Rick Laffoon
Rick Laffoon at Molle Toyota
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Rick Laffoon | Page 3

Service Consultant

Molle Toyota

601 West 103rd Street
Kansas City, MO 64114

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137 Reviews

30 PLUS YEARS IN THE AUTOMOTIVE FIELD WHAT START AS A HOBBY I HAVE TURN INTO A GREAT CAREER AND HAVE ENJOY IT

Industry Experience

43 yrs

Languages Spoken

English English

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rated

137 Reviews

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137 Reviews of Rick Laffoon

October 31, 2020

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Employee Rating

Excellent service. I have dealt with Molle since 2004 Excellent service. I have dealt with Molle since 2004 when I bought two cars from them and have had them serviced by them ever since More

by DAVISTED
Recommend Dealer
Yes

Other Employees Tagged: Justin Ayers

Nov 02, 2020

Molle Toyota responded

Without great customers like you, we would not be here. So thank you for your business, and your loyalty to us throughout the years. We truly do appreciate it.

October 30, 2020

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Bought my last three cars here. Great cars, great service, great people! Missing the free coffee. My only negative is that I waited three hours for what they told me was a 1 1/2 hour job. More

by MGSJR628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 02, 2020

Molle Toyota responded

Thank you so much for your feedback as well as your loyalty! We appreciate you sharing your experience and we apologize for the wait time on your vehicle. Many times, small jobs can require much more labor than meets the eye. We can ensure you that it will always be done correctly in our care, though. If you have any questions or concerns please feel free to reach out. Have a wonderful day!

October 27, 2020

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Employee Rating

Always a pleasant experience when going to the service department. All are always friendly and helpful. Will alert you to potential needs and don't do a hard sell to get you to spend more which is appre More

by MiHo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Murray

Oct 28, 2020

Molle Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

October 17, 2020

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Employee Rating

I received fast, courteous service. All of the individuals I interacted with were knowledgeable, friendly, and professional. The work was completed within the time estimate I was quoted. More

by KICE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gene White

Oct 19, 2020

Molle Toyota responded

Thank you so much for your review! We value your business and appreciate you!

October 16, 2020

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Employee Rating

Excellent service as always. Had to remind the Service Representative to use my coupons that I presented upon my arrival. Had to reprint my bill as a result. More

by JTUBBS117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 16, 2020

Molle Toyota responded

Thank you for this great feedback! We apologize we fell short of your expectations and we look forward to providing an improved experience on your next visit. Have a wonderful day!

October 11, 2020

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Employee Rating

Great customer service by Rick. Service on car need to be more detailed. I would tell any person that I recommend to make sure they look under the hood before they leave. More

by craig_nelsonucla@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 12, 2020

Molle Toyota responded

Thank you for bringing this to my attention. Rest assured we're passing your note to our team for review and appreciate you sharing feedback. We look forward to providing an improved experience on your next visit. Thanks again!

October 08, 2020

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Employee Rating

Everything ran smoothly. I checked in and was told what service my car would have that day. I was informed on how long my wait would be. I felt comfortable in the lounge with chairs distanced from each o More

by KL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 08, 2020

Molle Toyota responded

We're glad everything was completed quickly and to your satisfaction! Thank you for choosing Molle Toyota and we hope to see you again.

Oct 08, 2020

KL responded

You will see me, again! I trust your service department to take care of my car. I have been a customer at Molle for 22 years. Thank you!

October 04, 2020

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Employee Rating

I Appreciated the quick appointment when my battery died last week and the shuttle ride to work by your kind driver! Thank you!! Janet Morgan More

by JMORGAN40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2020

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about Leo. We look forward to seeing you again soon.

October 01, 2020

Dealership Rating
Employee Rating

I was very pleased with my service. Rick who checked me in was very professional and the driver that took me to work was lovely More

by MAGGIE.NELSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Driver, can’t rem name

Oct 02, 2020

Molle Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again.

September 20, 2020

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Employee Rating

The quality is high but the price is too. I kinda wish I was more informed about my final bill than for it to be a big surprise. I was told what was needed and how much it cost but labor wasn't included. Th More

by BIGROBDABEAST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aric Kasberbaur

Sep 21, 2020

Molle Toyota responded

We appreciate the five stars! Thank you for reviewing Molle Toyota and have a great day.

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