Rick Hamilton

My diesel Jeep had a recall on the fuel pump and the radio. It also had a check engine light related to the fuel system one week after my warranty expired. They managed to brick my radio during the upda radio. It also had a check engine light related to the fuel system one week after my warranty expired. They managed to brick my radio during the update, which they tried to blame on me. They never performed the diagnostic I requested and tried to blame the engine light on my air filter. They made me purchase a new air filter, which did nothing. Luke Morris promised they would run a free diagnostic and have my vehicle ready before I went on vacation. I called the day of (3 days later) and they hadn't even looked at my vehicle or performed the diagnostic I requested twice now. They are refusing to acknowledge the code related to the fuel system is related to the recalled fuel pump, which states all damaged fuel components must be replaced and now Luke is not returning any of my phone calls. I had to open up a case with Mopar due to this. I will not be purchasing another vehicle from this dealer. They are highly incompetent and immoral people. I do not trust my vehicle in their care. They have not once done what I requested, they have never finished on time, and I've caught them lying to me multiple times. One of their employees continuously called me during the holidays requesting a review. She divulged her financial situation to me saying they would fire her over the holidays if I didn't give her a good review. More

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The staff here have been knowledgeable, helpful and caring. Rick Hamilton is definitely an asset for this Dealership! His professionalism is exemplary! Luke, the Service Director at this Dealership caring. Rick Hamilton is definitely an asset for this Dealership! His professionalism is exemplary! Luke, the Service Director at this Dealership is outstanding! The two that help me with my new car...are in my humble opinion are to be commended! More

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The service department is excellent. Rick communicated well, including the total cost of service and how long the dealership would have my jeep. I highly recommend Earnhardt. Rick communicated well, including the total cost of service and how long the dealership would have my jeep. I highly recommend Earnhardt. More

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