"Merchants Auto Review"
I went to Merchants Auto because I was in desperate need of a new vehicle. Richard Roy took me under his wing and did everything that he could do to completely satisfy my needs. After staying 2 hours past closing time and multiple different offers, Richard gave me exactly what I was looking for. I was able to drive my 2014 Hyundai Sonata off of the lot that same day with a great deal. I recommend Merchants and Richard to anybody looking to find a certified pre-owned car! Thanks again Richard!
"Extremely happy "
Extremely happy with my purchase and with the people I worked with at Merchants Auto.
Highly recommended and will definitely do business with Merchants Auto again.
Thanks Richard Roy. For you help and make my wife happy with her new BMW X3 , I definitely recommend merchants auto for someone new purchase
"Maxima for a Altima"
I began to have transmission issues on a weekend and Monday morning I went directly to Merchants in Hooksett. My car is still under warranty but I had lost faith in my Maxima. I worked with Richard who spent alot of time finding the perfect vehicle for me. I settled on a Nissan Altima. I had negative equity and Richard and the finance team were able to get me into the Altima at my preferred payment. I am very impressed at how they were able to meet my available down payment and give me a monthly payment that works for me.
This auto dealer is the best of the best! He was extremely accommodating and helpful. Highly recommended!! I will be back for my Next car!
"Awesome place to car shop!"
I’m very pleased with my purchase - Thanks to Richard Roy & Gordon Lewis for making this experience super easy and well worth it!! I had brought my children with us and one of the other salesman helped keep my little guy entertained- that’s a plus!!! Thanks so much!!
I went in asking about one car. I was told with my credit and my mom as the co signer I wouldn’t be able. So they put my mom as the applicant and me as co. So the guy showed me another car, I liked it. Drove it around I really liked it. Go back inside. He tells me oh sorry can’t do that one either, like why show me. Then he tried to talk me into another car, I said no. After being there for three hours; he comes over and says oh I found a great car, it’s the same god xxxx car I walked in looking at. Then says I would take a couple days as it’s being cleaned and inspected, I asked to sign the papers so that way my mom could just pick it up. He said okay, they would need the down payment. My mom said okay when we pick it up & the guy got into her face saying why not now huh. So my mom drove home and got it. Then after paying he says okay we’ll call you. I was like the papers? He goes oh well wait oh those till the car is ready; I was like what if I’m not in town && he goes well just be in town. Like what. So then I ask to talk to a manager who says the same thing. I xxxxx about how long we’ve been there. He goes well when I go food shopping it takes me a while so I would expect the same for a car. I was like; when you walk outta a food store you walk out with food and a detailed receipt of what you got. I’m walking out irritated & $600 poorer. He goes well bring the car to you when it’s ready. I asked What the $600 was for he goes to hold the car. Take it off the lot and mark it sold, take it off the web. So I call yesterday to get an update. Get a voice mail. Look online. And oh look it’s still available. Not to mention during visit after both my mom and I filing out the application we were asked numerous times for our personal information, when we already provided it. It’s like they were to lazy to look at what was in front of them, no they just wanted us saying our personal info out loud for anyone walking by to hear.
"Worth the Trip"
So I found myself in a position to have to purchase a vehicle on fairly short notice. Called Merchants as I had seen the reviews and set up an appointment. Upon entering the dealership everyone was friendly and appeared as though they actually liked what they were doing, also very helpful.
My sales Rep was Richard Roy, he found a vehicle for me that was exactly what I wanted and worked with me to ensure a smooth transaction. I am very appreciative and would recommend this dealership to anyone looking for a good, clean car.
"They hussle for you..."
- MICHELLE TOTO
Staff are friendly, not pushy and work to get you in the right car and in the right loan! Would definately recommend Merchant to others.
"Fast service "
The staff at merchants were wicked friendly and got our loan approved supr fast. Richard helped slot finding a great car for our needs. And Steve was really fast at getting our paperwork done.i just wish we had gone earlier in the day..well worth the trip..