Rick Conahan

They do great service and are on time, Always! Thank you, Findlay Kia!!!!! This dealership Thank you, Findlay Kia!!!!! This dealership More

by 0 Verified Customer Verified Customer

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Sometimes when I read reviews and come across negative ones, I think “sure this person is just complaining about trivial things and is a negative person” That’s not the case here. It took me two full m ones, I think “sure this person is just complaining about trivial things and is a negative person” That’s not the case here. It took me two full months to get a broken Sideview mirror fixed with a new paint job. Technically that still never happened. After having been quoted specific time frames from the time it would take to complete the job, to the time it would be available to order because it was suddenly on back order, to the time it would take to arrive at the shop once it was available to order, to it being in the shop, to how long the paint job will take. Literally every single time I was quoted a timeframe, it was missed by at least a week, which is why it took two months. Ultimately, I got a phone call that the mirror was painted and ready for installation. I scheduled an appointment under this pretense to get it installed only to be told upon arrival that the mirror has not been painted and they never knew anything about the paint job which we had been in communication about for two months. I had documents and quotes on the pricing of it but no one could figure it out. They eventually were able to do a workaround so that it didn’t need the paint job but the negligence and terrible communication along with improperly quoted timeframe after improperly quoted timeframe means I will never be going back to this dealership. This doesn’t even touch on the other jobs that I had asked them to do along with the mirror in the beginning. Those things got done within a month as opposed to two but even though those were supposed to be done within one week. I was left without a car for a week and a half because I dropped it off with it being verbalized to me that it would take no more than a week, only to find out that after six days, it was the sixth car in line to be taken care of, and after a week and a half, It had only moved up one spot to fifth in line at which point they told me certain things were on back order and I should take my car back. Uber costs, inconveniencing my wife, all because they didn’t know what they were talking about. They’re either liars or completely incompetent. It was the only logical conclusion I could arrive at upon two months of disappointment after disappointment. I had voiced my displeasures to various people at the dealership including a service manager about my journey there and not one person took ownership, accountability, or even gave a half- hearted apology. The manager at one point even told me he believed one of his employees to be lying! lol I like to give people and businesses the benefit of the doubt, but given how many opportunities they had to redeem their ineptitudes and how many times they chose not to really speaks volumes about the characters of the people that run, lead, and work at this dealership. More

by MBEENY007 Verified Customer Verified Customer

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Amazing customer service! Very clear and quick with helping out. Really appreciated everything! We will back back soon! Very clear and quick with helping out. Really appreciated everything! We will back back soon! More

by alexisgarcia2001 Verified Customer Verified Customer

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My car started acting up next day after they did a recall fix. Car wouldn't unlock or lock with remote then doors wouldn't lock or unlock then battery went completely dead and I had to spend $211 for a new fix. Car wouldn't unlock or lock with remote then doors wouldn't lock or unlock then battery went completely dead and I had to spend $211 for a new battery never had any issues with car /battery b4 they did the recall work on antibiotics theft ignition More

by Kat Verified Customer Verified Customer

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I would have to say it's one of the worst dealerships I have been to we had to go and find our car I won't be back have been to we had to go and find our car I won't be back More

by maintenance4less Verified Customer Verified Customer

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Great service and really friendly people’s. Highly recommended. My tech person was understanding and helpful. Thanks Highly recommended. My tech person was understanding and helpful. Thanks More

by MYHAGEMAN Verified Customer Verified Customer

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Very efficient and very effective I was in and out in less than an hour. less than an hour. More

by KHIRY.THOMAS21 Verified Customer Verified Customer

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Great dealership great people. will buy my next Kia from this dealership. When you walk in you don’t feel like you’re in dealership. its like your hanging with your friends. will buy my next Kia from this dealership. When you walk in you don’t feel like you’re in dealership. its like your hanging with your friends. More

by MIKEBIGMIKE1012 Verified Customer Verified Customer

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Had great customer service and was nice to my daughter ! I def recommend people to go to this kia I def recommend people to go to this kia More

by VANESSAGONZALEZ88 Verified Customer Verified Customer

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I like going there and getting my SUV maintained why the right people who know what they’re doing right people who know what they’re doing More

by Susie Keller Verified Customer Verified Customer

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