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Richards Potts
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Richards Potts | Page 11
Service & Parts Dirctor
Southern Kia - Greenbrier
1310 S Military Hwy
Chesapeake, VA 23320
114 Reviews
114 Reviews
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114 Reviews of Richards Potts
Verified Customer
Helpful 
October 03, 2023
The entire was so helpful especially my car salesman, John and the financer Wes. They both worked really hard to get me the car that I wanted at a price that I like. John and the financer Wes. They both worked really hard to get me the car that I wanted at a price that I like. More
by siennagardner
Other Employees Tagged: Brett Lloyd, Bryan Hunt , John , Wes
October 03, 2023
Every time I come they are so very nice. Service is fast and always done right. They are truly a pleasure to work with. Service is fast and always done right. They are truly a pleasure to work with. More
by pmangum
Other Employees Tagged: Brett Lloyd
October 01, 2023
Manager did his best to fix issues. Service tech guy didn’t read my ticket and fri t desk lady relayed his information. I said I had water in my front light. I was told the tech did t s Service tech guy didn’t read my ticket and fri t desk lady relayed his information. I said I had water in my front light. I was told the tech did t see that and couldn’t recreate the problem. I showed up and an inch of water was in my light. I showed the manager and he apologized. The service crew needs addressed. I was with 3 other folks have similar issue with service team. Not addressing actual issue. And of course I was 20k miles over the warranty so of course it’s not covered. Just disappointed More
by FLOYD_CAT
Other Employees Tagged: Bryan Hunt , Wish I knew to add it
September 30, 2023
The service technitions are good about helping The customer solve The problem.This is satisfying customer solve The problem.This is satisfying More
by DNG0
Other Employees Tagged: Bryan Hunt
September 30, 2023
My issue is more with the service department than with the dealership. Every single time I call to set appointment for service I get excuses as to why I can’t get appointment for the times I ask. I live the dealership. Every single time I call to set appointment for service I get excuses as to why I can’t get appointment for the times I ask. I live in Gloucester and it’s a bit of a drive to come to the dealership. I like to schedule appointments when it’s convenient to me not the dealerships’. Also, the last time I brought car in for oil change, I requested a tire rotation and the lug nut key was not returned to my vehicle. I brought it the the attention of the front desk person and she told me that she would put a note on the system but that there was nothing they could do. The reason I know it was not returned was due to a flat tire issue that luckily I was able to get fixed with a plug but when looking for the nut lock key it was nowhere to be found. I think the service department should replace missing key or reimburse me for the key that was in my opinion “stolen” as it was never put back in places. Whomever took key, went thru my glove compartment without asking permission. This to me is very unprofessional and service folks should not be going thru your car without asking permission. More
by raulespinet
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