Tom and Andy went above and beyond to make sure I was happy with the truck I chose and went above and beyond to make sure my concerns were met. Very cool people to deal with. I will refer to them in the future
"Made things right in the end"
My boyfriend and I drove 4 hours for a particular car after speaking at length to a representative from their internet sales department. We explained the price we were willing to pay and the representative, Marvin stated they would be able to negotiate on the price. Once we drove all the way up there, we found out the car was on consignment and the dealership was not able to work on the price. It was up to the owner of the car to determine the bottom dollar price on the car. It was never disclosed to us that the car was on consignment. After dealing with a less then helpful sales manager, we decided to have an unplanned stay in a hotel in the area and speak to someone else in the morning.
The next day was a completely different story. We talked to Brian and Kyle who were able to get the owner of the vehicle to a number we could accept. They were wonderful. All in all, the experience could have been better but in the end, they made the deal happen. The people who are there during the day are great but the evening shift needs some improvement.
My suggestion, if you are going to buy a vehicle from this dealership, go during the day and not the evening hours.
"Great Experience with Kyle!"
We had a great experience at Phillips Chevrolet wth Kyle! The truck we were interested in had sold before we came in but Kyle found us the next best thing and worked with us on our trade in and financing until we came to an arrangement that worked for all. We will definitely come back for our next vehicle!
"First Car Buying Experience "
When I went to Phillips Chevy in Frankfort I was helped by Lynn who was my salesperson and her manager Richard. Both were fantastic and helped make my car buying experience very easy and smooth. I found a car online that I was interested in and that same day Lynn drove out to the Lansing location to pick it up so I could test drive it. Lynn also stayed late to ensure all my paperwork was filled out as well. Lynn kept in constant contact with me throughout the entire experience and made sure my car was washed and waxed and it was ready to drive off the lot. Wonderful experience overall.
"Kyle Robertson went above and beyond! "
Kyle was so patient with us and went above and beyond to make sure we found exactly what we wanted. I felt like he really wanted the best vehicle for us and worked very hard trying to get us the best deal!
"Had the best first-time car-buying experience with Kyle!!!"
Not knowing what to expect while buying my first car, I had the best first-time car-buying experience while purchasing my dream car! Kyle Robertson from Phillips Chevrolet in Mokena is an amazing-amazing, patient, and persistent professional. All of his efforts, experitise and sweet and sincere personality are truly what makes him so great to work with. No words can express how much my mom, sister, and I appreciate his hard work and professionalism. I’m sending everyone I know who’s looking for a car to KYLE! Trust me, he’s your guy! Thanks again Kyle :))))
"Painless, and honest"
Purchased a new truck, Collin was salesmen, never felt pressured and never was pushed, very polite and knowledgeable, tried his hardest to get me the best deal
"Great people to buy a new car from!"
From helping out with making a decision on which car is most ideal to working on finding the most affordable loan deal, the sales reps and sales manager are very good at providing an excellent car buying experience!
Next time i'm gonna buy a new car Phillips Chevy is where I'm going!
Other Employees Tagged:
"Third car we purchased from here!!!"
Everyone here is great, not pushy at all. They really try to please!!! Thank you Jim Rio and also I would like to mention Matthew Braley was awesome too!!! This is our third car we have purchased from here. There are a lot of other dealerships that are closer to where we live but I have not had as good of an experience as I do at Phillips Chevrolet!!! Thank You!
All events of this experience were very pleasant. I went for a Malibu and was able to get everything I wanted and more for the price I asked. Thank you Jacob, Ryan, and Rich for making this a smooth transaction.