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Rick Libby
Rick Libby at Fort Myers INFINITI

Rick Libby | Page 2

Service Advisor

Fort Myers INFINITI

14990 S Tamiami Trail
Fort Myers, FL 33912

4.9
375 Reviews

Hello, my name is Rick Libby. I have been a Service Advisor with INFINITI since 1993. I started working at FORT MYERS INFINITI after I moved to Florida from Maine in 2015 to enjoy the warmer climate. I enjoy spending my time off in the sunshine with my family.

4.9

375 Reviews

Write a Review

Dealership Experience

10 yrs, 10 mos

Industry Experience

43 yrs, 11 mos

375 Reviews of Rick Libby

February 14, 2025

Dealership Rating
Employee Rating

I brought back the car to have re-checked because of the squeaky (rattling) sound. Unfortunately, the issue was not resolved. The squeaky sound is even more prominent. No recommendation suggested for reso More

by SUZY.CRUZ
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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February 12, 2025

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Employee Rating

Friendly and great service. Great communication and worked quickly to fix my car. Complementary car wash was great! More

by mrchevrin22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Fort Myers INFINITI responded

Hi, thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

February 09, 2025

Dealership Rating
Employee Rating

Service department is great but don’t let them wash your car unless you’re okay with water marks and tire dressing smudges on your seats. More

by we1840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 12, 2025

Fort Myers INFINITI responded

Hi, we regret to hear that you had this experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (888) 690-3484 and we will do our best to make this better.

February 04, 2025

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Employee Rating

Fast & convenient service. Comfortable customer lounge . Service Advisor was thorough & gave me an accurate estimate. More

by KEELYV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Fort Myers INFINITI responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

February 03, 2025

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Employee Rating

The crew at the dealership are very nice and perfessional. They listen to your concerns and do a very good job. More

by Nathaliefrancois1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armin Gackic, Zach Irwin, Daryl Day, Jason Bram, Adriana VanBuren, Emmanuel Vazquez, Neysha Santiago, Jason Carimi, Paul Khin

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Feb 07, 2025

Fort Myers INFINITI responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 02, 2025

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Employee Rating

Great visit. The staff was very concerned about not wasting your time. Highly recommended. Service Department prices were also not too pricey. More

by jjaecleve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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Feb 06, 2025

Fort Myers INFINITI responded

Hi, we're glad to hear our staff took such great care of you! Here at Fort Myers INFINITI we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

February 02, 2025

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Employee Rating

Always excellent service. Very easy to get an an appointment and always explain the issues needing to be addressed without any pressure for add on services. More

by TKPULLON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2025

Fort Myers INFINITI responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Fort Myers INFINITI and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 27, 2025

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Employee Rating

It seams like the Service Dept. Is a better operation then the car sales dept. More

by DANIELAWILENSKY
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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Jan 31, 2025

Fort Myers INFINITI responded

Hello, we appreciate you taking the time to leave us this feedback. We would like to have a better understanding about your experience. Please reach out to us at (888) 690-3484 at your earliest convenience and we will do our best to resolve this with you.

January 21, 2025

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Employee Rating

Everyone at the dealership was very professional and treated me like I was their only customer. I’ll be back. More

by jholte2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Irwin, Adriana VanBuren, Neysha Santiago

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Jan 24, 2025

Fort Myers INFINITI responded

Hello, thank you so much for your feedback about Fort Myers INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

January 19, 2025

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Employee Rating

Everything was great from road side assistance to getting our tire replaced. We initially called Walter, our salesperson and he was fantastic helping us to know how everything would work. Our service guy R More

by KSREIDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Walter Dolan

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Jan 21, 2025

Fort Myers INFINITI responded

Hi Ksreidy, thank you so much for your feedback about Fort Myers INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

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