Richard Moore | Page 11

Amazing Service, Support, and Assistance I recently discovered I needed to ditch my ailing, failing 2001 Buick Century, so I stopped at MotorWorld in Wilkes-Barre, PA. I had never been there I recently discovered I needed to ditch my ailing, failing 2001 Buick Century, so I stopped at MotorWorld in Wilkes-Barre, PA. I had never been there before, despite living so many years in the area. The car that I initially came to see was being test-driven and subsequently purchased, but Mandy and her manager Rich Moore, took great care of me. Fell in love on the spot with a great pre-owned 2014 Mercedes-Benz E350. After that test drive, I did not even need to see other vehicles. Not only that, but everything was done that afternoon, including dealer prep, insurance, and financing, so I drove that baby home the same day! That's not the end of that story.... Just a week after the purchase, I had a warning light about brake pads, which I found were not covered by regular warranty or special contract. Rich could have said "sorry" and that would have had to be the end of the story. I told him the situation. He told me he would try to find a way to get me a fix without cost, even though he was not sure how. Not sure about the how, but apparently, he is also a magician. When I came in to have the work done, all the work, service, inspection, etc. was, indeed, on the house! Everybody there is fantastic and it made me wonder how lesser companies can compete against this solid wall of sheer care and excellence. Indeed, I have never owned a better car in terms of comfort, power, and features, all at a reasonable pre-owned price for a premium vehicle. I am so grateful, and I believe - no, I know - that you cannot do better than to give your trust and concerns for all your automobile purchases and services. Thanks Mandy, and thanks to my service adviser Mark, but extra special thanks to Richard Moore! (About the author: Dr. Michael W. Ecker, formerly also a professional reviewer, earned his Ph.D. in mathematics from the City University of NY in 1978, Summa Cum Laude. He retired in 2016 following a 45-year career as a published mathematics professor, mostly with the Pennsylvania State University. He remains an active mathematician and computer hobbyist even in retirement. He has no financial, family, or personal connection to anybody at MotorWorld.) More

Print

Very helpful! Mandy and Richard did everything they could to get me the car I wanted at the price I wanted. I would definitely recommend stopping here first if you Mandy and Richard did everything they could to get me the car I wanted at the price I wanted. I would definitely recommend stopping here first if you are looking for a car. Mandy Boyle was so sweet, helpful, and knowledgeable. More

Print

Great sales process Absolutely painless process from start to finish. . Brian was a great sales person. Very knowledge. Great overall process. Web site was spot on. Exac Absolutely painless process from start to finish. . Brian was a great sales person. Very knowledge. Great overall process. Web site was spot on. Exact Jeep as listed. More

Print

No hassle just getting the car we wanted David Bell was the sales consultant we were directed to after making an internet inquiry. He was prompt and very courteous, answering all our question David Bell was the sales consultant we were directed to after making an internet inquiry. He was prompt and very courteous, answering all our questions in a professional ,yet friendly way. He made the dreaded task of buying & trading cars seem effortless and not the typical stressful ordeal. Thanks so much! More

Print

Wonderful customer service The salesmen really catered to my needs in price as well as the make and model of the SUV I wanted. They made the experience relaxing and easy. There The salesmen really catered to my needs in price as well as the make and model of the SUV I wanted. They made the experience relaxing and easy. There was never a hassle or worry that I was being taken advantage of. I really appreciate all their hard work. More

Print

EXCELLENT DEALERSHIP DAVE BELL IS THE BEST !!!! HE HELPED ME OUT A LOT .. HE MADE SURE HE WENT ABOVE AND BEYOND TO HELP ME OUT .. SUPER QUICK TOO .. I APPRECIATE THE HELP DAVE BELL IS THE BEST !!!! HE HELPED ME OUT A LOT .. HE MADE SURE HE WENT ABOVE AND BEYOND TO HELP ME OUT .. SUPER QUICK TOO .. I APPRECIATE THE HELP AND THE GREAT EXCEPTIONAL CUSTOMER SERVICE!!!!! THANK YOU DAVE More

Print

Great service! Mandy was very personable and helpful during my purchase. It was a pleasant experience. Richard was also willing to work with me on pricing and paymen Mandy was very personable and helpful during my purchase. It was a pleasant experience. Richard was also willing to work with me on pricing and payments. Great overall! More

Print

Completely Satisfied! This was the smoothest experience I’ve ever had at a dealership. I couldn’t be any happier with the service and salesman I worked alongside! Brian Lof This was the smoothest experience I’ve ever had at a dealership. I couldn’t be any happier with the service and salesman I worked alongside! Brian Loftus was absolutely wonderful and was quick to answer any questions I had. He was friendly, approachable and charming. The customer service was a delight to interact with, and the deals they were able to secure for me were great. I’m so thrilled with my car purchase and don’t regret visiting Motorworld at all! More

Print

Salesman josh Costa was very helpful It was a friendly environment, a number of cars and suv’s To pick from! They were friendly and helpful, they couldn’t be nicer! It was a friendly environment, a number of cars and suv’s To pick from! They were friendly and helpful, they couldn’t be nicer! More

Print

Great experience Brian Loftus was our dealer. He was patient and kind I highly recommended seeing him if your in the market for a new car! Thanks again! Brian Loftus was our dealer. He was patient and kind I highly recommended seeing him if your in the market for a new car! Thanks again! More

Print