"Leasing a new car"
Everyone was amazing!! I bought my first car from them 10 years ago and I came back for my 2nd and 3rd car!! I definitely recommend going to Hartford Toyota !!!
I initially made contact by email, got the call back within 15 minutes, made an appointment to come in the same day on my way home from work. I was greeted by the receptionist and then by the internet sales person. I was looking for a truck and they contacted Leslie one of their sales associates. He sat with me and I discussed everything I was looking for. We scanned the parking lot and found a similar truck but not the color I was looking for. Took a test ride and came back to the dealership. I was told I could take as long a test ride as needed so no pressure. We negotiated a price I had a trade in which I think I was given a fair price for. They gave me all the time I needed to decide and after it was just a matter of finding the color I wanted, which only took two days. The guys I worked with were mostly Richie Jr the owners son and Leslie both very easy to work with. I got answers to all my questions and felt that they were very truthful in meeting my requirements for accessories they were not just trying to sell me something I didn't need for sake of more commission, I never felt that at all which tells me a lot about the ethics there. I am 60 years old and can't remember a more pleasant experience buying a vehicle.
"Fantastic service on 2 cars in two months "
- Happy dad
I purchased a Camry in April . Luis Castillo was my sales professional . He was knowledgeable, courteous and responsive . I was very satisfied with how he handled the sale, and how Luis and Mike Conlon presented their best foot forward right away . This month I had an unfortunate accident where my car was totaled . I called Luis again and told him what happened and I wanted to get the same car , same color and options again . I told him that I would be there in 20 minutes . When I arrived at the dealership , Luis had found a car that was exactly what I was looking for , had it washed and had it brought right up front . THAT is customer service . There is nothing more I hate than calling salesman , telling them I’m coming to look at a specific car , get there and it’s still in backlot covered in two weeks of pollen . Once again Luis and Mike put a deal together for me and had the car ready for me within 3 days . I have been in sales for 30 years and bend over backwards for my clients . This is exactly what Luis Castillo and Mike Conlon did ! Thanks !!
"My Toyota Experience"
I was at Hartford Toyota on 06/21/2018, our car salesman was Rob Bigelow was amazing, not pushy listened to what we wanted and gave us several options. I originally went in looking at a Toyoyta 4 runner. I tried a couple out he did a great job explaining the vehicle to us. I ended not liking it and the nice thing was he did not push us into it, he gave us time to think and a gave us other option choices. I then saw the Toyota Highlander I told him the color choice I liked went out to the lot and brought me the perfect car. We test drove it and I knew it was mine. All and all I had a great experience and I will be recommending Hartford Toyota and Salesman Rob Bigelow to anyone who is looking to buy.
"Easy in and out in twenty minutes "
Got a more than fair trade in price and a good deal on a used Highlander for my daughter to take back to college. Did the deal and picked up freshly washed and waxed car the next day. Sales representative went over the cars features with my daughter as I was doing the paperwork. Easy peasy they even swapped the playes all in 20 minutes. Thanks Rich and Hartford Toyota
"Great experience from a great team!"
If you're looking for a Toyota truck, Gaetano "Guy" Pagliano, is the salesman you want. He's as personable as they come and really just wants to find you the vehicle you're looking for. The best dealership experience I've had bar none. Their great team earned my business, and I'm happy to say, all my future business as well. Thank you.
I have been leasing or buying Nissans for years and I don't like the way they try to pressure people, that doesn't work on me so I tried a Toyota and the experience at Hartford Toyota was great. Worked with Bhavesh and he was great and I would recommend him and will go see him in the future for sales and by the way the Highlander we leased is awesome
"Excellent customer service "
I had an excellent experience today at Hartford Toyota as I picked up my new Tundra. I dealt mostly with Gaetano(Guy) and I highly appreciated his professionalism. He got me exactly what I was looking for and got me in and out quickly by preparing as much as he could prior to me showing up.
I dealt with a couple other members of the Hartford team and they were as professional as Guy was. Thank you for getting me in the truck I wanted and making the overall experience excellent.
"Initial Point of Contact"
I was searching for a vehicle on the internet. It is difficult to get the true feel of the vehicle from the computer. I spoke with Dakota on the phone initially. I had asked her various questions regarding the toyota corolla I was viewing on the computer. I had to travel a pretty good distance to actually look at it so I wanted to know as much as possible before making the trip. I was very impressed with the time and patience Dakota had dealing with my questions. I made the trip and bought the car. The car sold itself and the deal was done. We owned a nice toyota corolla. The highlight for me was Dakota's patience with the customer. I wish she would get the commision for the sale of the car. Thanks Dakota! Tony and Eduardo were helpful also. Muhamed was informative too. Finally we delt with Richard whom also made the experience positive. While the car was very clean outside, we asked as part of the deal to have brakes looked at and inside detailed (better cleaned). I don't think brakes were really addressed and there was still sticky marks inside on seats. But we love the car. It sold itself.
My experience here was great .. thanks to Jeannette and all the coworkers that helped me to get this beautiful car... they are super helpful and answered all my questions