Rick Hamilton | Page 6

A bad situation turned good My husband and I were interested in purchasing a used truck, since our growing family was quickly outgrowing his car and it was obvious that he would My husband and I were interested in purchasing a used truck, since our growing family was quickly outgrowing his car and it was obvious that he would need a more reliable vehicle as his daily driver. There was a situation which developed due to a mix up regarding a price reduction involving several used vehicles that had "been on the lot for a while". Schedules were rearranged in order for us to be able to afford the time to make an almost 3 hour drive to the dealership merely to be told that we would not be able to complete a purchase of a vehicle at a reduced price that was quoted in writing and over the phone. We returned home feeling angry and like we had wasted the day driving as well as the gas it took to make the round trip. There were several emails and phone messages that took place over the course of the next week or so regarding a solution to how this situation was being handled. The management came together and decided that this was not the way they had wanted to lose a potential customer. Randy Carmichael was the salesman that went to bat for us. He said that he would use his 20+ years experience to get us the best deal that he could possibly get towards making this transaction a positive experience for all involved. While communication through emails was overseen by Lucas Baxter, both men were wonderful in keeping us in the loop as they worked to get us a deal. Chris Glover (pre-owned sales manager) and Rick Hamilton (general manager) took this straight to the top and spoke with Pete Moore regarding what they wanted to do to get us the deal we were originally quoted. A few days later we received a new offer regarding the truck and trade in allotted for my car that was more than fair. Needless to say, that we returned to their dealership and left with a newer vehicle and couldn't be happier about the decision to do business with the staff of Pete Moore Chevrolet and pre-owned cars and trucks. When we are in need of a new van to replace the SUV that I currently drive, I know that we will be contacting Randy and the rest of the staff that made our newer vehicle purchasing experience a pleasant and positive lasting impression. Thanks again to Randy, Lucas, Chris, Rick, and Mr Moore. More

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Amazing Customer Service, Friendly and Knowledgable Staff I spoke with Rick and Ben and told them what my budget was and what I needed within the vehicle itself. After listening to their advise from their man I spoke with Rick and Ben and told them what my budget was and what I needed within the vehicle itself. After listening to their advise from their many years of experience in the car industry they helped guide me to the Chevy Captiva. I was a bit nervous as I was purchasing my vehicle sight unseen; however, both Rick and Ben made the process easy and seamless. They are extremely trustworthy individuals who kept me informed of the process every step of the way, from financing to arranging the delivery of the vehicle to my front door 9 1/2 hours away at a very competitive price. The car that was delivered to my front door, was even better than I was expecting, the pictures did not do this car justice!! I was blown away with the level of customer service I received throughout this entire process. Both Rick and Ben were extremely helpful and went above and beyond to get me my car. I couldn't be more happy with my purchase and would recommend them to anyone and everyone. I will never purchase a car from anyone else! Thank you again to Pete Moore Chevrolet, Rick and Ben! More

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The salesman, Mr. John Turner is my hero. He was attentive, and very professional. He was candid about the disadvantages and advantages of the vehicle I selected. The price was right. Mr. He was attentive, and very professional. He was candid about the disadvantages and advantages of the vehicle I selected. The price was right. Mr. Rick Hamilton, the General manager, and my neighbor here in Grande Lagoon runs a no pressure dealership. This is the second vehicle I have bought from him. Rick is the reason I go to Pete Moore Pre-Owned lots. His focus has been consistent - he listens and wants me to buy the vehicles that are right for me. He has my best interest in mind. Cannot beat that customer perspective. Krissy L. Kritselis, a Happy Customer More

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Upside down deal and fix. Richard Hamilton, Brian Wimett and Don in finance were incredible. I came in upside down and discouraged about even purchasing a vehicle. They were Richard Hamilton, Brian Wimett and Don in finance were incredible. I came in upside down and discouraged about even purchasing a vehicle. They were able to fix this for me and I left with a better vehicle than I expected. Hats off to all of them. More

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Loving My 2014 Camero started off with Charlie Rotenberry in used cars in hopes of purchasing a camero , Well to my amazement Charlie remained my salesman and worked me int started off with Charlie Rotenberry in used cars in hopes of purchasing a camero , Well to my amazement Charlie remained my salesman and worked me into a new 2014 Camero. I didnt think it would be a go because my credit isnt the best , but Charlie hung with me as well as Rick Hamilton and got my deal thru. Even when I had given up these guys hung in there working my deal... and now Im the proud owner of a NEW CAMERO. After sale was complete i was introduced to the Service Dept. Matter of fact , I took my car the following morning ( FOR AIR ONLY) and they were great, polite and made me truly feel like a customer not a burden . So CHARLIE ROTENBERRY, RICK HAMILTON, AND PETE MOORE CREW yall are Fabulous and when i get ready for another new car I will come to you first. Thanks from the bottom of my heart for the effort you put in making me one happy lady . More

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Wonderful cars After contacting Charlie Rodenberry and describing what would be my "Dream Car", he and Rick Hamilton located an awesome SUV that exceeded expectatio After contacting Charlie Rodenberry and describing what would be my "Dream Car", he and Rick Hamilton located an awesome SUV that exceeded expectations...Thank y'all so much for listening and making my 1st car purchase seamless. More

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satisfaction plus We can always count on Pete Moore to give use the best deal with the friendly personal touch. Once again It was a pleasure doing business with them. We can always count on Pete Moore to give use the best deal with the friendly personal touch. Once again It was a pleasure doing business with them. More

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From start to finish, Allan and Rick went above and beyond what any other dealership had offered in customer service. Most people dread the car buying process but these two actually made it enjoyable. beyond what any other dealership had offered in customer service. Most people dread the car buying process but these two actually made it enjoyable. I will most definitely recommend Peter Moore Chevrolet to my family, friends and business associates. More

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