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Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool | Page 5

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.5
163 Reviews
4.5

163 Reviews

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163 Reviews of Richard Pool

July 31, 2025

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Employee Rating

I was impressed with the whole experience. From start to finish. Thumbs up all the way More

by MDT12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2025

BMW of Orland Park responded

We are so glad to hear your whole experience was a great one! We look forward to working with you again. Best Wishes, BMW Of Orland Park

July 28, 2025

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Employee Rating

I was only able to deal with this dealership via text it seemed like every time I called I would receive a response via text except when it was time to pay. I would have also thought my car would have recei More

by VBUTLERKK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 28, 2025

BMW of Orland Park responded

Thank you for your honest feedback. We're sorry to hear your experience didn’t meet expectations. We understand the importance of clear communication and will look into why your calls weren’t answered directly. We also apologize for the lack of a vehicle cleaning and the inconvenience of not receiving a loaner. Your comments help us improve, and we hope for the opportunity to provide a better experience in the future. Please contact our Service Director: Brian Coster to further discuss. 708-460-4545 Best Wishes, BMW Of Orland Park

July 27, 2025

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Employee Rating

Fantastic Friendly Professional Z always does a great job with nice staff and expertise and speed. More

by WRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Cory Kazienko, Rob Snipe , Liz Cornelius, Kevin Hernandez, Tony Scanlon

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Jul 28, 2025

BMW of Orland Park responded

Thank you for the kind words! We're so glad to hear you had a fantastic experience with our friendly and professional team. Our staff is always here to deliver expert service with speed and care! Best Wishes, BMW Of Orland Park

July 18, 2025

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Employee Rating

Professional and knowledgeable. I appreciated the fact that all of my questions were addressed. My calls were returned in a timely manner. More

by QMDWINSTON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 18, 2025

BMW of Orland Park responded

Thank you for the great feedback! We're glad to hear that you found our team professional and knowledgeable. It's always our goal to provide clear communication and timely follow-ups, so we're happy we met your expectations. We appreciate your support and look forward to assisting you again! Best Wishes, BMW Of Orland Park

July 16, 2025

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Employee Rating

Ziegler BMW of Orland Park is always top notch! ! Their customer service and attention to detail is second to none!! More

by michaelm2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Cory Kazienko , Liz Cornelius, Tony Scanlon, Joe DiGiovanni is amazing!

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Jul 16, 2025

BMW of Orland Park responded

Michael, thank you for trusting the BMW of Orland Park team with your business and your vehicle! We appreciate your support and look forward to welcoming you back next time. Have a great day!

July 05, 2025

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Trusted service is the best answer I can give you in 15 words you ask for More

by JOHN@ANDERSONADVISORS.NET
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Recommend Dealer
Yes
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Jul 07, 2025

BMW of Orland Park responded

Hi John, thanks so much for taking the time to leave BMW of Orland Park a great review!

July 05, 2025

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Rich is always a pleasure to see and makes sure youre always taken care of. More

by LUIS9555
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 07, 2025

BMW of Orland Park responded

Luis, thank you for leaving BMW of Orland Park a five-star review! We are happy to hear that Rich took excellent care of you.

July 03, 2025

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Employee Rating

Everybody was nice and polite and knowledgeable they explain everything to us and they advise us about some issue we have after all everybody was perfect More

by DOMINOS2726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Cory Kazienko, Rob Snipe , Liz Cornelius, Kevin Hernandez, Tony Scanlon

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Jul 03, 2025

BMW of Orland Park responded

Thank you for sharing your experience with us! We're overjoyed to hear that our team at BMW of Orland Park provided knowledgeable and polite service. We appreciate your feedback and are here if you need anything else!

July 02, 2025

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Employee Rating

Kevin was great help. He took care of me everytime I came in and helped me fix my car More

by DUAADINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Cory Kazienko, Rob Snipe , Liz Cornelius, Kevin Hernandez, Tony Scanlon, Huda abed

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Jul 03, 2025

BMW of Orland Park responded

Thanks for choosing BMW of Orland Park! We're so glad Kevin was a huge help and ensured your car was running smoothly again.

June 29, 2025

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Employee Rating

Very bad technical support addressing issues. Not even get back to me explaining way resolution More

by ARWADATIYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Cory Kazienko, Rob Snipe , Liz Cornelius, Kevin Hernandez, Tony Scanlon

Report | Print
Jul 01, 2025

BMW of Orland Park responded

We’re sorry to hear about your experience and apologize for the lack of communication. Your concerns are important to us, and we’d appreciate the opportunity to make things right. Please reach out to our management team so we can assist you directly. Brian Coster 708-460-4545 Best Wishes, BMW Of Orland Park

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