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Richeka "Ricky" Providence
Richeka "Ricky" Providence at Genesis of Naples

Richeka "Ricky" Providence

Service Appointment Coordinator

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.9
7 Reviews
4.9

7 Reviews

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7 Reviews of Richeka "Ricky" Providence

April 27, 2025

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As the car only has 11,000 miles and have no problems. The only problem I had to wait 4-5 weeks for an appointment. More

by PATBILLH
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Recommend Dealer
Yes
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Apr 29, 2025

Genesis of Naples responded

Pat, thank you for sharing your feedback with us at Genesis of Naples. We're glad to hear you're enjoying the car and apologize for any inconvenience caused by the wait time. We'll work on improving our scheduling process!

March 29, 2025

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It was great. The service manager knew his job and was very professional. I find him essential More

by apryan2733
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Colgan, Alexandra Celis, Joshua Gonzalez, Timothy Mack, Linda Midlam, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Mar 31, 2025

Genesis of Naples responded

Thanks so much for the 5-star review of Genesis of Naples!

March 24, 2025

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On-time, knowledgeable, thorough and friendly service personnel. Concierge service made it easy and convenient. More

by CHERYLLEISNER
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis, Joshua Gonzalez, Timothy Mack, Linda Midlam, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Mar 24, 2025

Genesis of Naples responded

Cheryl, we're delighted to hear that our team at Genesis of Naples provided you with such a convenient and friendly experience. Thank you for sharing your positive feedback!

March 08, 2025

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Too overwhelmed with customers that they cannot handle the business. Six weeks wait too get an oil change is unacceptable. Waiting area 5 chairs. Not a class experience. Sorry I didn’t stay with Lexus More

by MARVGROSSMAN
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 10, 2025

Genesis of Naples responded

Thank you for sharing your feedback. We apologize for the extended wait times and any inconvenience caused by our limited seating area. We're working on improving these aspects to provide a better experience, and we appreciate your patience as we make necessary adjustments. If there's anything specific you'd like to discuss or if you have further concerns, please feel free to reach out directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 19, 2025

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Employee Rating

Unfortunately, the dealer is not able to provide the premium experience that should be associated with the luxury brand that Genesis is because they are located in a Hyundai dealership. More

by S
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Workmanship
Service Time
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Recommend Dealer
No
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Feb 19, 2025

Genesis of Naples responded

Thank you for sharing your feedback. We are building a brand new facility and there are posting around our dealership so our customers are aware of these changes. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 07, 2025

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Employee Rating

Easy scheduling. Good service while there. Only issue is at 5 the nite before you canceled my loaner. Poor form. More

by kmsteele1
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Workmanship
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Recommend Dealer
Yes
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Feb 10, 2025

Genesis of Naples responded

Thank you for sharing your feedback with us at Genesis of Naples. We're glad to hear the scheduling and service went well, but we apologize for any inconvenience caused. Our courtesy vehicles are not guaranteed, as they are based on the type of service and availability. If you would like to discuss your experience further, please reach out.

February 07, 2025

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Employee Rating

Amazing Experience… all work was completed on time and the scratches on the Drivers side door panel were removed!! More

by jonesnaples
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis, Joshua Gonzalez, Timothy Mack, Linda Midlam, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Feb 07, 2025

Genesis of Naples responded

We're delighted to hear about your amazing experience with Genesis of Naples! It's great that our team could complete the work on time and address those scratches for you. Thanks for sharing your feedback!

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