Richard York | Page 25

User friendly hours, good customer service. Clear explanations of service issues. Courtesy ride share service appreciated Clear explanations of service issues. Courtesy ride share service appreciated More

by CATHERINE.WILSONBIA Verified Customer Verified Customer

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Very nice friendly service. Was I and out quicker than they estimated me. I always come here because of the service and help. Was I and out quicker than they estimated me. I always come here because of the service and help. More

by DSM7378 Verified Customer Verified Customer

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Cassie Allen and the rest of the crew and technicians are great and make sure you have a good experience. great and make sure you have a good experience. More

by rossmohr Verified Customer Verified Customer

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Very good service and helpful and explained all my question and did a good job question and did a good job More

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Really great experience working with Deneen and loved my test drive experience and seeing all the color, trim, and models I was interested in buying. Ended with the 2024 CR-V Hybrid Sport Touring and been h test drive experience and seeing all the color, trim, and models I was interested in buying. Ended with the 2024 CR-V Hybrid Sport Touring and been happy with my choice. More

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Deneen is so very professional and credible and always follows through on her promises to the customers. follows through on her promises to the customers. More

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I've have purchased a few cars from Showcase Honda and have loved every experience. Deneen Smeraldo makes it fun and as easy as can be. She knows her stuff and knows how to make you happy. have loved every experience. Deneen Smeraldo makes it fun and as easy as can be. She knows her stuff and knows how to make you happy. More

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James game me the best deal at a hard time his service was excellent and gave a great break down of my Honda purchase. was excellent and gave a great break down of my Honda purchase. More

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I have purchased 7 Honda's from Deneen. She is customer orientated and knowledgeable. I'm also very pleased with their service department. She is customer orientated and knowledgeable. I'm also very pleased with their service department. More

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Preplanned a trip to get recall work involving safety issue on the airbag and was told I could get it fixed. I specifically let them know that I was coming from a rural town, and it was a long drive for issue on the airbag and was told I could get it fixed. I specifically let them know that I was coming from a rural town, and it was a long drive for me - almost 4 hours. After I showed up, the service gal said they used the part on someone else's vehicle (a while back), and that I would have to return the next day. If they had knowledge of this prior to my appointment, this message could have easily been communicated and rescheduled prior to my arrival. Additionally, I was made to pay $180 for the diagnosis so I called the service manager Sean Hoops and and asked if they would kindly refund some or all of the diagnosis fee for not holding your end of the bargain up and for my gas and time on the road. He said "no and we don't refunds on diagnosis fees". Also, they found on the diagnosis a few repairs like the rear passenger window motor and door locks, and a few other small repairs and said it would be in the $4,700 (which could also be safety issues - such as door lock and window accessibility), where this cost of service any other place was almost half this price. I would definitely check out one of the other local dealerships before doing business with Showcase Honda. Safety should always be of top priority, which does not reflect the priority of this place. More

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