Rick Griffin
Rick Griffin at Dalton Hyundai of National City

Rick Griffin | Page 2

Parts & Service Director

Dalton Hyundai of National City

3150 National City Boulevard
National City, CA 91950

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4.5
25 Reviews
4.5

25 Reviews

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25 Reviews of Rick Griffin

May 10, 2026

Dealership Rating
Employee Rating

The dealership itself is great, and they are all helpful. I was just frustrated when I make my appt for my ceramic coating costing $1500 (or something along those lines), and they deny me a ride home unless More

by Veaziejeff3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 14, 2026

Dalton Hyundai of National City responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 02, 2026

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They welcomed me, sent me things in the mail, and worked with me on financing. More

by susan.korosy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 02, 2026

Dalton Hyundai of National City responded

Thanks for choosing a used Hyundai IONIQ 5 with us. We’re glad you felt welcomed, appreciated our mail updates, and found the financing process accommodating. We look forward to assisting you again soon.

April 29, 2026

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They always do an excellent job, quickly and with great customer service. 100% recommended. Definitely coming back. More

by Galaz
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Apr 29, 2026

Dalton Hyundai of National City responded

Thank you for recommending our team so highly. We’re pleased they completed the work promptly while delivering friendly and attentive service. We look forward to assisting you again soon.

April 27, 2026

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Employee Rating

Too much pressure for extras during sale. Willingness to help after sale seemed reluctant at best.Received basic responses to my new car questions from personnel I did not consider expert. Of More

by cfxcarney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cedric Butler

Apr 27, 2026

Dalton Hyundai of National City responded

Thank you for your feedback. I’m sorry to hear your experience felt pressured and that your post-sale support fell short...that’s not the standard we aim for. You’re right, asking you to leave your vehicle for several days without a clear plan or transportation option should have been handled better.... I’d appreciate the opportunity to look into this personally and make it right. Please reach out to me directly. 619 474-5502 EXT 311

April 24, 2026

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Employee Rating

Good customer service, did not try to over sell services, wait time was reasonable, lounge was comfortable More

by alsoto14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 24, 2026

Dalton Hyundai of National City responded

We’re pleased to hear our team delivered straightforward service and kept your wait time reasonable while you visited with your used Hyundai Elantra N. It’s great to know the lounge provided a comfortable space. Let us know if there’s anything else we can help you with.

Apr 27, 2026

Dalton Hyundai of National City responded

Thank you for sharing the exceptional service you received from our team during your visit, we look forward to seeing you during your next visit!

April 24, 2026

Dealership Rating
Employee Rating

Muy buen equipo de trabajo y muy buena atención con los clientes estoy muy satisfecho con mi compra reciente con Dalton Hyundai More

by carlosalbertomoralespadron5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 24, 2026

Dalton Hyundai of National City responded

It’s wonderful to hear our team’s collaboration and attentive service impressed you. Congratulations on your new Hyundai Elantra. We appreciate your trust and look forward to serving you again.

Apr 27, 2026

Dalton Hyundai of National City responded

Gracias Carlos por compartir tu experiencia con nuestra equipo!

April 23, 2026

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This dealership was really good when I was buying my car and taking care of the maintenance. However, this last maintenance I had to pay for because I missed my three year warranty by twenty four hours.And More

by scmontgomery89
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 25, 2026

Dalton Hyundai of National City responded

Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly to discuss your concerns, we are always happy to help. Thank you for choosing Dalton Hyundai of National City!

April 08, 2026

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Friendly staff, and the service was great. I like the location for sure, and service department opens on Saturday. More

by VANKHOTH1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 08, 2026

Dalton Hyundai of National City responded

Thank you for highlighting our team’s friendliness and the convenience of Saturday service hours. We’re glad the location and the care you received met your expectations. Enjoy your new Hyundai Elantra HEV, and feel free to reach out to Rick with any questions.

April 05, 2026

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Employee Rating

This Hyundai dealership is very professional, courteous and, most importantly, kind. Since I live less than a mile away from the Hyundai dealership, Angela ordered a Lyft for me, and the driver cancelled. More

by braydenise1
Recommend Dealer
Yes
Apr 05, 2026

Dalton Hyundai of National City responded

It’s wonderful to hear our team arranged another ride so you could visit us without delay. We’re grateful you chose your Hyundai and look forward to helping you again.

Apr 08, 2026

Dalton Hyundai of National City responded

We are happy to hear everything was squared away when you were able to reach Angela for assistance regarding the Lyft service! We look forward to assisting you at your next service!

April 05, 2026

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Employee Rating

Was a great experience! I was worried about a couple things and they made sure I was reassured and was able to leave in my dream car. They let me test drive the next trim wh More

by Maria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 05, 2026

Dalton Hyundai of National City responded

Thank you for selecting a new Hyundai Santa Fe HEV and for letting us know how we did. We’re happy Cedric addressed your concerns and that you enjoyed the test drive of the next trim. Enjoy your new vehicle and we look forward to assisting you again.

Apr 08, 2026

Dalton Hyundai of National City responded

Hi Maria, thank you for sharing your experience with our sales team and how happy you are with the experience getting into your new car! We will catch you at your first service and hope to continue keeping you in the Dalton family!

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