"What a delightful experience. Merchants goes above and..."
What a delightful experience. Merchants goes above and beyond to assist their customers. I will definitely spread the ward to others. Richard Roy & Timothy Randlett 👍👍
"It was a pleasure to work with Richard today, with the..."
It was a pleasure to work with Richard today, with the purchase of our new vehicle, he's a great asset for the company'!
"WAY Above and Beyond!"
My family has purchased all of our cars at Merchants for the past decade and every experience has been a positive one. This latest one however, with Richard Roy was WAY above and beyond what we expected. I think most people walk into a dealership a little stressed and on edge, as was the case for us this time. We were "exploring" options to try to get out of a vehicle we still owed a fair amount of money on. Never did we expect that we would be driving off the lot with an upgraded vehicle and a payment $100 less than we had been paying. Rich worked tirelessly to make this work for us and also to get the best deal possible. Admittedly, my wife and I got exhausted with the process but Rich would not give up. Extremely personable, not at all pushy and took a genuine interest in our wants and needs for a vehicle. If that wasn't enough, after the car was purchased, Rich spent another hour shopping insurance companies to try and lower our rates. Who does that?! Rich Roy apparently! Highly recommend Merchants and their staff, especially Rich! Thank you so much! - The Ladd Family
"Nice people, no games"
The short version of this review is, “Merchants Auto has been, was and will be my first goto when shopping for a vehicle”
Atmosphere entering was very relaxed, no tension in the air, no loud younger generation music playing. We were introduced to Richard Roy, went to quiet table and just chatted a bit. Richard is a very laid back type of person that you can’t help but to like. I showed him the print out from the web site of the vehicle that I was interested in and we talked about it.
Richard went above and beyond and looked at the resulting numbers of a couple different financing scenarios. We ended up purchasing the vehicle we came in to see.
Thank you Merchants and Thank you Richard
Other Employees Tagged:
Don't recall the person's name who we signed all the paperwork with
"This was our second time going to Merchants and we were..."
This was our second time going to Merchants and we were very happy dealing with Richard this time. He was very kind and made sure to get us into the car we needed for our growing family!
"Mike Duval provided me with excellent customer service...."
Mike Duval provided me with excellent customer service. He was beyond helpful and very thoughtful during my car buying experience. He answered every single one of my questions and still does even a week after my purchase. For the first time buying a car, I wasn’t uncomfortable with the situation. I’d recommend anyone looking for a vehicle to get to Merchants and ask for Mike Duval.
Other Employees Tagged:
"Just recently bought a car here. Richard Roy helped us..."
Just recently bought a car here. Richard Roy helped us find a way to make it happen and was more than fair with the trade in for my old car that was no longer running. He put a lot of effort into finding the right car for me and making the financing happen, and did not mind staying late to make sure I could take the car home the same night. I highly recommend Merchants and Richard, I got a great low mileage car with less than perfect credit.
"Quick and helpful! I was In search of a new vehicle for..."
Quick and helpful! I was In search of a new vehicle for winter and Richard made it happen for me! 10/10, excellent service! Thanks!
"Quick and easy"
I had an easy time selecting a vehicle that I was in need of. Richard worked with us and came out with a payment we could afford the first time with no back and fourth. Definitely recommend Merchants Auto if you are searching for a nice used car and would definitely ask for Richard again in the future!
The best customer service around. The best car buying experience ever. So very happy with our purchase. Special Thanks to Lisa and Richard for all you did for our sales experience.