Richard was fantastic - personable, professional,
charming, and very communicative. Love that the crew also put a little gas in the tank and gave the car a quick wash, too. And everything was done fa
charming, and very communicative. Love that the crew also put a little gas in the tank and gave the car a quick wash, too. And everything was done faster than expected!
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by tralgatt
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Tran
Jan 26, 2026 -
Culver City Mazda responded
Thank you for the wonderful review! We’re thrilled to hear that Richard provided personable, professional, and communicative service, and that the team went the extra mile with the gas and quick wash. It’s great that everything was completed even faster than expected. We truly appreciate you choosing us!
Courteous and informative.
Rich told me when to expect to find out the issue. He was very communicative and helpful. I'll definitely bring my car back in the future.
Rich told me when to expect to find out the issue. He was very communicative and helpful. I'll definitely bring my car back in the future.
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by dut225
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2026 -
Culver City Mazda responded
Thank you for sharing your experience! We’re glad to hear that Rich was courteous, communicative, and kept you informed throughout the process. It’s great to know you felt supported, and we look forward to assisting you again in the future!
Great service attention to detail didn’t have to wait
long for drop off or pick up
long for drop off or pick up
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by ALBERTOMASONARY1
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2026 -
Culver City Mazda responded
Thank you for your feedback! We’re glad to hear that our team provided attentive service with great attention to detail, and that your drop-off and pick-up were quick and convenient. We truly appreciate you choosing us!
They seemed to generally care about the strange issue I
was having with my Mazda
was having with my Mazda
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by KATYFAWBUSH
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Tran
Jan 19, 2026 -
Culver City Mazda responded
Thank you for sharing your experience! We’re glad to hear that our team showed care and attention in addressing the unusual issue with your Mazda. We truly appreciate you trusting us with your vehicle and are always here to help!
Very good, excellent service and very helpful crew
Everything good Nothing more to add, everything was great.
Everything good Nothing more to add, everything was great.
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by gadielaguilar
Verified Customer
Verified Customer
Other Employees Tagged:
Richard Tran
Jan 14, 2026 -
Culver City Mazda responded
Thank you for the great feedback! We’re so glad to hear you received excellent service and found our team helpful. We truly appreciate you taking the time to share your experience and are happy everything went smoothly. Thanks for choosing us!
Dealer was very kind and prompt with my service.
Richard took care of me very well.
Richard took care of me very well.
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by matthew.ganesh253
Verified Customer
Verified Customer
Service Price Transparency
Jan 09, 2026 -
Culver City Mazda responded
Thank you for the great review! We’re glad to hear that Richard and our team provided prompt and attentive service. We truly appreciate you choosing us and look forward to helping you again in the future!
I appreciate the attention to detail and assessment on my
car. The video is very thorough and helpful.
car. The video is very thorough and helpful.
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by selenasantiagoc
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Govanni Martinez
Jan 05, 2026 -
Culver City Mazda responded
Thank you for your feedback! We’re glad to hear that the video and our team’s attention to detail were helpful. We truly appreciate you taking the time to share your experience!
Richard and the Mazda team has consistently been great!
Great customer service, efficient and thorough, and great communication throughout the process.
Great customer service, efficient and thorough, and great communication throughout the process.
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by sayayusa91
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Culver City Mazda responded
Thank you for your kind words! We’re thrilled to hear that Richard and the team have consistently provided excellent service and communication. We truly appreciate your loyalty and look forward to continuing to serve you!
Very fast turnaround and friendly service.
They quickly solved a problem with parts ordering and saved me several days of originally expected waiting.
They quickly solved a problem with parts ordering and saved me several days of originally expected waiting.
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by glenn29
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Culver City Mazda responded
Thank you for sharing your experience! We’re glad to hear our team was able to quickly resolve the issue and save you time. We appreciate your feedback and look forward to serving you again!
Richard Tran is very responsive and nice to work with.
As far as the process with the dealership goes, when I pulled up, I was greeted by someone and told to wait in the car for Richard. Then the person
As far as the process with the dealership goes, when I pulled up, I was greeted by someone and told to wait in the car for Richard. Then the person who greeted me started to take video of my car and in some of his trips around the car, the camera was pointed right at the windshield. I would appreciate either being given a spot away from the car to wait, or being told in advance the video would take place (I think others might feel the same way). Also, the car was dropped off when done and just left, with no explanation of how and where to exit; I had to find someone to tell me how to leave. The way I was told to go is through a back alley to a driveway near the corner of Sepulveda and Washington with cars parked along the street and absolutely no visibility of oncoming traffic.
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by slr0706
Verified Customer
Verified Customer
Service Price Transparency
Dec 05, 2025 -
Culver City Mazda responded
Thank you for sharing your detailed feedback. We’re glad to hear that Richard was responsive and pleasant to work with. We also appreciate your insights regarding the video process and drop-off instructions, your comments will help us improve communication and ensure a smoother experience for our customers in the future.
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