Richard Knase

Service Manager, Van Chevrolet (8585 E Frank Lloyd Wright Blvd, Scottsdale, AZ) Cc: General Manager; Customer Relations customerrelations@vanchevrolet.com Dear Service Manager, I’m writing to document Blvd, Scottsdale, AZ) Cc: General Manager; Customer Relations customerrelations@vanchevrolet.com Dear Service Manager, I’m writing to document a service concern at Van Chevrolet. On my recent visit, I presented my 2019 Ford Ranger (VIN: 1FTER4EH4KLB08978) for persistent hard shifting in the transmission, an issue that should be addressed under my Mechanical Protection Plan (MPP). I was told the vehicle must be left for three days just to perform a diagnosis and that no loaner or transportation assistance would be provided. I rely on my vehicle daily, and this approach effectively denies me service despite my coverage. I purchased extended protection through your dealership with the expectation that warranty concerns would be handled promptly and fairly. I’m requesting the following: 1. Timely diagnosis and repair of the transmission concern under my MPP coverage. 2. Loaner or rental assistance during diagnosis/repair, or a reasonable same-day diagnostic appointment. 3. Written clarification of your dealership’s policies for warranty repairs and transportation assistance. Please provide a resolution within four (4) calendar days of this message. If unresolved, I will escalate to: • Van Chevrolet Ownership/Customer Relations • BBB (Auto complaints) • Arizona Attorney General – Consumer Protection • MPP/Administrator for assistance with claim handling and authorized facilities Thank you for your prompt attention. I look forward to a written response confirming next steps and a diagnostic appointment that accommodates transportation needs. Respectfully, Esteban Estrada (602) 432-6885 eestrada1998@gmail.com More

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I’ve purchased several cars from Van Chevrolet and will continue to keep coming back for any new cars I desire continue to keep coming back for any new cars I desire More

by Sreder Verified Customer Verified Customer

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This team did everything they could to make a deal work. Ahmed is one of if the not the best sales man I have ever worked with. Great job team. Ahmed is one of if the not the best sales man I have ever worked with. Great job team. More

by MIKED15 Verified Customer Verified Customer

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I am very pleased with my recent purchase. I feel that I received a great offer and trade in value. Van Chevrolet and Buick gave me the highest bid on my trade in and I felt so confident in my I feel that I received a great offer and trade in value. Van Chevrolet and Buick gave me the highest bid on my trade in and I felt so confident in my decision. I give the highest recommendation to this dealership! I love my new 2025 Buick Envista and I am Thrilled with this new purchase! More

by c.messino Verified Customer Verified Customer

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Great customer service. Knowledgeable staff members. Enjoyable to work with. Outstanding in every way. Happy Knowledgeable staff members. Enjoyable to work with. Outstanding in every way. Happy More

by SAMUELSCA09 Verified Customer Verified Customer

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Dominick was very kind ,patient and answered all my questions she show my how to put my applications in the new car.The same with the guys questions she show my how to put my applications in the new car.The same with the guys More

by PATOVILLA8 Verified Customer Verified Customer

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From the moment I entered the dealership. Everyone was attentive to my needs and understood what I was looking for in a purchase.I will definitely come back. Brent was extremely informative o Everyone was attentive to my needs and understood what I was looking for in a purchase.I will definitely come back. Brent was extremely informative of the process and walked me thru each step. More

by RAYMONDCMESPARZA Verified Customer Verified Customer

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I be coming van Chevrolet all the time and getting a new truck this time, it's be wonderful to have a brand new one. I be haul a lot stuff. truck this time, it's be wonderful to have a brand new one. I be haul a lot stuff. More

by LFJACKSON3412@GMAIl.COM Verified Customer Verified Customer

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Van Chevrolet it is the best dealer ,Jorge Sevilla best sales man,100% recommend,good people sales man,100% recommend,good people More

by kibrothp Verified Customer Verified Customer

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Great deal, you get what you are promised. My third deal with Van Chevrolet GMC My third deal with Van Chevrolet GMC More

by MARC46 Verified Customer Verified Customer

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