Rick DeLaTorre

Everyone is kind and takes care of all my concerns, manager Rick is awesome! They are great! manager Rick is awesome! They are great! More

by CLAUDINEMASTALERZ67 Verified Customer Verified Customer

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Service. Crew. Very. Helpful. And. Nice.. Kelly. Very. Friendly..will. Tell. My. Vw. Family. To. Please. Stop. By. For. Prompt. Service. Crew. Very. Helpful. And. Nice.. Kelly. Very. Friendly..will. Tell. My. Vw. Family. To. Please. Stop. By. For. Prompt. Service. More

by newalvin Verified Customer Verified Customer

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Everyone was very friendly and helpful. I love my car! I would go back with no hesitation. I love my car! I would go back with no hesitation. More

by KATIE0613 Verified Customer Verified Customer

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Four days of back and forth they handed me off to at least 4 people. No one stuck to their word bought car out of pure exhaustion. Next time def will go back to bill Jacob’s where I bought my first Tig least 4 people. No one stuck to their word bought car out of pure exhaustion. Next time def will go back to bill Jacob’s where I bought my first Tiguan At least 3 couples walked out while we were waiting. More

by DWYERS8003 Verified Customer Verified Customer

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For the first three years when I bought the car, VOLKSWAGEN service was great. For the past two years, I’ve always seem to run into a problem with them. They seem to have a loaner car issue that has VOLKSWAGEN service was great. For the past two years, I’ve always seem to run into a problem with them. They seem to have a loaner car issue that has been persistent for over a year. My most recent visit, they were not communicative or professional at all. Just seems like they hate their jobs. Specifically the service managers. I don’t know what changed. I will only service my car with them because that’s where I purchased it but for the past two years it’s always been some type of problem which is very frustrating. I will not buy another car from them UNLESS it’s written into an agreement that service will be at least somewhat accommodating. More

by Nhk824 Verified Customer Verified Customer

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Great job from the service team. They were reliable and offered accommodation for vehicle to be serviced. They were reliable and offered accommodation for vehicle to be serviced. More

by KC.COLLINS1010 Verified Customer Verified Customer

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Always a pleasure working with most of the Service Advisors especially Kelly. He is always professional, kind, and knowledgeable. I’d also like to acknowledge the Manager of the Dealership who’s very Advisors especially Kelly. He is always professional, kind, and knowledgeable. I’d also like to acknowledge the Manager of the Dealership who’s very caring. Overall this dealership provides excellent service. More

by henderson3853 Verified Customer Verified Customer

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Andrew was a great salemen. Listened to all of my wants and needs, didnt think i would get an approval being the fact that i went to 2 other dealership and nobody could assist m Listened to all of my wants and needs, didnt think i would get an approval being the fact that i went to 2 other dealership and nobody could assist me. Transaction went very smooth. Between management and finance i couldnt ask for a better place to do business with. Not to mention they were grilling food and they fed the family and I that saturday. Highly recommend going to Orland Park Volkswagen for next vehicle purchase More

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Rick DeLatorre, Alex Morales, and Matt Kutyna attempted to physically fight me when I walked into their dealer trying to cancel my extended warranty. This incident happened 9/13/2025 around 6pm. Rick DeLat to physically fight me when I walked into their dealer trying to cancel my extended warranty. This incident happened 9/13/2025 around 6pm. Rick DeLatorre will drag his feet when it comes to the “we owe you” on your contract. Alex will bait and switch you when selling you a warranty, so please double-check your paperwork before signing. Matt will call you “poor” if you’re not part of his preferred customer demographic. Honestly, it’s the worst car-buying experience I’ve ever had. Alex will submit paperwork with the incorrect information. It’s been two months and they refuse to even show proof that parts are even ordered. They will deny all of my claims because they have no integrity. Do yourself a favor and just drive past this dealer. More

by ERICHUIZAR10 Verified Customer Verified Customer

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Fast friendly dealer to bring your vehicle too! They treat you like a friend and explain everything is great detail. They treat you like a friend and explain everything is great detail. More

by EMULL11 Verified Customer Verified Customer

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