Richard Viole

I recently purchased my forth vehicle from BMW of Tenafly. Again everyone was very professional and informative. Richard Viole was fantastic! He made everything very easy. I could not have asked for Tenafly. Again everyone was very professional and informative. Richard Viole was fantastic! He made everything very easy. I could not have asked for a better experience! More

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First-Class Dealership in every way. My salesperson, Richard Viole was a pleasure to deal with. Professional, knowledgeable and updated and informed me every step of the way. Landon My salesperson, Richard Viole was a pleasure to deal with. Professional, knowledgeable and updated and informed me every step of the way. Landon in Finance was also a pleasure to deal with. Quick and painless process which I appreciate. More

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Rich did a great job. Kept to his word and delivered ! Thank you for everything Kept to his word and delivered ! Thank you for everything More

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Great service , experience and what I have expected and got me the X5 the way I wanted. got me the X5 the way I wanted. More

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This was the third time we stepped foot into this dealership. We had hoped to give it raving reviews, but unfortunately, the experience left a bad taste in our mouth. With a luxury brand like BMW, dealership. We had hoped to give it raving reviews, but unfortunately, the experience left a bad taste in our mouth. With a luxury brand like BMW, we had expected service typical of all other luxury brands. We had worked with Richard Viole initially, and he "seemed" knowledgeable and professional. Boy were we wrong. We leased our vehicle, and as the dates were coming near had inquired politely about the delivery knowing that there was a supply chain issue with parts. We were told it was coming in, and obviously being excited wanted everything to be ready. As with other luxury brands we worked with, we asked if they could align some items ready for the vehicle once we received the vehicle. Unfortunately, it didn't happen that way. The experience and the responses we received were derogatory and condescending. It was disappointing to see, and forwarded to the GM, Brock Sanders and their sales manager, Jeffrey Martinez. They were quick to remediate the issue, and immediately assigned a new rep, Brian Morales. Honestly, if we had dealt with him earlier on, I doubt we would have had these issues. Fast forward to today - our temp plates had expired, and we reached out to check on the status on the plates. Brian, on his days off, took the time out to check and left a message, which I didn't receive until later at night when my assistant notified me. I reached out to him the next day and come to find that they were already in the dealership. I went to the dealership immediately, and then come to find out the plates were delivered on March 1st, and no one had the courtesy to notify us that they arrived. Frankly, if we had Brian from Day-1, they would have been getting a 5-star review. Instead, I can only assess based on the experience from day-1 to today. It's great that other individuals provided these raving reviews. Maybe they caught them on a good day, but there's clearly a disconnect with their processes. It is unfortunately that one bad representative will ruin the entire experience with the dealership. I sincerely hope they remediate these experiences especially with the brand that they represent. More

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BMW of Tenafly were great. They were courteous, kind, knowledgeable, professional and not aggressive. I had a wonderful experience with BMW of Tenafly. I would highly recomm They were courteous, kind, knowledgeable, professional and not aggressive. I had a wonderful experience with BMW of Tenafly. I would highly recommend this dealership to anyone. More

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Richard was genuine and professional! Honestly, Both Richard and Landon were patient and attentive to my needs as a consumer! They made the car buying process smooth and efficient and i would recommend Richard and Landon were patient and attentive to my needs as a consumer! They made the car buying process smooth and efficient and i would recommend this dealership to anyone that is in the market! I plan on upgrading in a few years, i will be back! So happy to start the new year in my new car and a great experience with my purchase. More

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Had a great experience from start to finish. Everything was very professional. Great dealership. Would recommend to all. was very professional. Great dealership. Would recommend to all. More

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My family’s go to BMW dealership! We are repeat customers because from sales to service we always have an A1 experience with our client advisor Roland and service adviser Gem! because from sales to service we always have an A1 experience with our client advisor Roland and service adviser Gem! More

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BMW of Tenafly is an excellent dealership to buy a car. We bought our car from out of state and the process was super easy and smooth. Richard, our saleperson, was over the top with customer service. He an We bought our car from out of state and the process was super easy and smooth. Richard, our saleperson, was over the top with customer service. He answered all of our questions and concerns. The professionalism was one of a kind. You want be disappointed!! Thank you BMW of Tenafly. We know where to go to buy our next car. More

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