Ricky Diaz | Page 6

Avoid this Dealer!!! The Good- 1. Honda is an awesome manufacturer and they make a product that lasts forever. 2. The sales guy was not pushy (although he wasn’t abundan The Good- 1. Honda is an awesome manufacturer and they make a product that lasts forever. 2. The sales guy was not pushy (although he wasn’t abundantly helpful either) 3. Once we bought the car, the guy who tries to sell the extra inside/outside coating named Mike was a nice and funny guy. He made his pitch in under a minute and when we gave him a “no” response he was still very nice and pleasant. He actually gave us some local dinner suggestions! Great guy. The Horrible- 1. Trade in Offer- The Sales Manager completely undervalued the trade in. He was $1,250 below the Kelly Blue Book “Fair” value of the car (which was 4k) which is the lowest possible value. We had offers of 4k-6k from other places so to start with that horrible offer was a warning sign that he was not sincere in working with us. 2. The Negotiation- Once we took the trade out of the picture he gave a price and said he would not budge from the price, not even $1. It’s tough to negotiate when you have a person like this. We told the sales guy we would walk since he was not sincere in trying to make a deal based on that attitude and the low-ball trade in offer. After much back and forth he went down a little but not much. The other odd thing is that the sales manager never came out once to talk with us face to face (and he wasn’t busy- we saw him sitting in the glass room). That shows what a coward he is and how not interested he was in making a deal. 3. After the Purchase- Now the absolute worst part which was dealing with the finance manager. He gave his pitch for their extended warranty and when he was told “no” he completely flipped out. Raising his voice, staring us down, telling us how wrong we were to not buy the extended warranty and on and on he went trying to bully us into it. He clearly was trying to intimidate. I can only imagine what he does to older people who do not have someone else with them and/or women who buy a car on their own. He is why car dealerships and salespeople get bad names. What a despicable human being and shame on Racine Honda for having him in their business. If the check hadn’t been cut and received by Racine Honda for the car we would have walked out of the dealership without the car, but because they had it already and given a receipt we just pushed through and got the car. It also didn’t help that after we went outside after this nightmare you could see him bragging in the glass room to the sales manager and other sales people about what he just did to us. Save the stress and go elsewhere! More

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Great experience Ricky Diaz was super helpful! Got me in and out super quick! Highly recommend these guys for a great car buying experience! Everyone was super helpful Ricky Diaz was super helpful! Got me in and out super quick! Highly recommend these guys for a great car buying experience! Everyone was super helpful! More

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My first car Ricky & Shawn helped me immensely with this process ! I bought my first car and at first was nervous because it is my first car but both Ricky & Shawn Ricky & Shawn helped me immensely with this process ! I bought my first car and at first was nervous because it is my first car but both Ricky & Shawn went above and beyond to make this experience worth it! Thank you guys so much! More

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Lie, lie, cheat, and steal These jerks will say and promise anything to get a sale. Whatever they promise, GET IN WRITING. Better yet, just stay away. They can't fill out sim These jerks will say and promise anything to get a sale. Whatever they promise, GET IN WRITING. Better yet, just stay away. They can't fill out simple paperwork to transfer title to the DMV, but have no problem collecting payment. They will bounce you around between sales, service and whatever person or department and then deny all culpability claiming so-and-so didn't tell me. More

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First purchase I recommend Honda as a great place, the sales team and management as top in their game. Honestly, all nervous about my first car from a dealership and I recommend Honda as a great place, the sales team and management as top in their game. Honestly, all nervous about my first car from a dealership and we came to a reasonable price. More

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Friendly customer service Excellent customer service and no pressure sales. The employees I came in contact with were friendly and explained things clearly and were very infor Excellent customer service and no pressure sales. The employees I came in contact with were friendly and explained things clearly and were very informative. Would go there again. More

by Ann Verified Customer Verified Customer

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Pleasant sales experience My lease was not up for a year, but my mileage was getting up there, so I stopped in to see if I should buy my present lease. I was given the option My lease was not up for a year, but my mileage was getting up there, so I stopped in to see if I should buy my present lease. I was given the option to lease a new car without a penalty. My salesperson, Ricky, was very courteous, accommodating, and knowledgeable. A quick experience, unexpected but easy. More

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