Ricky Rivera | Page 2

Great experience for my new mustang Yannick provided excellent customer service for my new GT. Koons had the exact model/color and options I was looking for Yannick provided me with addi Yannick provided excellent customer service for my new GT. Koons had the exact model/color and options I was looking for Yannick provided me with additional info immediately and was very knowledgeable about every aspect of this vehicle. He continues to provide me info on questions I have about the car just an excellent experience all around on the purchase of my first Ford!!!! More

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Best overall service for many years I cannot speak highly enough of Koons Sterling Ford after having purchased several cars over many years from the . From their sales and customer serv I cannot speak highly enough of Koons Sterling Ford after having purchased several cars over many years from the . From their sales and customer service to their repair service, the professionalsm of their staff is always of the highest quality. We purchased 2 cars today. Would like to thank Ricky Rivera in Koons financing and Steve Arnold in sales for their incredible service and working with us to find us the best possible deal at the most affordable prices. They both went out of their way to make sure we were satisfied before finalizing our sale. They explained everything to us carefully and with create transparency - qualities often lacking in the car sales industry. Thank you Steve -thank you Ricky! More

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Best experience Yannick was very informative and knew the product very well. He was there every step of the way. From the beginning to the end, he answered any questi Yannick was very informative and knew the product very well. He was there every step of the way. From the beginning to the end, he answered any question i had. As well as setting up my phone with the car's bluetooth. It was little things like that, that will bring me back for my next car. Thank you Yannick. More

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Twice the Nice Mark Hunter found the car I specified twice! My daughter wanted an Escape Titanium with all the perks. Mark found a 2014 that fit our budget and had i Mark Hunter found the car I specified twice! My daughter wanted an Escape Titanium with all the perks. Mark found a 2014 that fit our budget and had it ready to go in less than a week. We both loved the car so much I asked him to find one for me too! He got me another great deal in about a week and I love my car! Mark is very pleasant, efficient salesman and smoothly handles of all the details with ease. I highly recommend Mark if you're considering an auto purchase! More

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Excellent Car Buying Experience I would like to thank Koons Sterling Ford for a great overall car buying experience. The person that really made this what it was is Alex Assefa. I ha I would like to thank Koons Sterling Ford for a great overall car buying experience. The person that really made this what it was is Alex Assefa. I had been searching my local dealerships for a Focus RS, but none were available. I happen to hop on AutoTrader and found one at the Koons Sterling Ford dealership. I chatted with Alex, naturally checked them out on Google - 422 Google Reviews with an average rating of 4.6 out of 5! - and immediately liked his style and gave him a call. Alex is a non hi-pressure salesman for one. He's extremely polite, straight forward, calm and professional. Throughout the car buying service I was surprised by his thoughtfulness and level of - very helpful - communication. As an example: The Focus RS that I was purchasing came with the optional winter tire/wheel package. Alex was on top of his game. Among constant communication (actually over the phone and not just texting), Alex called me to notify that the wheels and tires are all fine. But that they are packaged individually and currently on a pallet. Alex wanted to let me know planning wise, but above this, when I told him I did not readily have a way to transport all of them at once, he took his time to gather options and present those options to me. I'm not saying this will always happen, but I decided to have the wheels shipped as this was Christmas Eve and I was on my way to visit family. I was not wanting to travel back and forth since I was not going to rent a truck or anything - again, non of this has to deal with them. When you buy a car, you need to be aware of what that entails. For this car, it included additional wheels and tires. However, instead of shipping them regularly, Alex arranged to have one of their own drivers personally deliver them to me about 1.5hrs away. While I had been more than happy to pay for shipping, I was not expecting hand delivered service from the dealership. I had paid to have the wheels and tires mounted and balanced. Therefore they were not in boxes. Alex noted to me that he much proffered to have them delivered this way so that the wheels would arrive in good condition no matter what. Needless to say, Alex was still on top of his game after the sale. I was out of town, he called to give me a heads up and notify me that the driver would be delivering the wheels the next day. Alex then coordinated communication between myself and the driver initially until the driver was on his way and called me directly. Very polite and all was taken care of. The reason I want to note this story and Alex specifically, is the kind of forethought, his overall attitude, and his customer service (both at the dealership and on the phone) are just not something you see these days. I've worked in high end customer service - and I am leaving out all the little things he did or specifically didn't do to make sure I was good with everything that was happening. My girlfriend came with me and it was by far the complete opposite buying experience than what I expected. Alex deserves 100% of the credit for this. More

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Excellence This was my first car so gotta believe me when I say I did my research. I worked with Jason for probably a month working out the best deal and best ca This was my first car so gotta believe me when I say I did my research. I worked with Jason for probably a month working out the best deal and best car...not that I had to the prices at Koons is way below any other dealer around. I even got quoted from a local dealer in Buffalo $2000 more for a car the was a model year older and that's including the shipping. Needless to say you don't have to worry about the prices here. Further Jason was outstanding. He was there at all hours of the day with just a simple text he'd get right back to me and was there to help at every turn. The car literally shipped in a day and looks and runs great. Great dealership and great people. Couldn't be happier. More

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New 2016 F150 I was in contact with over 8 dealerships in the DC/ Baltimore area while looking for my 2016 F-150. Steve Arnold at Koons Sterling ultimately earned m I was in contact with over 8 dealerships in the DC/ Baltimore area while looking for my 2016 F-150. Steve Arnold at Koons Sterling ultimately earned my business because he was easy to work with. He wasn't pushy, but was thorough and willing to work with me. The entire staff was helpful throughout the process. After coming to a verbal deal, there were no surprises at all. In the end, the great price and customer service led to a great car buying experience. I am happy with my purchase and feel that koons sterling has become my dealer for life. More

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Best car buying experience I've ever had Jason made the process of buying a new car easy and quick. I left feeling like I got a great deal and now there's nothing but a long road ahead for me Jason made the process of buying a new car easy and quick. I left feeling like I got a great deal and now there's nothing but a long road ahead for me and my new 2016 mustang GT. Jason went above and beyond to find the exact car that fit my budget and desires. Thanks again man ! Also have to make a shout out to the finance man Ricky who helped me get a great deal on an extended warranty. More

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A very Smooth Transaction Jason was a pleasure to deal with. He's knowledgeable about his product and quite personable. Jason gave me a great price and Ricky found decent fina Jason was a pleasure to deal with. He's knowledgeable about his product and quite personable. Jason gave me a great price and Ricky found decent financing too. More

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Jason is the man Jason was very knowledgeable and if he did not know the answer he looked it up to ensure I had the correct info. He is very good at what he does. Also Jason was very knowledgeable and if he did not know the answer he looked it up to ensure I had the correct info. He is very good at what he does. Also he was very energetic and positive. I wish you the best of luck with Ford Jason. Ricki in finance is very thorough with what he does. He sold me on an extended warranty, was able to crunch the numbers and get me a fair car note. More

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