Richard Leonik | Page 3

Excellent Sales Experience! Beautiful showroom. Our sales person, Jenna, was friendly, cheerful and extremely patient in putting together all the options we were considering. The Beautiful showroom. Our sales person, Jenna, was friendly, cheerful and extremely patient in putting together all the options we were considering. There was no pressure at all. Jenna made it extremely easy for us to make a decision, and everyone at the dealership was cooperative and helpful. We are exceptionally happy with our new Audi and highly recommend Audi West Palm Beach. More

Report | Print

Our salesman Chad was Awesome, I would definitely recommend him to family and friends who were on the market for a vehicle! He really made our experience as pleasant as one could hope for when buying recommend him to family and friends who were on the market for a vehicle! He really made our experience as pleasant as one could hope for when buying a car. More

Report | Print

Everyone was great! Thank you for a great experience starting with Jenna and Phillip followed by a quick and easy finance process with Richard. Everyone was very knowledg Thank you for a great experience starting with Jenna and Phillip followed by a quick and easy finance process with Richard. Everyone was very knowledgeable and friendly. More

Report | Print

Worst experience ever for a first time Audi Customer Very unpleasant experience, in fact if I would have a choice for 0 stars that would be my rate. A customer service representative emailed me six times Very unpleasant experience, in fact if I would have a choice for 0 stars that would be my rate. A customer service representative emailed me six times to make sure I was going and when I arrived she was not there (we spoke over the phone so no need of that amount of emails if i previously confirmed I was going). Later they were looking for my car, which i did not like it (2019 Q5) and I asked for another model (Q7) but the colors I was looking for were not available. They came with an offer for the for Prestige package 2018 Q7 with only 6000 miles. I liked the car but the price which was over my budget and after negotiation after negotiation I accepted the final offer. After waiting for more than 20 minutes I asked the financial person what was going on and they told me they were waiting for credit approval. My credit was locked and I told the guy who was taking care of me since I arrived that they should let me know when they were about to run my credit so I can unlocked it. Guess what happened??? Well, they were trying to run my credit without letting me know and when I unlocked the access to my credit I have three inquiries in my credit report (why they did not notify me what they were doing). To add more problems to the calvary, when I was about to sign the papers the monthly payments were 138 dollars more than the agreement for 72 months and the APR was higher too. My credit score is around 800 using 7 different formulas; however the financial person was trying to run my credit without letting mr know (I believe his name is Richard); He was not even able to offer a business car or a simple greeting when I entered to his office, neither he provided me with a paper with the actual score. Obviously with this level of service for a first time Audi customer I did not have another choice other than leaving the dealer....What level of professionalism is this??? Who is going to pay for the four hours I spent in the dealer?? What about the two hours and 81 miles and I had to drive from Miami to West Palm Beach and viceversa??. I do not really have words to describe this distasteful experience. More

Report | Print

A True Luxury Car With Exemplary Sales And Service Dealership is world class and what one would expect from a superior automobile manufacturer such as Audi. Every step of the purchase process was expl Dealership is world class and what one would expect from a superior automobile manufacturer such as Audi. Every step of the purchase process was explained and handled well with my salesperson, Miquel Gonzalez. Would definitely recommend this dealership to anyone wanting an upscale auto. More

Report | Print

Excellent experience Everyone was extremely helpful. The sales experience was excellent, everything about our new car was explained to us in detail and the followup has b Everyone was extremely helpful. The sales experience was excellent, everything about our new car was explained to us in detail and the followup has been great. More

Report | Print

First time Audi buyer Awesome all around! Will be recommending to anyone who asks, I can’t wait to enjoy this car for the lease term! Love German engineering Awesome all around! Will be recommending to anyone who asks, I can’t wait to enjoy this car for the lease term! Love German engineering More

Report | Print