Richard Sapp | Page 5

Richard Sapp took my daughter Kelly on a test drive of a used Honda CR-V the dealership offered for sale. When that was done, he drove her to a sister dealership, Spring Branch Honda, to test drive another used Honda CR-V the dealership offered for sale. When that was done, he drove her to a sister dealership, Spring Branch Honda, to test drive another used CR-V there. My daughter choose the Spring Branch CR-V and Richard was just as gracious to her as if she'd bought the CR-V at his dealership. Richard also arranged for my $500 deposit on his CR-V to be refundable and arranged for it to be refunded a day later. Richard Sapp is a credit to the automotive industry and represented Honda of Spring superbly in his dealings with me, which had to be conducted largely by phone since I live in Colorado… Robert Speake, Arvada, CO More

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This definitely was an easy car buying experience. We found a pre-owned vehicle that we were looking for at a reasonable price on their website and decided to call Richard to see if we could stop by and found a pre-owned vehicle that we were looking for at a reasonable price on their website and decided to call Richard to see if we could stop by and check it out. He made time for us the very next morning despite a high number of appointments that morning. The vehicle test drove great, and Richard and the dealership went to the extent of taking care of a few issues regarding the condition of the vehicle. We were provided a loaner from the pre-owned department, took care of us on filling up our vehicle (for the second time) with gas, and handled everything about as good as I could have asked for. Aaron in financing was very easy to work with, found a great rate at a credit union, and the process was taken care of extremely efficiently. If you prefer an easy process on a pre-owned, give Richard a call and it's about as hassle-free as it gets and you can avoid what most people dread when buying a car. More

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After my husband who is 6'9" became disabled due to hospital errors we had to rethink our transportation needs. Went shopping SUVs last year and finding the needed room lacking we walked away. This to hospital errors we had to rethink our transportation needs. Went shopping SUVs last year and finding the needed room lacking we walked away. This year we discovered Mini Vans by accident while attending the Houston Rodeo in February when that was the handicapped transportation furnished from the remote parking lot to the rodeo grounds. Being shocked at the room, ride and options available in the van used at the rodeo area I started researching and soon discovered we had to go with either a Odyssey or Sienna. First I went and looked at both in 2010 and 2011 models (I don't buy New for a reason) and decided the Honda was the way to go I then dragged my husband to see the Odyssey. We were more than impressed! I started looking at dealer, salesman and finance manager ratings to narrow down where to shop here on this site. Found a great deal on a 2010 Odyssey Touring with less than 25000 miles and if you can believe this after talking with the top rated salesman the deal got better so I bought the van sight unseen and traded the Grand Marquis sight unseen. Your not going to believe this but not only did we buy sight unseen but the salesman and finance manager worked this deal by email and phone and we never visited their lot! Being the good people they are they brought the van and paperwork to our house more than 45 minutes from the dealership to allow us to avoid having my husband sit for hours in a wheelchair at the dealership. Our Odyssey Touring is immaculate and looks like it came off the showroom floor and we can't be happier. If your in the market Honda of Spring 17350 North Fwy Houston, TX 77090 - Deal with Richard Sapp in sales and Neil Pratt in finance I will do business with them again and again, it was a pleasure to work with people who not only listened to our needs but went above and beyond to exceed our expectations! More

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First, Richard Sapp was an excellent car salesman. He was not annoying or pushy. He let me approach him as we got out of our car. He was very willing to listen to my needs and what I wanted in a car. He was not annoying or pushy. He let me approach him as we got out of our car. He was very willing to listen to my needs and what I wanted in a car. He was not pushy "just trying to sell the car" when I said that the honda crosstour has horrible blind spots. He understood that I wanted something I could feel comfortable driving. He was very efficient when I decided to buy the vehicle. He helped clean the car himself so that we could get out of there as soon as possible. It was late on Saturday night and he was so kind to stand outside with us and wait while everything was going through. I enjoyed talking to him about his life and family. He wasn't overly talkative though. He was a great person to buy a car from. I thought he handled the whole afternoon/evening with great customer service and treated me like a person. not just a sale. I hope that it shows how great of an employee he really is for Honda. He has been working in the car sales world for a long time and it shows. But he hasn't lost his entusaism More

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We drove in from Beaumont to find a used CRV, Our salesman Richard Sapp was spectacular I would refer them to everyone, within 3 hrs we where done. also we where up side down in our trade and they salesman Richard Sapp was spectacular I would refer them to everyone, within 3 hrs we where done. also we where up side down in our trade and they helped us work through that problem. Great Team!!! More

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We decided it was time to trade our suburban for a more reliable vehicle. We thought a Honda Pilot would be perfect...and we were right. Our overall experience at Honda of Spring was great. My husband an reliable vehicle. We thought a Honda Pilot would be perfect...and we were right. Our overall experience at Honda of Spring was great. My husband and I were very pleased with Richard's excellent customer service. More

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This is our third car purchase here and specifically from Richard Sapp. He is a straight shooter and always takes good care of us! Thank you Honda of Spring! Richard Sapp. He is a straight shooter and always takes good care of us! Thank you Honda of Spring! More

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My lease had ended and I was looking to get into a used truck. I had talked to Richard earlier that day on the phone and he was very helpful. Even though it was right before the holiday and he had an app truck. I had talked to Richard earlier that day on the phone and he was very helpful. Even though it was right before the holiday and he had an appointment to get to, he stayed and helped us through the entire process. He was very professional, energetic, helpful, and the experience was great! I love my new car, and Mr. Sapp made sure that I was completely satisfied with everything! If I ever needed a new vehicle, he would be the guy I would want to deal with. He then handed my wife and I off to Neil Pratt in the Financing Department. Again, very professional, walked us through all the steps, answered all of our questions, made sure we were satisfied, and did not make us feel like we couldn't trust him at all. Between Richard Sapp and Neil Pratt, they turned an experience I had some fear about into a pleasantly surprising day with which I am very confident in how it turned out. More

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Fast service, accurate information, was able to complete the transaction beyond dealership hours, was handled in a timely manner, and will recommend this dealership to a friend or family member. the transaction beyond dealership hours, was handled in a timely manner, and will recommend this dealership to a friend or family member. More

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When I first got to the dealership no one came out to greet me/help me. NONE of the sales people greeted me inside or were friendly. I asked if by chance Richard Sapp was there. I was told that he was. H greet me/help me. NONE of the sales people greeted me inside or were friendly. I asked if by chance Richard Sapp was there. I was told that he was. He came over & greeted me, explained that he needed to finish w/ a previous customer, & then when finished w/ that customer he immediately came over to me. After I got to Richard & met Neal in financing, customer service was then TOP NOTCH; everything was a breeze. Richard & Neal were BOTH GREAT, FANTASTIC!!!! More

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