Rick Crone
Rick Crone at Parkway Ford Lincoln
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Rick Crone | Page 2

Parts Manager

Parkway Ford Lincoln

311 Commercial Pkwy
Dover, OH 44622

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4.3
46 Reviews
4.3

46 Reviews

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46 Reviews of Rick Crone

December 08, 2023

Dealership Rating
Employee Rating

Worked to resove my issue within a very reasonable time after my complaint providing me with a loaner during the process. More

by temjr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Moore

Dec 08, 2023

Parkway Ford Lincoln responded

Thank you for working with our team. Also, thank you for taking the time to give us your feedback and review. We appreciate your business and hope you have a great day!

Dec 08, 2023

Parkway Ford Lincoln responded

Thanks, Tom, for your kind words. It means everything to me that we were able to resolve this issue for you. Our goal is to exceed our customer expectations and I'm glad we were able to do this for you. If you ever need anything, please call my cell and I will take care of you. Happy Holliday's to you and your family. Thanks Jerry

October 18, 2023

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Employee Rating

The people were great 👍 and the service was great also. No complain thank you for everything. More

by lhostetler1952
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Q Q, George Scott

Oct 19, 2023

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule your next service, please do not hesitate to call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore Family! Have a great day!

August 06, 2023

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Employee Rating

Never saw or talked to any of the people below. Work quoted went from $750 to finally $1,000 over three appointments. I left my car each time for the full day for diagnosis and repair. Repairs w More

by petrae
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Joel Wagner , Q Q, Tom Russell

Aug 07, 2023

Parkway Ford Lincoln responded

Thanks for bringing this matter to our attention. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please let us know if you would like to speak with the service manager and I can have him reach out to you.

July 06, 2023

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Employee Rating

Tried to change me for 2 hour of labor when the internet was down for a hour and a half. They needed internet access to complete my service. It was not ok More

by danoperation612
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Joel Wagner , Jered Miller, Q Q, Tom Russell

Jul 07, 2023

Parkway Ford Lincoln responded

Thank you for your feedback! Thank you again for taking the time to let us know how we can improve. We are currently updating the Internet in the store, and that would account for some of the issues you experience with the Internet down. This is only temporary. Stop in again, we would appreciate the chance to turn your experience around. We appreciate your business and have a great day!

June 20, 2023

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Employee Rating

Was great they was polite to talk to do good work even told me where the coffee was More

by hmack621
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Joel Wagner , Jered Miller, Q Q, Tom Russell

Jun 20, 2023

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule your next service, please do not hesitate to call us at 330-343-6681. Thank you for being a part of the Parkway Auto Superstore family! Have a great day!

June 01, 2023

Dealership Rating
Employee Rating

We trust Parkway Ford Lincoln and drive over 70 miles to take advantage of their service. Our F-150 has been well cared for by their service department. We're happy and so is our F-150. More

by jiski
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jered Miller, Q Q

Jun 02, 2023

Parkway Ford Lincoln responded

Wow! Thank you for driving 70 miles to work with our service team. Also, thank you for taking the time to give us your feedback and review. We appreciate your business and hope you have a great day!

May 15, 2023

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Employee Rating

The Durango was in the service department right away and everything was done the same day. Great Work, Thanks! More

by chris@helblingsupply.com
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jered Miller, Q Q, Tom Russell

May 16, 2023

Parkway Ford Lincoln responded

Hi Chris, Thank you for your feedback on our service team and your review of our store. We appreciate your business and look forward to serving you again. When you are ready for your next service on your Durango, please do not hesitate to call us at 330-343-6681. Have a great day!

March 08, 2023

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Employee Rating

Come and Henry calls one was software update when they put it in it did not work they had the truck for a week and couldn’t get it to work and now I have alarms and it is not running correct and have not More

by raw1355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Price

Mar 09, 2023

Parkway Ford Lincoln responded

Thank you for letting us know about your recent visit. Thank you again for taking the time to let us know how we can improve. I spoke to the service manager, and he said it is a Ford issue. We even had the field service engineer here trying to resolve it. He will check to see if the service advisor has followed up today with Ford. Thanks again for your recall business and we will work hard to keep it.

December 16, 2022

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Employee Rating

My vehicle came back and the running boards won’t come out AND the radio screen is no longer on. Both were fine before the vehicle was brought in for service! Not happy!!!! More

by randy59
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Recommend Dealer
No
Dec 19, 2022

Parkway Ford Lincoln responded

Hi Randy, We got to hear about your experience. Our Service Manager would like to know more from you and your vehicle. Please let us know a phone number you would like us to reach you at as well as a good time to speak and I can have him reach out to you.

December 02, 2022

Dealership Rating
Employee Rating

Great service, and advisors,wont take my vehicle anywhere else. whole staff very helpful very happy Robert More

by turb90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Price

Dec 02, 2022

Parkway Ford Lincoln responded

Thanks for the kind words and the awesome review! Have a great day!

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