give good advice about problem. Give approximate Time to fix problem & relay time fixing the Problem. Would recommend BMW anytime! Customer Diane Kelterer More

by DIANEKELTERER Verified Customer Verified Customer

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Rich was very thorough and helpful, and the process was very smooth overall. I was in and out quickly and with everything I needed. very smooth overall. I was in and out quickly and with everything I needed. More

by JAKE.ITZKOWITZ Verified Customer Verified Customer

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I had no issues before I came in for a routine oil change. Now my entire engine is not working. I wish i never came to SM BMW. change. Now my entire engine is not working. I wish i never came to SM BMW. More

by JOSEPH58 Verified Customer Verified Customer

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Took two weeks on what was supposed to be a three day job. Even after I called to confirm the size of the loaner vehicle multiple times, they failed to provide a loaner vehicle that was the size they sai job. Even after I called to confirm the size of the loaner vehicle multiple times, they failed to provide a loaner vehicle that was the size they said they would have for me, and instead gave me a loaner that was too small for me to drive my children around in. More

by JULIE.SKATOFF Verified Customer Verified Customer

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Everyone was friendly and helpful. They repaired my car quickly and set me up with Uber to and from the shop. I will absolutely come back for all my car services and repairs. Thank y They repaired my car quickly and set me up with Uber to and from the shop. I will absolutely come back for all my car services and repairs. Thank you Santa Monica BMW!! More

by AMY.R.GROVER Verified Customer Verified Customer

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Quick and courteous service delivered on time and to the estimate. We waited in the customer lounge which was clean and comfortable estimate. We waited in the customer lounge which was clean and comfortable More

by PNERGER Verified Customer Verified Customer

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Very disappointed to find upon getting vehicle home that ventilated and massage seats as advertised had been eliminated from the package with no notification from the Dealer or factory and without considera ventilated and massage seats as advertised had been eliminated from the package with no notification from the Dealer or factory and without consideration in price. Just checked BMW the build your own website and the ventilated seats have been removed from the pkg. I was mistaken i was not charged for the seats but still would have liked to be informed that the option had been cut from the package. More

by DWELLS1932 Verified Customer Verified Customer

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The quality work was good. That it was on time. I wish they had put a cap on the stem of the tire. I have four of them that are not on. That it was on time. I wish they had put a cap on the stem of the tire. I have four of them that are not on. More

by sgreen13 Verified Customer Verified Customer

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