Richard Gonzales | Page 4

visit of august 15th, 2016 my ford fusion energi was purchased last fall,and came without a spare. the alesman promised to order a spare for me but never did so. i got a low p my ford fusion energi was purchased last fall,and came without a spare. the alesman promised to order a spare for me but never did so. i got a low pressure warning at brainard airport when i started the vehicle about 4pm i drove it to your dealership (@4miles or so). the car has a mere 5,000 miles the rim never got damaged, but your guy said the tire was not repairable. HAD TO BUY A NEW TIRE! no credit for the miles left on the tire! no ford guarantee covers tires apparently. I GUESS I SHOULD HAVE BOUGHT THE CAR WITHOUUT TIRES AND BOUGHT THE TIRES AT SEARS< OR ANY TIRE RETAILER< all tire retailers offer a tire warranty! apparently FORD and HOFFMAN do not! NO WARRANTY EVEN ON THE TIRE YOU JUST INSTALLED! THIS IS PREPOSPEROUS1 I SUBMIT THAT YOU NEED TO THINK ON THIS MATTER AND CONSIDER REVISING YOUR POLICY ON TIRES, and on any other vehicle components that leaves your current policy of industry stansards This was not intended as an employee critique, but a criticism of corporate policy More

by HILTON3190Q Verified Customer Verified Customer

Report | Print

Bought a new ford focus se 2015 Richard was helpful throughout and he could help me exactly the way I expected. Feeling happy and satisfied to get the car I wanted. Thankyou so much Richard was helpful throughout and he could help me exactly the way I expected. Feeling happy and satisfied to get the car I wanted. Thankyou so much More

by SHUBHANKAR7 Verified Customer Verified Customer

Report | Print

Have a new car that best fits our needs! We looked high and low to get a small SUV. We are enjoying our new Escape SE very much. Have found it quite different from our 2003 Focus and each t We looked high and low to get a small SUV. We are enjoying our new Escape SE very much. Have found it quite different from our 2003 Focus and each trip is a learning experience. Thank you Billy G for getting us into this new car. And a definite bonus was the rebates. Without rebates we would have probably purchased a previously owned vehicle. Our daughter as well as dealer management convinced us that a new one was a better deal loo More

by Sandra Butcher Verified Customer Verified Customer

Report | Print

Great service friendly staff on time while I waited for the service to be complete on time while I waited for the service to be complete More

by JIMSINT Verified Customer Verified Customer

Report | Print

So So. Did Not Like Business Manager Attitude To Pushy.What Else Can I Say.Nothing At This Time. Other Than That Thing Went Along Smoothly.Bye For Now. Did Not Like Business Manager Attitude To Pushy.What Else Can I Say.Nothing At This Time. Other Than That Thing Went Along Smoothly.Bye For Now. More

by JGSHOBBY Verified Customer Verified Customer

Report | Print

Beyond disgusted I am so beside myself with this dump of a dealership. This time I had my car "fixed" and the last time I had my car "fixed" by these cracker jack box I am so beside myself with this dump of a dealership. This time I had my car "fixed" and the last time I had my car "fixed" by these cracker jack box people was a disaster. BOTH times they called and said the car was ready and BOTH times I went to get it I pulled out of the driveway, drove around the block and right back in to the service bay, BOTH times the car was in worse shape then when I brought it in. First time the didnt even tighten the bolts on the job they did nor did they fix the check engine light because they didnt hook the wire harness back up for it. Second time they put the brakes back together and they had something wedged in between the backing plate and brake. Ummm last time I checked if you are going to fix something you better know how to put it back together. It is quite obvious there that they do not care at all about the cars they service or the customers that buy and service the car there. The service writer on both occasuons could care less i was right back in the shop. And forget having the manager even respond to you. I wont even get into the fact that i bought the car there and 2 weeks after i bought it it had to be fixed and was there for 45 days! DO NOT BUY A CAR HERE AND CERTAINLY DO NOT GET IT SERVICED HERE!!!!!!! More

by RRILEY3111 Verified Customer Verified Customer

Report | Print

Detailing??? Overall experience from "buying" a used car at Hoffman Ford was excellent. Seeing it take 3 trips to their Detailing Shop to get it "Customer Happy" w Overall experience from "buying" a used car at Hoffman Ford was excellent. Seeing it take 3 trips to their Detailing Shop to get it "Customer Happy" was somewhat disappointing. But on the 3rd attempt , my salesman drove us straight to the Detailing Shop, pointed out the flaws, and watched them DO what should have been done the first time!! Thank you Richie! :) More

Report | Print

Excellent service We had a previous relationship with another dealer. Hoffman blew them out of the water with service and attention to details. They were straightforwar We had a previous relationship with another dealer. Hoffman blew them out of the water with service and attention to details. They were straightforward in negotiating and did not make the process painful at all. More

by ROBERT.MARTIN Verified Customer Verified Customer

Report | Print

Awesome customer service Thank you Richard G for your excellent customer service. You went out of your way more than once to ensure my mom was comfortable with her new car. Ch Thank you Richard G for your excellent customer service. You went out of your way more than once to ensure my mom was comfortable with her new car. Cheers! More

Report | Print

My sales rep, Richard Gonzales My name is Ted Kaciak, I was extremely pleased with Mr. Gonzales with both his help & professionalism. I recommend any one to buy from this dealer and My name is Ted Kaciak, I was extremely pleased with Mr. Gonzales with both his help & professionalism. I recommend any one to buy from this dealer and get with Richard for help!!!!! Thank you Richard!!!!!! More

Report | Print