Rick Stubblebine

Horrible customer service with no regard for safety issues caused by Service Department @ Piazza Hyundai. Issues DID NOT exist until “serviced” by Piazza Hyundai in Limerick, PA for Anti-theft ignition issues caused by Service Department @ Piazza Hyundai. Issues DID NOT exist until “serviced” by Piazza Hyundai in Limerick, PA for Anti-theft ignition recall. After reading numerous complaints from women, I’ve decided to file a complaint with Hyundai headquarters and expect to see results with Hyundai case manager assigned. 1st visit 2020: 2016 Hyundai Sonata serviced at Piazza Hyundai for anti-theft recall no other issues at the time. Service Dept “addressed” anti-theft with stickers and disabling ALL car locks. 2nd visit: Reported issue to be serviced. The technician was not able to resolve door locks that no longer work by key fab and by interior locks. Waited for hours in the service dept for simple computer fix to be told that a door lock kit needed to be ordered to fix issue. Uber offered for return trip home; no loaner available. Now technician troubleshooting door locks created MORE safety issues including disabling seatbelt indicator, auto-lights no longer work, intermittent windshield wipers, and oil light indicator. Owner’s key fab was replace with service dept key and owner’s key fab was never returned. 3rd visit: Car returned for installation of door lock kit. Also left message upon drop off detailing what needed to be addressed and to use owner key fab that was held by service dept. No follow call received and appeared as the car was not worked on. Picked up car that evening. Next day service responds to my inquiry about status of car repair to advise me that my car was ready to be picked up while I am driving it to work! Another message left with service dept to relay frustration with customer service and ongoing issues not being resolved. Intended to turn car over to college student but not able to with safety issues. Again, no response and no regard for safety issues CAUSED by Service Department @ Piazza Hyundai in Limerick PA More

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We have purchased three cars over the years from this dealership. I have been pleased each time. Just purchased a 2022 Tucson in September, 2022. No issues during the transaction. I did have an minor iss dealership. I have been pleased each time. Just purchased a 2022 Tucson in September, 2022. No issues during the transaction. I did have an minor issue with the car but it was fixed the same day I reported it. This Tucson purchased in September, 2022 was to replace a Tuscon I purchased a year ago in September, 2021 that was totaled about a month ago. Zach, the sales consultant I worked with for both purchases, was the best. He made both transactions by far the easiest I have ever had with a car dealer. He was patient with me and there was never any high pressure moments. He provided clear communication with everything. Hopefully, I won't be in the market for another car anytime soon, but if I am I going back to see Zach. More

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The car my wife purchased here was great until there was The car my wife purchased here was great until there was an odd electrical issue. Randomly while driving the radio stops working, the speedometer dr The car my wife purchased here was great until there was an odd electrical issue. Randomly while driving the radio stops working, the speedometer drops to zero, the headlights flicker on and off, and every light on the dash comes on. We took it to the service center twice, and were told that they couldn’t figure out what was wrong, but that the car was safe to drive. The car broke down in the middle of a busy road today with my wife and dog in the car. Thanks for putting my family in danger. More

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QUESTIONABLE LABOR CHARGE I brought my 2013 Elantra in for replacement of front and rear brake pads and rotors. I SUPPLIED THE PARTS. They charged me $190.00 per axle to do the I brought my 2013 Elantra in for replacement of front and rear brake pads and rotors. I SUPPLIED THE PARTS. They charged me $190.00 per axle to do the job.( I had a coupon that lowered the cost to $170.00 per axle ) I thought this was kinda high so after I got home, I went online to find what others were charging for the same work. I went to three different sites and found the highest rate to be $129.00 per axle. I called Rick Stubblebine to voice my concern about this and he told me that the hyundai labor charts indicated the job would take 4 hrs. at $95.00 per hr. The brake replacement PLUS an oil change PLUS a multipoint inspection took 2 hours. This is the SECOND time I have had a problem with the service department. The first incident was resolved to my satisfaction. I will continue to go to this dealership for inspections and oil changes. However for mechanical repairs I will go to an independent garage. More

