Richie Masangcay
Richie Masangcay at Findlay Kia Las Vegas

Richie Masangcay

Service Advisor

Findlay Kia Las Vegas

5325 West Sahara
Las Vegas, NV 89146

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4.8
21 Reviews
4.8

21 Reviews

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21 Reviews of Richie Masangcay

October 31, 2025

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Employee Rating

Very clean and efficient. Waiting room is nice. Nice that they have snacks and coffee for people waiting. More

by AIDANCOLLACK11
Workmanship
Service Time
Recommend Dealer
Yes

October 09, 2025

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Richie was great . I was in and out in no time.. Had coffee which I needed for my early appointment . More

by LJS1122
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ken Akopian

October 09, 2025

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The have very profesional and kind people. Excelente service and fast. I'm very happy ty More

by CELINACHANTA9
Service Price Transparency
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Recommend Dealer
Yes

October 04, 2025

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I always feel like the bad guy here. They seem like they're not telling me everything. I've been too many dealerships over the years, but this is the worst. The car I bought was in an ac More

by KIADRIVER1326
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Service Time
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Recommend Dealer
No
Oct 04, 2025

Findlay Kia Las Vegas responded

We’re sorry to hear you feel information was withheld from you — that’s never our intention. When you purchased your vehicle, we did inform you that it had previously been in the body shop. All of our pre-owned vehicles go through a 150-point inspection to ensure they meet safety and performance standards before being sold. The wheel scuffs are purely cosmetic and do not affect the safety or performance of the vehicle and although we aren’t required to repair any of cosmetic issues, we chose to do so in good faith to make sure you were happy with your purchase. As part of that, we repaired the front and rear bumper scratches, replaced the headlight and fog light, and buffed the scratch on the hood. If you’d like a copy of the "We Owe" document that you signed acknowledging we were taking care of these details, we’d be happy to print it for you. We do appreciate your kind comment about our team being friendly and hope to have the opportunity to rebuild your confidence in us.

October 02, 2025

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Always kept me posted with my car and they acted quicker than expected in car delivery. More

by DSEBAS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Salas

September 27, 2025

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The experience was fine. They got the job done. The experience was fine. They got the job done and I didn't have to wait long to get my car back. More

by Tyler.ferstler
Recommend Dealer
Yes

Other Employees Tagged: Richie Masangcay

September 27, 2025

Dealership Rating
Employee Rating

Customer service was good I was in and out they called me right away for pickup was my car very nice More

by PAPPERMAN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service department

September 20, 2025

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Richie went above and beyond to make sure my needs were taken care of. He was transparent and extremely helpful in explaining everything I needed with the service of my vehicle. There was never any pressur More

by linayae48
Recommend Dealer
Yes

Other Employees Tagged: Richie Masangcay

September 14, 2025

Dealership Rating
Employee Rating

The experience was very good and Richie was great at customer service Richie was very accurate in telling me when the car was going to be ready More

by Hgreenberg61
Recommend Dealer
Yes

Other Employees Tagged: Richie Masangcay

September 14, 2025

Dealership Rating
Employee Rating

Very professional and attentive. Dealership is clean and nice waiting area. I have went there ever since we bought our car there and will continue to do so even though their prices a More

by BGMSMILLER
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Recommend Dealer
Yes
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