Richard Wright | Page 5

From the moment I entered, Richard made me feel welcome. Initially, I came in only to view the inventory because I was interested in making a new car purchase. I explained my criteria to Richard, who was able to showacase the vehicles he had available that fit my needs. I explained I would visit other dealerships in the area to continue my search. He politely handed me his business card and thanked me for consideration. I visited a few other dealership, with similar products fitting my needs, but did not feel the same energy and enthusiasm Richard provided. Compared to the other sales representatives, Richard was genuine, friendly, and outgoing. This definitely played a role in my purchasing decision. The next day I decided I would purchase one of the vehicles Richard had shown me. He continued to provide exceptional service the entire time I was at the dealership. He even helped me return my rental car in a torrential downpoar, making sure I didn't experience any more of the elements than necessary. The day after purchase I need a Notary for paperwork I'd have to provide my bank. Although his dealership did not have one, he knew there was one available at Coggin Honda in their finance department. I met him at the Nissan dealership and he drove me to the Honda dealership so I could complete my paperwork. I appreciate the genuine approach his style provides. he definitely exceeded my expectations for my new vehicle purchase.

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Richard greeted us at the door and as promised had everything printed and ready for us. There were no tricks or hidden fees, the price was as agreed and the car was prepped and ready for us. This was the easiest deal we had ever done for a new car. Richard was great to work with.

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My rating was based on the fact that i've purchased vehicles in the past from this dealership and was very pleased with the outcome. The customer service was great and the atmoshhere was pleasant. Mr. Richard Wright did an excellent job with getting me the vehicle that i wanted and it did not take hours for him to make me an acceptable offer. I will recommend this dealership to my friends and family.

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Richard Wright of Coggin Nissan at Regency made our experince wonderful, I have bought four nissans and have never had a more caring and friendly sales person. He listened to what we wanted and then went our of his way to provide it. We did not have to play the back and forth game. We were in and out of there with our new car in two and a half ours. This has never happened to us before. :) We love our new car and my husband really loves the radio features. Thank you again Richard. Sincerly, Mr and Mrs Bass

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I recently leased a 2011 Rogue. The salesman who helped me was Richard Wright. We started the transaction on the phone and he called back every time he said he would with helpful information. He was just as knowledgeable in person. He made sure I understood all of the terms. Everything went smoothly until it was time to sign the papers. The finance person I dealt with was Nick (not sure of last name). It took much longer than seemed necessary. To be fair, he was having some problems with his computer. The bottom line was, even though I had already been approved, it took at least another hour to sign a few papers. Then, he forgot one and came to get me as we were walking out the door to leave. Then, on the Monday, following the Friday purchase, he called and said one more piece of paperwork had not been signed. He wanted me to come in that day and sign. I live and work 30 miles from Jacksonville and this was not possible. At my suggestion, he faxed it to me and I faxed it back. After another call from him, he requested that I mail the original. I would go back to this dealership, because the purchase was for the most part acceptable, but I would not want to deal with the same finance person. Also, Richard Wright called to follow up today (1 week later) and make sure I didn't have any questions and that I was happy with the purchase.

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