Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.4
106 Reviews
4.4

106 Reviews

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106 Reviews of Richard Pool

May 23, 2025

Dealership Rating
Employee Rating

My service experience was pleasant and timely, my car was serviced on time at my 3:00pm appointment, and finished 30 minutes early, Rich and the rest of the team were professional and answered all of my ques More

by HD1645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sid Armoush

May 23, 2025

BMW of Orland Park responded

We're delighted to hear that Rich and the team at BMW of Orland Park provided you with a pleasant and efficient service experience. Thank you for sharing your feedback, and we're here if you have any more questions or need assistance in the future!

May 09, 2025

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Employee Rating

waited several days to get a call back Richard in service department and my concern was still never addressed. More

by SOUTHHOLLAND
Service Communication
Recommend Dealer
No
May 11, 2025

BMW of Orland Park responded

It's disappointing to hear about the delay in communication and that your concern wasn't addressed. We strive for timely responses, so I apologize for any inconvenience this may have caused. Please reach out directly at your convenience, as I'd like to ensure we resolve this matter promptly. Thank you, Brian Coster - Service Director - (708) 460-4545

May 04, 2025

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JAMES IS THE BEST! THE WAY HE CARES ABOUT HIS CUSTOMERS SHOULD BE AN EXAMPLE FOR EVERYONE More

by MWALLS35
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Recommend Dealer
Yes
May 05, 2025

BMW of Orland Park responded

We love seeing 5-star reviews. Thanks for the shoutout to James!

April 25, 2025

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Jason Jackobaski. is very professional he has always put my concerns first he is wonderful More

by georgewgirl722@att.net
Service Price Transparency
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Recommend Dealer
Yes
Apr 28, 2025

BMW of Orland Park responded

George, we are glad to hear that Jason has gone the extra mile for you. Thanks for choosing BMW of Orland Park!

April 24, 2025

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BMW of Orland park is an awesome dealership! My service advisor Richard pool always takes care of me when my car has been in for service!! Highly recommend More

by E.pitts@sbcglobal.net
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2025

BMW of Orland Park responded

Thank you for the glowing review! We're delighted to hear that Richard and our team at BMW of Orland Park have provided excellent service. We appreciate your recommendation and look forward to assisting you in the future!

April 24, 2025

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Excellent staff and work. Very satisfied with Orland bmw and the efficiency of the service representative More

by BRYANTAUTO24
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Liz Cornelius, Kevin Hernandez

Apr 24, 2025

BMW of Orland Park responded

We're delighted to hear that you had a satisfying experience with our team at BMW of Orland Park! Thank you for recognizing the efficiency of our service representative. We look forward to serving you again in the future, Bryan!

April 24, 2025

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Employee Rating

Our experience with Richard and the service center were phenomenal. He provided fair and honest advice, pricing and feedback and didn’t try to pressure us into any add-ons. He offered to stay after the ser More

by JB
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 24, 2025

BMW of Orland Park responded

JB, we're delighted to hear about your positive experience with Richard and the team at BMW of Orland Park. It's great that you felt supported without any pressure and enjoyed some extra perks like a complimentary car wash. Thanks for recommending us!

April 24, 2025

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Mr. Pool was very professional and knowledgeable My car was repaired he following day The technician emailed me a video of the under carriage which was very informative. Thanks, Lee Stanton More

by LSTANTON2
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The technician

Apr 25, 2025

BMW of Orland Park responded

Lee, we're delighted to hear that Mr. Pool and our team at BMW of Orland Park provided you with professional service and informative updates on your car repair. Thank you for sharing your experience!

April 19, 2025

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Employee Rating

I was beyond impressed with the service and quality that I received fr Orland BMW. Repair s were completed timely as promised. Richard Poole is top notch as a service advisor. More

by TO.OLIVIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2025

BMW of Orland Park responded

We're delighted to hear that Richard Poole and the team at BMW of Orland Park provided you with timely and top-notch service. Thank you for sharing your experience, we appreciate your support!

April 16, 2025

Dealership Rating
Employee Rating

Would never come back here again. I brought my 2024 BMW M3 Competition for a noise concern. Richard my advisor didn’t even bother calling me back for an update. They weren’t able to f More

by anaskouk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 17, 2025

BMW of Orland Park responded

I'm sorry to hear about your experience with us. We strive for excellent communication and service, so it's disappointing that we fell short during your visit. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Brian Coster - Service Manager - 708-460-4545

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