Rick Gadway
Rick Gadway at Herb Chambers Ford of Westborough

Rick Gadway | Page 10

Service Manager

Herb Chambers Ford of Westborough

310 Turnpike Rd, Rte. 9
Westborough, MA 01581

5.0
205 Reviews
5.0

205 Reviews

Write a Review

205 Reviews of Rick Gadway

December 12, 2022

Dealership Rating
Employee Rating

Fouth time visiting this dealership very satisfied so far. Efficient, courteous,service. Will continue to be a repeat customer. More

by jarvenpaadonald76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony capece

Dec 13, 2022

Herb Chambers Ford of Westborough responded

Thank you for leaving us this wonderful review! We're so happy that we have earned your business and will continue to work hard for you! We look forward to seeing you again! - Herb Chambers Ford of Westborough

December 09, 2022

Dealership Rating
Employee Rating

Brought our trucks in for service and had great customer service. Easy, no fuss and vehicles done in timely manner. More

by chopstx34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Blasco

Dec 09, 2022

Herb Chambers Ford of Westborough responded

Thanks for the five stars! We hope to see you back! -Herb Chambers Ford of Westborough

November 29, 2022

Dealership Rating
Employee Rating

They were very accommodating with helping us through a service call with our Explorer. They even drove a rental down to us. It was much appreciated. More

by Karibarclift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Gonzales

Nov 30, 2022

Herb Chambers Ford of Westborough responded

We're so glad we had the opportunity to assist you! Thanks for trusting the Herb Chambers Ford of Westborough team with your Explorer and please don't hesitate to reach out if we can be of service again in the future!

November 29, 2022

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Employee Rating

Service has the night before drop off was easy and uncomplicated checked in signed the work order left the keys!! More

by Dpsimone4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Blasco

Nov 30, 2022

Herb Chambers Ford of Westborough responded

Thanks for sharing your experience! We hope our Herb Chambers Ford of Westborough team has the opportunity to serve you again in the future!

November 29, 2022

Dealership Rating
Employee Rating

Service was excellent, no issues with getting recall repaired and getting appointment when I wanted. I do wish they had availability of a loan or rental I have a medical situation at home where I cann More

by franandlou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Blasco

Nov 30, 2022

Herb Chambers Ford of Westborough responded

Thank you for the review. We apologize for any inconvenience caused by this policy and will make sure this feedback is taken into consideration as we work to continually improve the experiences our customers have with us. Please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Miguel Silva - General Manager - msilva@herbchambers.com

Nov 30, 2022

franandlou responded

Thank you for responding most companies do not I know cars in short supply but another solution is send 2 persons to pick up the car and 2 to bring it back My wife could not be left alone for any length of time. I explained this to receptionist and was told you can only get ride no lloaner or rental Hard to believe with number of vehicles HC has

November 29, 2022

Dealership Rating
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My experience at Herb Chambers Ford in Westboro has always been the best. I have purchased 2 vehicles from them. Anytime I have needed service I have always been treated exceptionally well. Everyone I More

by Paulcat6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2022

Herb Chambers Ford of Westborough responded

Thank you for trusting the Herb Chambers Ford of Westborough team with your automotive needs! We're grateful for all of your support and look forward to your next visit!

November 07, 2022

Dealership Rating
Employee Rating

This is one of the best dealerships I have ever been with. The service department is top notch. They are very polite and knowledgeable. They make everything easy. More

by gfaidell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Scannell, Courtney Blasco

Nov 08, 2022

Herb Chambers Ford of Westborough responded

Thank you for being a Herb Chambers Ford of Westborough customer! Our service team is grateful for your support and looks forward to your next visit!

October 15, 2022

Dealership Rating
Employee Rating

Rick followed up on all my issues in a timely and honorable manner service department was great More

by Jquinnconst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 17, 2022

Herb Chambers Ford of Westborough responded

Thank you for your 5-stars! We're so happy that Rick provided you with excellent communication throughout your visit! -Herb Chambers Ford of Westborough

October 13, 2022

Dealership Rating
Employee Rating

This was my first time at this dealership. I found everyone to be very friendly and professional. I was there for a recall which was taken care of in the time frame I was given. I will be usin More

by Kathy D
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ceasar

Oct 13, 2022

Herb Chambers Ford of Westborough responded

We appreciate your great feedback and five-star rating, Kathy! Thank you for giving us the chance to make this a positive experience! See you next time! - Herb Chambers Ford of Westborough

September 23, 2022

Dealership Rating
Employee Rating

So far so good, their hospitality was so good,and the service was so quick,thanks so so much,hoped the break fluid, the transmission oil are checked and top up. More

by sovereignlaryea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marie Hamilton

Sep 26, 2022

Herb Chambers Ford of Westborough responded

Thank you for rating Herb Chambers Ford of Westborough five stars! We hope to see you again next time!

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