Ricky Jacobs

It was great. All my expectations are fixed. I recommend koons for people. Thank you. All my expectations are fixed. I recommend koons for people. Thank you. More

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I had the pleasure of working with Ashraf Abdulkhalek when looking for a new Toyota. He was excellent! Knowledgeable, resourceful, helpful and patient. It was a great experience!. when looking for a new Toyota. He was excellent! Knowledgeable, resourceful, helpful and patient. It was a great experience!. More

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Sold me a car with a defective key fob and promised to fix it. They cost 500 new 😡 fix it. They cost 500 new 😡 More

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Promised me a working key fob but didn’t deliver I went to mini of Sterling and they wanted 500 for new one. Not happening to mini of Sterling and they wanted 500 for new one. Not happening More

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Worst car buying experience ever. Car was sold out from underneath us. We had payment in hand. Sales manager said it is hard to know what is going on with so many people. Clearly cust Car was sold out from underneath us. We had payment in hand. Sales manager said it is hard to know what is going on with so many people. Clearly customers don’t matter. More

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The sales department are a thief trained to take advantage to the customer I have a really bad experience I recommend not buying from them advantage to the customer I have a really bad experience I recommend not buying from them More

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Concerns are not taken seriously. People are not very friendly and very awkward. You ask any question and they look at you like you are an idiot. friendly and very awkward. You ask any question and they look at you like you are an idiot. More

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I had a pleasant experience here at Tysons Toyota. The fine gentleman who answered my phone calls and provided me with great knowledge is Ricky Jacobs! If you need any product knowledge he is the guy! You fine gentleman who answered my phone calls and provided me with great knowledge is Ricky Jacobs! If you need any product knowledge he is the guy! You are amazing sir. I will send my friends and family for any question or concerns ! You are the besttttt More

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I wish I could write a review with less/less than 1 star. Koons Tysons Toyota is the worst experience in car shopping I ever had! The Salesman was nice. But the sales Manager was a liar and a cheater. Th Koons Tysons Toyota is the worst experience in car shopping I ever had! The Salesman was nice. But the sales Manager was a liar and a cheater. The Finance technician was very rude. More

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Would never recommend this place. -Lease payments and Would never recommend this place. -Lease payments and interest rates offered by dealership were ridiculous so I decided to go with my own financing Would never recommend this place. -Lease payments and interest rates offered by dealership were ridiculous so I decided to go with my own financing which cut my interest rate in half. -Scheduled an appointment to purchase the car 4 days after it got to the lot. It had damage to the bumper, preowned certification wasn't complete, and car wasn't cleaned. -Took 5 hours to purchase the car. Dealership printer for paper tags wouldn't work so I had to go back the next day after being there until 11:30 pm. -Finance guy continued to ignore my personal financing and tried to lock me in at a rate of 6.99% (which is even higher than what they originally told me). Literally had to yell at him for it to finally get changed. -Finance guy used my info without my knowledge to pull additional credit reports for himself (dealership still refuses to correct this) -Took car back a week later for them to detail it and fix the bumper. They can't do bodywork when it rains so the car stayed there for almost a week even though it was raining when I dropped it off and the weather forecast made it clear it was going to keep raining. Car was still not detailed. -Found out that they never completed an emissions test on the car so it was not able to be registered without taking it back for them to complete one. Service people were super rude when I reported this and did not want to pull up the car's record until a manager was present -Forced to call auto insurance at the service window to confirm my deductible before I could get a loaner car. -They removed an accessory when fixing the bumper and thought it was okay not to replace it. Had to take it back again for them to replace it and get it detailed (since it wasn't done the first two times it was requested) -Could still see dirt on the steering wheel after their third detailing attempt. Used store-bought leather cleaner and it came right off. (don't waste your money on their detailing services) If you don't know what to ask or what to look out for, they will definitely try to take advantage of that. More

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