Richard Gonzales | Page 3

Car purchase Initial dealings - especially with Daniel, were very good and trustworthy. Once I made the decision to purchase, things got hairy. One manager, i be Initial dealings - especially with Daniel, were very good and trustworthy. Once I made the decision to purchase, things got hairy. One manager, i believe it was Billy, was a complete jerk and I walked out of the office. This is unprofessional and eventually required a call from the dealership GM and the deal was made with a price in line with what I wanted. This kind of nonsensical behavior no one should go through and makes buying a car not a great experience. I would not recommend this dealership for this reason that that initial manager should be fired. I really am not happy about the car either - because of the dealings, I am not very excited to drive it (I drove it today to work) and I could care less about it. Now I'm thinking I made the wrong decision. Note that I've used Hoffman for their emissions service and those representatives have been great. This is the first 'American' brand car I've purchased since 2000 and now I have another reason to not use these brands for another 17 years. Lastly, I told the dealership three times I was transferring plates and I was coerced into receiving a new registration, which is less work for the dealership and more work for me. In addition, I told the dealership threes time my wife was picking up the car, not me. The paperwork was all wrong and my wife had to wait 2.5 hours instead of a 0.5 hours. I'm not sure what else I need to do as a consumer to inform the dealership but buying a car again from Hoffman is out of the question. More

by john.delmonte Verified Customer Verified Customer

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4-wheel drive hatch back My husband had recently purchased a car and he had such great service that I decided to look at a new Ford Focus. Richie told me that the Focus did n My husband had recently purchased a car and he had such great service that I decided to look at a new Ford Focus. Richie told me that the Focus did not meet my requirement needs and the best purchase for my needs would be the escape. He was very patient, helpful, and cooperative with me in every detail; especially the color. More

by ceilcollins Verified Customer Verified Customer

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Very Helpful! Richard Gonzales was very helpful and very efficient. We were able to get in and out of the dealership relatively quickly (or we would have if USAA ha Richard Gonzales was very helpful and very efficient. We were able to get in and out of the dealership relatively quickly (or we would have if USAA had been a lot quicker). The whole staff is very friendly! More

by jmello3003 Verified Customer Verified Customer

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recent purchase From the moment we walked in it was a no pressure event. Richard helped us find the car we wanted and Eric made it happen in a very easy going way and From the moment we walked in it was a no pressure event. Richard helped us find the car we wanted and Eric made it happen in a very easy going way and when it came time to sign the paperwork Fran was awesome and it all went smoothly. Easy transaction and a vey happy customer. More

by odoron Verified Customer Verified Customer

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Excellent service they all worked great with us very helpful happy with my purchase salesman was very nice with us will be going back soon for other truck. they all worked great with us very helpful happy with my purchase salesman was very nice with us will be going back soon for other truck. More

by supranick32 Verified Customer Verified Customer

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Very accommodating. I was in the market for a larger truck. Love the Ford F150 I had but it was not quite large enough to pull a camper we bought last year. Saw the ad on I was in the market for a larger truck. Love the Ford F150 I had but it was not quite large enough to pull a camper we bought last year. Saw the ad on-line about a used F350 that Hoffman had taken in trade. We took it for a test drive and were very pleased with the power, looks and options that came with the truck. Worked with Sam Pines, Billy Genereux, Fran Marinaro and Richard Gonzales and they took very good care of me. Great experience. More

by paul74 Verified Customer Verified Customer

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great experience rich gonzales was an excellent sales person. he spent so much time with us helping us pick the right car making sure I could handle it with ease. rich gonzales was an excellent sales person. he spent so much time with us helping us pick the right car making sure I could handle it with ease. More

by ljhatinen Verified Customer Verified Customer

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Oil change-first after purchase Exceptional service, from pulling in to pulling out. Extras like car wash and vacuum were a nice bonus. Only issue I could say was scheduling via phon Exceptional service, from pulling in to pulling out. Extras like car wash and vacuum were a nice bonus. Only issue I could say was scheduling via phone was complicated and when I talked with a person not the machine, he seemed very flustered. This was my third and last time I was calling to attempt to schedule, the previous 2 calls (using the phone number on the windshield reminder sticker) I never got a person. One time there was no answer at all, and the other I was dropped after selecting from the first menu. More

by CPROV20 Verified Customer Verified Customer

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Excellent Richie Gonzales is a great saleman ,I bought three cars from him and he took care of me more than I expected great job Richie! I will highly recommend Richie Gonzales is a great saleman ,I bought three cars from him and he took care of me more than I expected great job Richie! I will highly recommend this dealer to anybody and offcourse recommend Richie for his great service. Once again thank you Richie. More

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They made it right My salesperson was Rich Gonzales and he was just fine. A power steering pressure hose leak was discovered shortly after an oil change. I submitted a My salesperson was Rich Gonzales and he was just fine. A power steering pressure hose leak was discovered shortly after an oil change. I submitted a review concerning the proposed cost of repairs within a month after I purchased the vehicle - the repairs were done at another shop. I was contacted by Jeff Dorman who restored my faith and confidence in the Lincoln Hoffman dealership. He did the right thing. Thanks Jeff More

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