Rick Johnson | Page 3

Purchase of vehicle and servie department I purchased a vehicle from White Bear Acura in Nov 2019 and am very pleased with how this went. I worked with Bryce Baumann and he was very great to w I purchased a vehicle from White Bear Acura in Nov 2019 and am very pleased with how this went. I worked with Bryce Baumann and he was very great to work with. There were a few things that needed to be looked at (I bought a used vehicle) but all these issues were taken care of prior to me getting the vehicle. They were very easy to work with and I was always treated with respect. When I needed to bring the car into the service area I worked with Lucas Lien. He would keep me in the loop on what was going on, time lines, etc. and would text me the information. I would recommend White Bear Acura and their service department to anyone looking for both a new and used vehicle. More

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Bryce was very helpful with our purchase. He was honest, quick, and helped us make informed decisions. The dealership was very fair with our trade in too. Matt K in finance was also very helpful and made th quick, and helped us make informed decisions. The dealership was very fair with our trade in too. Matt K in finance was also very helpful and made the last part of the purchase smooth. Will recommend White Bear Subaru/Acura to anyone. More

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Held up to their word. They were fair and no haggle. A few very minor things missed in the interior detail, but was taken care of shortly after delivery. I am overall very They were fair and no haggle. A few very minor things missed in the interior detail, but was taken care of shortly after delivery. I am overall very satisfied with my experience and my vehicle. More

by HOHEISEL95 Verified Customer Verified Customer

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Simple used car purchase Purchased used vehicle with fair price on vehicle and trade in. Buying experince was very simple with no complaints. I would not hesitate buying from Purchased used vehicle with fair price on vehicle and trade in. Buying experince was very simple with no complaints. I would not hesitate buying from again in the future. More

by ajgus5 Verified Customer Verified Customer

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Best experience These guys are the BEST! Just purchases my 4th car from these guys in two years. I Will not buy from another dealer. I highly recommend this dealershi These guys are the BEST! Just purchases my 4th car from these guys in two years. I Will not buy from another dealer. I highly recommend this dealership. More

by mwessel111 Verified Customer Verified Customer

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Simply Excellent Rick, Daniel and Peter exceeded every expectation I had purchasing my car. Rick and Daniel greeted us and were quick to answer questions, gave us opt Rick, Daniel and Peter exceeded every expectation I had purchasing my car. Rick and Daniel greeted us and were quick to answer questions, gave us options and did not once push or rush our decision. Peter was equally great on the financing side. I have purchased 5 vehicles from Luther dealerships and I won’t go anywhere else. The go the extra mile to Do the right thing for the customer and I highly recommend!! More

by TEAMSHVILI Verified Customer Verified Customer

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Incredible Connection and Customer Service! My first point of contact was through Car Soup. I saw a vehicle from their dealership that caught my eye and inquired if it was available. It was at My first point of contact was through Car Soup. I saw a vehicle from their dealership that caught my eye and inquired if it was available. It was at that point that Julius responded to my inquiry about that vehicle. He also suggested a few other vehicles that had similar specifications that I was looking for (mainly, third row seating for my kids). Julius respectfully asked more insightful questions about what was the most important things to me. My priorities were third row seating and pricing. Julius thanked me for responded and for the feedback. But he didn't simply listen to me and then neglect to respond to me. He actually did some digging and followed up with me! Several hours later, I received an excited email that he found a car that he believed would be a great fit for me. He sent me pictures and I was sold! He had an absolutely ridiculous Honda Pilot that fit all the specs I needed and wanted... and then some! I brought my dad along for fun, and we took a test ride in this thing. Julius was a great host and came along. Instead of offering useless information and trying to "sell me" on the car, he ASKED ME if I had questions he might answer. Rather than feed me junk, he still wanted to listen. Gosh, I am so impressed with his ability to connect and find out what people want and need. I was sold (to be honest, he had me at hello). So we started to crunch some numbers. As that process was going, we took a stroll along the lot and my dad saw a Kia that also somewhat fit in what I was looking for. My eyes were already on that Honda, and I couldn't even give it the time of day. The manager, Rick, came and talked with me about some options, and then we connected with Mike. If ever there was a financing wizard, Mike is it. He asked me what my priorities were (paying it off quickly, low payment) and tried to get a feel for what I was looking for. Mike and I hit it off right away. Mike was not only able to make some magic happen, he got me an incredible rate AND put me a few dollars under my desired monthly payment. He was friendly, fun to be with, and even gave me some ideas and advice along the way. Not once did I feel pressured to do something with my vehicle that I was unsure about. [I have felt pressured to buy wax coating, or stain resistant spray, or whatever the thing is at closing in the past]. But Mike was no-nonsense about frills, got to know me and what I valued, and offered some suggestions that might benefit my Honda purchase. I felt less like a customer and more like a close friend he was looking out for. That might not read well, but I didn't get the creepy fake vibe that he was schmoozing me. Mike genuinely cared about me as a person, and he made me feel he valued me and wanted to make sure I was taken care of like a family member. Many car dealerships have a bad rap. Some of them have earned it. But if you are looking for a refreshing change in the car buying game, with genuine people that have a vested interest in YOU, give White Bear Acura Subaru a visit. Ask for Julius and request he do some digging for you. Then lock eyes with Rick and throw some numbers around that is a benefit to you both. Then let wizard Mike pull some things together and close the deal for you. You'll be glad you did. I certainly am! More

by DMOlson Verified Customer Verified Customer

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Used Car Shopper I bought a used Chevy Impala from this dealership and traded in my old Impala. The people were very personable, knowledgeable, and helpful. My only I bought a used Chevy Impala from this dealership and traded in my old Impala. The people were very personable, knowledgeable, and helpful. My only complaint is that I waited over an hour to meet with Finance. More

by Car Shopper Verified Customer Verified Customer

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Great experience, made the whole experience a lot of fun Had a great experience, julius, matt and rick made the entire experience a stress less and a lot of laughs. Great people, great dealership to buy from Had a great experience, julius, matt and rick made the entire experience a stress less and a lot of laughs. Great people, great dealership to buy from More

by WHEELER81 Verified Customer Verified Customer

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Best Dealership I’ve had the pleasure doing business with! Bought a used car from this dealership. I had two situations arise during my 30 day warranty period. They took care of all of it no questions ask. Ver Bought a used car from this dealership. I had two situations arise during my 30 day warranty period. They took care of all of it no questions ask. Very friendly staff, everyone I came in contact with. I definitely will be buying my next car from them as well. More

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