Richard Miller | Page 9

Purchase Searching the internet Colonial Honda had the vehicle in stock i was interested in. Colonial sent an offer and followed up. During the follow up p Searching the internet Colonial Honda had the vehicle in stock i was interested in. Colonial sent an offer and followed up. During the follow up process Colonial was made aware of a written offer that was more competitive. Within a short period of time Colonial Honda was able to become competitive and a deal was able to be made. Since I had already sold a vehicle and Colonial was about 1 hour away I requested if Colonial could pick me up at the Amtrak station. Colonial went 1 step better. The salesman I was working with, Richard Miller, agreed to pick me up at my home, about 1 hour drive each way. This as the saying goes "closed the deal" Upon arriving at Colonial I noticed a number of things immediately 1) the friendliness of the employees. Everyone you passed said Hi or as they say in Virginia "Hey" 2) the cleanliness of the showroom....from the floors to the lighting to the openness. 3) the service area had windows and looking in the technician work areas were all neat and clean. I would recommend anyone who is considering purchasing a Honda to give Colonial an opportunity to earn your business. More

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Great experience overall On the main Honda website (honda.com) you can request quotes from any particular dealership. Although tedious I requested quoted from all dealerships On the main Honda website (honda.com) you can request quotes from any particular dealership. Although tedious I requested quoted from all dealerships in central Virginia for a red manual CR-Z. Richard was amongst the first to respond, but most importantly with a price that was hands down a great deal and lower than any competitor. While I began to receive quotes from other dealerships they all paled in comparison, and began using his quote to try to get a better deal at other dealerships. While the other dealerships did come down in price in some regard it was an overall negative experience negotiating a sale price with all of Colonial Honda's competitors, particularly Mechanicsville. Richard at Colonial gave me an upfront great deal and we negotiated for him to buyout the remaining I owed on my previous car that I was trading in. I did find that the management that Richard had to confirm details with were trying to cut corners as much as possible, which was annoying. My trade-in was valued at 4800, they could sell it for 6000+ and I owed 5400. Dealing with management to buyout my car was a tad annoying and I can see a weaker negotiator just taking the 4800. They ultimately did buyout my trade-in from me after arbitrary incremental amounts. 200-400 at a time. It was the only negative experience I had. Richard Miller on the other hand was perhaps one of the easiest salesmen I have had the pleasure to work with. I am an attorney and law professor, I have had a great deal of experience dealing with pushy, unprofessional and undeserving business partners. If I needed to buy another car and Richard moved to another dealership, I would contact him first to see what he could do for me. Colonial Honda was fantastic other than that one brief moment which I would hope not put a bad taste in anyone's mouth. More

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Applause for Richard Miller Richard Miller, sales person, at Colonial Honda is one of the most honest individuals in dealing with the public. His knowledge, his ability to talk, Richard Miller, sales person, at Colonial Honda is one of the most honest individuals in dealing with the public. His knowledge, his ability to talk, his willingness to answer any question, and lastly but not least his ability to make sure that you are happy with the price and the product you are about to purchase. We recommend Richard to everyone that we know that is wanting to purchase a Honda, because of his honest approach to the business. Colonial Honda is very fortunate to have someone on their sales team named Richard Miller. Jackie and Mary Ann White More

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Excellent Business On 4/8/14 we purchase a 2014 Honda Accord and took delivery of it on 4/9/14. Richard Miler was very keen on all aspects of the vehicle and had an exc On 4/8/14 we purchase a 2014 Honda Accord and took delivery of it on 4/9/14. Richard Miler was very keen on all aspects of the vehicle and had an excellent attitude! Everyone I came in contact with were very polite. I would recommend this dealership to everyone because of the fair pricing and treatment me & my wife received. I have bought several vehicles over the years and this was by far the best price that I have ever received on a new vehicle!! Keep up the good work!! More

