Ricki Shamen | Page 3

Another incredible experience .. I just picked up my 6th vehicle (over the past 10 years) from Ricki Shamen at BMW of Tenafly. Despite the dealership being an hour from my home (and I just picked up my 6th vehicle (over the past 10 years) from Ricki Shamen at BMW of Tenafly. Despite the dealership being an hour from my home (and other BMW dealerships being much closer), I can’t imagine using any other salesperson or dealership for my BMW sales needs. Ricki is an unbelievable ambassador for the BMW brand and the Penske Automotive Group. Her level of customer service, her knowledge base and her commitment to customer loyalty is something I value more and more with each new vehicle. I strongly urge anyone in the market for a BMW to visit Ricki at BMW of Tenafly. I’d also like to give credit to Landon Greer in Finance. I’ve had the pleasure of working with him twice and in both occasions he took what is normally a “painful” process and made it very easy. More

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Best Car Experience EVER Fabulous team at BMW Tenafly Jason Lee was wonderful he helping me create my beautiful new 5 series. He addressed every detail and concern I had and Fabulous team at BMW Tenafly Jason Lee was wonderful he helping me create my beautiful new 5 series. He addressed every detail and concern I had and had incredible patience. Ricki Shamen was a pure delight she painlessly executed the ordering of my car and kept me posted from production line to arrival day. Finance Director Landon Greer was very gracious and exceptionally efficient. And Kristie Coppola was truly brilliant and so personable when explaining all the new features and how they work. And can't forget Gem Camorongan who is always there for me and makes my service appointments a pleasure. I have never had a better car experience and hope to have many more. I would highly recommend BMW of Tenafly to anyone who is looking for a great dealership that provides OUTSTANDING customer service!! More

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Another BMW for me Just picked up my 2017 BMW 540xi from BMW of Tenafly. Despite living only 5 minutes from my local BMW dealership, I always welcome the one hour drive Just picked up my 2017 BMW 540xi from BMW of Tenafly. Despite living only 5 minutes from my local BMW dealership, I always welcome the one hour drive to BMW of Tenafly just to work with Ricki Shamen -- the best BMW client advisor in the state of New Jersey. Thank you, Ricki, once again for an amazing experience. More

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My leased car was only a few weeks old before it was almost totaled in a hit and run accident. Prior to that, I had a Lexus for twelve years that had never been in an accident, making this wreck an eve almost totaled in a hit and run accident. Prior to that, I had a Lexus for twelve years that had never been in an accident, making this wreck an even bigger issue. Ricki Shamen was awesome to deal with when I leased the car initially and then Steven just couldn't have been more helpful, knowledgable, and communicative during the repair process. It took way longer than expected because of an issue with the adjuster, but Steven was less focussed on blame and more focussed on service. Thank you to Steven and BMW of Tenafly. More

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This is my third time leasing at BMW of Tenafly. My salesperson, Ricki Shamen, knows the vehicles, leasing and financing programs cold; and will work with you to get you the best deal. At delivery, ev salesperson, Ricki Shamen, knows the vehicles, leasing and financing programs cold; and will work with you to get you the best deal. At delivery, everything works like clockwork - nothing hidden, no surprises, no extra costs. The car is delivered in perfect shape, and Ricki will spend whatever time you need to review the workings of the car. More

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Ricki has been our salesperson for the last 8 or so cars and instead of dreading the paperwork, decisions or options, she takes care of everything. She is accurate, efficient, smart, friendly, available an and instead of dreading the paperwork, decisions or options, she takes care of everything. She is accurate, efficient, smart, friendly, available and fair. What more could you ask for? Her personal service and attention to details gives us confidence that nothing is being missed - and it never is. More

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We couldn't have asked for a better salesperson than Ricki! She took great care of us. She answered all our questions, took care of every detail and made getting a new car a breeze. We will definitely Ricki! She took great care of us. She answered all our questions, took care of every detail and made getting a new car a breeze. We will definitely be coming back to Ricki when our lease is up. More

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Ricki Shamen, in my opinion make the new car buying experince most enjoyable. She is extremely knowledgeable wiht her product, answered every question and followed thru from start to finish.. This to m experince most enjoyable. She is extremely knowledgeable wiht her product, answered every question and followed thru from start to finish.. This to me is agreat testament on how the dealership conducts itself.. The entire staff I consider friendly and couteous form the receptionist to the valet.. More

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We've leased several cars through Ricki and will continue to do so. She exemplifies everything a professional salesperson should be. We highly recommend Ricki. to do so. She exemplifies everything a professional salesperson should be. We highly recommend Ricki. More

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Ricki is the most knowledgeable and professional sales person we have ever worked with. She is responsive and has been very patient (even we we have changed our mind regarding options, models etc). It i person we have ever worked with. She is responsive and has been very patient (even we we have changed our mind regarding options, models etc). It is easy to recommend Ricki as we know she will always take care of our friends and family in the same way she has helped us over the years. More

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