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Rick Hodge
Rick Hodge at Heiser Chevrolet of West Bend

Rick Hodge

Finance Manager

Heiser Chevrolet of West Bend

2620 W Washington St
West Bend, WI 53095

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3.3
7 Reviews
3.3

7 Reviews

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7 Reviews of Rick Hodge

May 23, 2025

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Employee Rating

. The finance department is completely incompetent. They make guarantees without even understanding their own processes. They were unable to rectify the situation after explaining my frustrations. I have al More

by trev
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Leigh Mattilla

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May 23, 2025

Heiser Chevrolet of West Bend responded

Dear Trevor, Thank you for providing detailed feedback about your experience with us. We're glad to hear you had a good experience with Leigh! We're sorry to hear that you were frustrated with the finance department. We'd love the opportunity to hear more about your experience and where you feel we could improve. If possible, below is the contact information for our general manager. If you could please reach out to Brian and let us know the best way to contact you, someone will reach out. Brian Crandall General Manager 262-808-2705 bcrandall@heiser.com

May 19, 2025

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disappointed with the financing, I was told it would be a comparable rate to my bank, but it was two points higher. More

by Nonhof
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez, Brian Crandall

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May 19, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We're sorry that you are disappointed with the financing. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees.

May 12, 2025

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Brian Crandall found exactly the vehicle we were looking for & finance department staff explained everything in easy to understand layman's terms. More

by margaret6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez, Brian Crandall

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May 13, 2025

Heiser Chevrolet of West Bend responded

Dear Margaret, We are so glad to hear that Brian was able to help you find the perfect vehicle. We appreciate your business. Congratulations on your new vehicle and happy driving!

May 01, 2025

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Employee Rating

Ceasar was very helpful and helped us find what we were looking for within our budget. He gave an informative tour of the facility. More

by snapper3861
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Nunez, Glenn Leinen

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April 04, 2025

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Employee Rating

Have been dealing with heiser for past several years . Very helpful and gracious. It's been a pleasure working with them More

by marxfarm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cesar Nunez, Brian Crandall , Charlie Przislicki

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March 24, 2025

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Employee Rating

Fair prices. Employees didn't even verify that the services i called about getting fixed were covered under my extended warranty. More

by ajcwilliams8589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 25, 2025

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are glad to hear you were satisfied with our prices. We are sorry that you were not completely satisfied with your visit. Please feel free to contact our general manager Brian Crandall via email at bcrandall@heiser.com with your concerns. Thank you for your business.

March 23, 2025

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Employee Rating

Great to work with. Fast service would use them again in the future for any new purchases More

by k9mpmradio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William (Liam) Dooley, Brad Rasmussen, William Harris, John Haba

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Mar 24, 2025

Heiser Chevrolet of West Bend responded

We are so glad you find Heiser Chevrolet Cadillac to be fast and great to work with. We look forward to your next visit. Thank you for your business!

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