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New leasing Had a great experience this time. Tiffany Seifrit was our salesperson and we were very pleased, start to finish. Got us in what we wanted and the wh Had a great experience this time. Tiffany Seifrit was our salesperson and we were very pleased, start to finish. Got us in what we wanted and the whole experience was painless, (and I'm fussy). My wife will confirm this. Lisa Grose handled the finances/paperwork and had us out in record time.(We started off with Josef Unterkofler since we were dealing with an issue from a previous lease, and you should at least say hello if he's in. He is absolutely icing on the cake. I'm laughing as I think of our experience. He's too much! Great guy!) Again, had a great experience. More

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2019 Sante Fe Thjs is my third purchase with this dealership and it keeps getting better. From sales to service to trade in-everyone nas been wonderful Tiffany we Thjs is my third purchase with this dealership and it keeps getting better. From sales to service to trade in-everyone nas been wonderful Tiffany went above and beyond to get me the car I wanted and took the time to make sure everything was what I wanted and how to ise it. Even post sale she is still checking on me. That won’t be forgotten. I tell everyone-this is the place to do business. More

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Excellent I would recommend this dealership to others as everything went well. Everyone was friendly and worked well with their customers. My overall experience I would recommend this dealership to others as everything went well. Everyone was friendly and worked well with their customers. My overall experience was fantastic More

by jmdancer5 Verified Customer Verified Customer

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Friendly dealership Our salesman Rick was fantastic to deal with, he seemed honest and made my wife and I feel like we were in good hands and would not be ripped off. Ric Our salesman Rick was fantastic to deal with, he seemed honest and made my wife and I feel like we were in good hands and would not be ripped off. Rick's sales manager, (sorry I forgot his name, I think it was Joe Finio) was spectacular. He explained every step to us and helped us get out of our lease early without penalty. He seemed like a very friendly, honest guy and we trusted him. The finance managers were nice to deal with also and made the process quick and easy. The only issue I had with the process is that I had to return to the dealership about a week later to sign another contract. I received a phone call from Tiffany who said that the credit union received my paperwork and decided to reduce my rate for 3.25% to 3.24% and I needed to come in to sign the new contract. She did offer to send a vehilce to my house with the paperwork and had everything printed out waiting for me when I got there but I don't believe she was being honest when she said the bank changed the rate. I believe it was a clerical error from the original transaction and I wasn't being the truth. Maybe that wasn't the case and I'm just overly suspicious but regardless I don't expect to have to return to a dealership to sign more paperwork after I already completed the transaction. I expected that the dealership would offer a voucher for a free oil change for my inconvenience but It was never offered. Other then that It was a good overall experience, I have bought alot of vehicles over the years and this was by far our favorite dealership to deal with. More

by palmzero15 Verified Customer Verified Customer

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Great Experience From online to in the showroom all of the folks I dealt with at this dealership treated me well and explained things thoroughly throughout the entire From online to in the showroom all of the folks I dealt with at this dealership treated me well and explained things thoroughly throughout the entire process. Highly Recommended More

by charles.cooper2 Verified Customer Verified Customer

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I highly recommend Piazza Hyundai of Pottstown! This is the 3rd car I've gotten from Piazza Hyundai of Pottstown. Obviously I am a satisfied, returning customer because of the excellent sales and This is the 3rd car I've gotten from Piazza Hyundai of Pottstown. Obviously I am a satisfied, returning customer because of the excellent sales and service experiences I have had. Mark Steficek, Sales & Leasing Consultant has handled my last two leases and each time he has done an excellent and professional job working very hard to meet my most important needs. In my opinion, he is a credit to the organization at Piazza Hyundai of Pottstown. More

by l.busovsky77 Verified Customer Verified Customer

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