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I was warmly greeted by an employee before I got to the showroom door. Richard Miller whom I was there to meet was ready for our appointment. He had several colors of CR-V's all lined up for me to view showroom door. Richard Miller whom I was there to meet was ready for our appointment. He had several colors of CR-V's all lined up for me to view color! He was ready for me to drive one of the cars. He pointed out important features as we drove. He was well informed, eager to please, and patient with me. I am 67, retired and female. ( I buy a car maybe once every 10-15 years.) I was not interested in the top of the line model. It had features I would not use. So I decided on the basic model, yet I wanted to add heated leather seats. He walked me through this process as well, again answering all my questions. He accompanied me to the firm that would install the seats. He walked me through the programming process for locking car doors, interior and exterior lights once I exit car, etc. He has followed up by e-mail already since my visit on Saturday, and its only Monday afternoon. I cannot imagine a smoother visit and experience. I would refer friends to Richard Miller and Colonial Honda with no hesitation. More

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This (MARCH 2014) was my second experience with Colonial Honda since 2009. my wife has had 2 experiences with them as well (once in 2010 and once in 2012). I have always been impressed with their friendli Honda since 2009. my wife has had 2 experiences with them as well (once in 2010 and once in 2012). I have always been impressed with their friendliness, professionalism, and making sure your needs and service are taken care of. Your sales person, Richard Miller, is by far the BEST car salesman I have ever dealt with, my wife has dealt with him as well. He is extremely friendly, courteous, patient, professional, knowledgeable, honest, and goes out of his way to get you the vehicle you want at the price you want. My wife and I both like him a lot. As rating your sales staff goes (if the rating is from 0 to 10), I have to rate Richard a 50, for he is OUTSTANDING, he exceeds excellent. I thank Colonial Honda for their continuing professional service. Carl L. Hudson, a very satisfied customer. More

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Very friendly dealership overall. We worked with Richard Miller and it was by far the most enjoyable of any new purchase we have ever experienced. Richard worked with us extensively; obtaining the desired Miller and it was by far the most enjoyable of any new purchase we have ever experienced. Richard worked with us extensively; obtaining the desired color, explaining options, teaching the technology setup and assisting with minor post-sale details like extra keys. Test drives were not rushed and very low stress unlike some dealers where you drive a selected route. We highly recommend Richard and Colonial Honda. More

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It is difficult to imagine having a better experience buying a new car. I spoke with a good number of dealers, and Richard Miller at Colonial Honda was the best -- by far. He is a true professional: ea buying a new car. I spoke with a good number of dealers, and Richard Miller at Colonial Honda was the best -- by far. He is a true professional: easy going, straightforward, and responsive. Richard gave us a great price right off the bat (no painful back and forth negotiating with his manager like at most other dealerships) and even agreed to deliver our new Odyssey to our house 125 miles away from the dealership. He scheduled the delivery for 6:30 p.m. so that we wouldn't have to take off from work to get the van. He and his colleague then stayed at our house until 9:00 p.m. to show us all the features of the new Odyssey. They then had to make the 125-mile drive back home. Our only regret in this process is that the Odyssey will last so long that we won't have the pleasure of dealing with Richard again in the near future. I cannot recommend him highly enough. More

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The Colonial Honda staff always treats customer service as the number #1 job. Whether my visit is for sales or for service staff always reaches out to be friendly and responsive. Richard Miller is attentiv as the number #1 job. Whether my visit is for sales or for service staff always reaches out to be friendly and responsive. Richard Miller is attentive to detail and knowledgeable and makes the purchase process smooth and enjoyable. More

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Not only am I completely in love with my new 2014 Honda Accord EX-L, but I’m pleased with the helpful, caring, and knowledgeable guidance I received from Mr. Richard Miller. The employees were all positive Accord EX-L, but I’m pleased with the helpful, caring, and knowledgeable guidance I received from Mr. Richard Miller. The employees were all positive, helpful and excellent customer support. Great Deal !!!!!!!!!!!!!!!!!!!!!!!!!!!!!Special thanks to the Grace Tanner for explaining extended powertrain warranty and coverage’s. Thanks to Melissa Whitaker for giving me good online price. More

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