Richard Martinez | Page 2

Wasted time I made it clear on the that I wanted to turn in my lease and buy a new car. I also tell him about recent damage to the car and ask how the end of lea I made it clear on the that I wanted to turn in my lease and buy a new car. I also tell him about recent damage to the car and ask how the end of lease process works. Richard Martinez pushes hard for me to come in even though I tell him it's an hour drive. I ask him to talk to his leading expert and he gives the impression that he did. We even agree to a price on the car. I get there, he makes me wait 20 mins, and he says we need to schedule a separate inspection and I will be billed. I tell him we could have had this conversation on the phone. Instead of apologizing, he shrugs his shoulders. I say thanks for wasting 2.5 hours of my time and walk out. More

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Greatest Just brosing and Richard was a great sales man ,gave test drive and he sold use.great customer service experience. Friendly stated we me until the ver Just brosing and Richard was a great sales man ,gave test drive and he sold use.great customer service experience. Friendly stated we me until the very end. More

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