Richard Ortega | Page 3
Service Advisor
Cowboy Chrysler Dodge Jeep Ram
1121 E Lincolnway
Cheyenne, WY 82001
170 Reviews
Write a Review170 Reviews of Richard Ortega
August 03, 2021
Very easy to work with and reasonable prices. Easy to get a service appointment in a couple of days and check out is quick and easy. a service appointment in a couple of days and check out is quick and easy. More
Other Employees Tagged: Gary Gardner
July 30, 2021
The service department figured out the problem I had been dealing with for years. Several dealerships and shops were not able to "guess" the problem. These guys found it and gave me options within a day. T dealing with for years. Several dealerships and shops were not able to "guess" the problem. These guys found it and gave me options within a day. The dang truck hasn't driven this great since I bought it! They are friendly, punctual and communicate amazingly! Highly recommend! More
Other Employees Tagged: Mark Moore, Gary Gardner , Cecil Hugie
July 29, 2021
The people working in the Service Department are very friendly and knowledgeable. The time to process my vehicle for Service was quite reasonable. Good use of technology. friendly and knowledgeable. The time to process my vehicle for Service was quite reasonable. Good use of technology. More
July 28, 2021
This dealership is not willing to comply with what MOPAR has recommended and says that MOPAR service center is kids out of college that doesn’t know what the vehicle requirements are. has recommended and says that MOPAR service center is kids out of college that doesn’t know what the vehicle requirements are. More
July 22, 2021
Good Dealership. Good service. Good people who are working there. I will be bringing my truck back there in the future. They have been working on my truck ever since I had started working in the Che working there. I will be bringing my truck back there in the future. They have been working on my truck ever since I had started working in the Cheyenne area . More
Other Employees Tagged: Mark Moore, Gary Gardner , Cecil Hugie, Not sure there names
July 21, 2021
Excellent service friendly staff. Took the time to check out my vehicle found some things that needed attention. Took care of it and had me back on the road. out my vehicle found some things that needed attention. Took care of it and had me back on the road. More
July 20, 2021
My wait was pleasant and the service was complete in the time line ! Thank you the waiting area was comfortable, had a good bit of employee traffic! time line ! Thank you the waiting area was comfortable, had a good bit of employee traffic! More
Other Employees Tagged: Cecil Hugie
July 16, 2021
Richard kept me informed on all matters with my truck, pleased with service. All mechanical issues were fixed to my satisfaction and they explained everything they did in detail. pleased with service. All mechanical issues were fixed to my satisfaction and they explained everything they did in detail. More
July 16, 2021
The mechanic said my EGR cooler looked bad and may be failing soon. What he didn’t convey was that the hard carbon deposits found in the EGR valve that he replaced indicated that the EGR cooler was leaki failing soon. What he didn’t convey was that the hard carbon deposits found in the EGR valve that he replaced indicated that the EGR cooler was leaking coolant into the combustion path. I got 45-miles out of town on I-80 before the truck broke down and forced me to wait 4-hrs for a tow, with my RV on the hitch, back to Cheyenne. Had he told me about the issue up front, I would have approached the EGR valve service completely different. That omission of details cost me over $2,000 and a full day of headache. More
Other Employees Tagged: Travis was the mechanic
July 15, 2021
Went to get an oil change for my jeep wrangler after spending the weekend in the mountains doing different trails. I didn't have an apartment but was able to get in quickly and no one tried to up sell m spending the weekend in the mountains doing different trails. I didn't have an apartment but was able to get in quickly and no one tried to up sell me anything that was not need. Everyone was very friendly and professional. Will be back for sure. More
Other Employees Tagged: Mark Moore, Gary Gardner , Cecil Hugie, Everyone that helped me get in and out were great.