Richard Greenaway

I was so pleased with the whole process. I met with Mark Poirier who guided me through and helped me choose the best option for me. His knowledge was invaluable. Everyone at the dealership I met with Mark Poirier who guided me through and helped me choose the best option for me. His knowledge was invaluable. Everyone at the dealership was accommodating and friendly. Richard was also helpful with all the paperwork. I can't say enough good things about this experience. More

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Mike wroth was excellent to work with. Even though they didn't have exact car I wanted on site Mike was able to get it there within a week and kept in constant contact with me. I also wan Even though they didn't have exact car I wanted on site Mike was able to get it there within a week and kept in constant contact with me. I also want to mention Amy in service she went above and beyond for my first interaction with them to get my inspection More

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Great service , special shoutout to Amy Takorian, David Pedraza and Richard Greenaway. My experience with them was great, they let me feel welcome and gave me the option for the right vehicle. I am satisfi Pedraza and Richard Greenaway. My experience with them was great, they let me feel welcome and gave me the option for the right vehicle. I am satisfied and grateful for the excellent customer service they provided. My appreciation to those 3 individuals at Lia Toyato of Wilbraham. More

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As soon as I got out of my car, I was helped immediately. Long story short got exactly what I was looking for and very pleased with my purchase. Long story short got exactly what I was looking for and very pleased with my purchase. More

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Communications has been terrible. I have left 3 phone message over the last week. They did not return my call. I just needed a few moments of there time to clarify an issue. The i I have left 3 phone message over the last week. They did not return my call. I just needed a few moments of there time to clarify an issue. The issue remains unresolved. More

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Been a month since I purchased a vehicle, keep giving me run around regarding the delivery. Haven’t received the delivery been a month. Do not buy a car from them. Worse customer service ever. run around regarding the delivery. Haven’t received the delivery been a month. Do not buy a car from them. Worse customer service ever. More

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My experience with the LIA Toyota of Wilbraham was good. Mike Kaplan was very knowledgeable and helpful during the buying process. Mike was very easy to work with and I would definitely seek his assistance Mike Kaplan was very knowledgeable and helpful during the buying process. Mike was very easy to work with and I would definitely seek his assistance if purchasing another vehicle. My overall rating would be higher if not for a mix up with the vehicle's title that took a few weeks to solve. Everything else went very well and I would have no reservations in buying another vehicle from this dealership. More

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My experience at LIA TOYOTA of Wilbraham MA. went very well. Mark Poirier was very helpful in making my final decision to purchase my next Highlander. He gave me a fair price on my trade in, a went very well. Mark Poirier was very helpful in making my final decision to purchase my next Highlander. He gave me a fair price on my trade in, a 2012 Highlander, a great vehicle, which is why I bought another one. More

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Alek Godlew was professional, focused on what I wanted, was easy to work with, and followed through with everything he said he would. was easy to work with, and followed through with everything he said he would. More

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David Pedraza was super helpful with my new Grand Highlander. After a little back and forth on models, I finally got the one I wanted. Highlander. After a little back and forth on models, I finally got the one I wanted. More

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