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Richard Pool
Richard Pool | Page 11
Service Client Advisor
BMW of Orland Park
11030 W 159th St
Orland Park, IL 60467
170 Reviews
170 Reviews
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170 Reviews of Richard Pool
February 09, 2025
Appreciate everything that Rich did as my service advisor. He took the time to explain everything to me in detail. In addition, he went above and beyond to make sure that everything in my car was fix advisor. He took the time to explain everything to me in detail. In addition, he went above and beyond to make sure that everything in my car was fixed quickly and correctly. More
by MPERAKIS74
Verified Customer
January 25, 2025
A fantastic group of professionals — like family! The service is always first class and friendly. The service is always first class and friendly. More
by WRN
Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski , Tony Scanlon, Nick Shellberg, Colleen, Gus, Alvin, Kevin, Kaliah
January 14, 2025
I am so thankful for the staff at Ziegler BMW. No matter what my concern, it is always taken seriously, and the problem remedied in a timely manner. No matter what my concern, it is always taken seriously, and the problem remedied in a timely manner. More
by MARY.SOPHA
Other Employees Tagged: Corey (service department)
January 11, 2025
Always like checking into a 5-Star Hotel. Hardly had to wait at all for this unscheduled drop in appointment. Corey makes any visit feel like a reunion. Left with everything taken care of. A Hardly had to wait at all for this unscheduled drop in appointment. Corey makes any visit feel like a reunion. Left with everything taken care of. AGAIN WITHOUT AN APPOINTMENT I’m very lucky to have this Facility SO CLOSE to My Home Residence More
by DEBELLOBUILDERS
Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski , Tony Scanlon, Nick Shellberg
January 09, 2025
Great car service. Richard provided me with the information on what the repairs that my car needed. Richard provided me with the information on what the repairs that my car needed. More
by SCASTILL
Other Employees Tagged: Dion Grace
January 05, 2025
Outstanding service and an amazing team! The highlight of this dealership is undoubtedly their exceptional service department. James went above and beyond to assist me, quickly arranging a l The highlight of this dealership is undoubtedly their exceptional service department. James went above and beyond to assist me, quickly arranging a loaner vehicle and addressing the issue with incredible efficiency. Their professionalism and commitment to customer care truly set them apart. Highly recommended! More
by ALAHMMED
Other Employees Tagged: Sid Armoush, Mahdi Armoush, James Hatchett
January 03, 2025
Went in for an air bag recall repair (Passage and driver side). They parked my car outside for an hour before bringing it in the shop. Several of the service staff couldn't drive manual trans/stick. One of side). They parked my car outside for an hour before bringing it in the shop. Several of the service staff couldn't drive manual trans/stick. One of the staff stalled my vehicle 4 times if not more in the process of trying to get it into the shop. To add to this information after waiting 2hrs they told me they couldn't fix the driver side because they didn't have the parts. I have been a mechanic and fabricator for years. I set the bar pretty low for most shops, BMW of Orland park service center will be no exception. Thanks for setting the bar even lower. they told me they needed a part when I came back they didn't even replace any parts and told me it was fine. I waited 11 days just for them to tell me it was fine. they took way too much of my time and money for a recall they were responsible for More
by Alexander
Other Employees Tagged: Tony Scanlon
